Every service provider knows how important it is to respond to customer enquiries quickly and specifically. Swiss company Alpha Sign AG specialises in advertising technology, and uses a modern unified communications infrastructure to ensure optimum communication. On the way to a new communications solution, the advertising specialist's Mac environment, of all things, proved to be the biggest challenge.
Excel - never again: Thanks to XPhone, all of the staff at Stadt Buchs are able to use a standardised, up-to-date database of contacts. The clear presence management has also made life much easier: communication within the administration is now noticeably easier, and very much more efficient.
Ernst Feiler: Best service for international customers. Thanks to XPhone's caller number identification, foreign callers are greeted in English.
Wirtschaftsbetriebe Stadthagen, operator of the Tropicana open-air pool, has found a solution in XPhone that not only meets all the requirements for a modern UX solution but that also offers lots of other practical functions.
Consulting-intensive products such as financial planning and securities require a personal approach to customers. The XPhone solution provides valuable support.
"Intuitive, transparent and very easy to use," is how Christian Czech, director of the Networks Department at Stahlgruber GmbH in Poing near Munich, sums it up. Furthermore, XPhone UC is more economical in comparison with other presence solutions and meets all the company's requirements.
XPhone customer from the start: Zeppelin Baumaschinen GmbH has been enjoying success with XPhone solutions since 1998. What began as CTI for 25 workplaces in the departments of User Service and Customer Information Centre has developed into an installation with in the region of 2000 licences that are used across all the various locations.
The Swiss electronics services provider Variosystems AG opted for XPhone Unified Communications in combination with a Siemens HiPath telephone system to improve its communications sequences.
The city of Wiehl not only saves time and nerves with XPhone, it has also been able to significantly increase its availability and helps citizens in a more effective way.
Since 3 years, the joint-community Sögel relies on XPhone - and benefits not only from significant time saving, but also from the optimal integration of mobile workers.
The municipal utility company of Eschwege deploys XPhone since 2013: Thanks to the unified communications-solution, the service-quality and the internal cooperation have been optimized.
The tax offices of Fecht & Partner opted for XPhone: thanks to the deep integration in DATEV, the company has permanently improved its communications and work processes.
Bisnode: UC integration in Salesforce. Thanks to XPhone, customer communications are now much more efficient and more personal.
Volkswagen Chemnitz GmbH is tightening its working processes with presence management and call logging.
Thanks to XPhone, the public utility company of Flensburg can be more effective in creating a greener environment for Flensburg and the surrounding area.
Telefónica O2 has equipped more than 2000 workplaces with XPhone UC. One particular advantage is the seamless integration of the CTI and presence management functions in Lotus Notes. XPhone solutions can also be used to realise the requirements for the high availability of the system, so special services for VIP customers are ensured.
Messe Basel, the city's trade fair company, installed XPhone Unified Communications to extend its Siemens telephone system and the Microsoft Office Communication Server
The municipality of Wedemark is careful with resources, and has opted for paper-less working in the office using the XPhone UC fax solution. Service and availability for residents in the municipality have been improved by clean call logging and transparent presence management.
The Fraunhofer Institute for Factory Operation and Automation IFF in Magdeburg develops and realises technical and organisational solutions for products, production and logistics systems and services. An environment that is so technologically dynamic requires an ICT infrastructure that is stable and yet highly flexible - and the XPhone UC solutions are perfect for this.
XPhone UC for Zurich Swisscom customer MAN Turbo. More than 650 workplaces are benefiting from high-performance CTI functions – and the voicemail module is also being used.
DEG Deutsche Elektrogruppe is optimising its communications sequences with a modern unified communications solution by C4B at 15 locations.
Intensive customer support is the basis for the successful marketing of services. Fleet park manager AMS Fuhrparkmanagement GmbH proves what potential unified communications offers medium-sized companies in this sector. The company has developed its customer services with minimum expense and the right communications solution and tightened its internal coordination processes.
The city of Deggendorf values the closeness to its citizens. With XPhone, the public authorities are able to help the citizens of Deggendorf faster and more efficient.
Karwendel-Werke Huber rely on XPhone Connect for fast and efficient exchange. With the help of directory service, conference service and SAP integration, internal and external communication was significantly simplified.
Freight forwarder Tirolia Spedition relies on the XPhone Connect softphone. The advantage: significantly reduced costs and maximum flexibility for the employees.
Processing citizen enquiries quickly and efficiently: a task that has the highest priority for the town of Unterschleißheim. One of the main considerations in this is being able to reach a particular individual. And in order to optimise this, the town chose XPhone.
When 1,250 employees are spread across 10 locations, internal communication becomes a challenge. Especially when a growing number of colleagues regularly work from their home office. The district administration of Steinfurt has found a solution for this challenge: modern Unified Communications software. With XPhone Connect, all employees can exchange information easily and flexibly across departments and locations.
Island solutions are a horror to any infrastructure manager. The Bavarian Business Training Institute has left the island behind: more than 300 locations with hundreds of PBXs have been merged into a single infrastructure. With the help of XPhone Connect, at the same time communication between the locations has been significantly simplified.
The Bavarian State Lottery Administration relies on modern communication: 200 employees use the unified communications solution XPhone.
Klinikum Landsberg invested in modern Unified Communications software, and accelerated its internal processes for staff and patients.
Kreissparkasse Vulkaneifel aims to offer its customers the best possible availability. Thanks to XPhone, the loss rate for incoming calls was reduced by 20%, and the clear, user-friendly presence management feature has permanently improve the co-operations between its various branches.