Customer Experiences with XPhone Connect
Fast, secure, and reliable: As one of the leading parcel service
providers, GLS knows how vital efficient communication is.
For 15 years, the logistics specialist has relied on the UC
solution XPhone Connect to keep operations running smoothly.
The city of Bonn equipped 2,000 employees with softphones
in one go. “Our colleagues can’t get enough of it,” says Stephan
Siebert, Head of IT Communication. The next milestone:
implementing the innovative “Desktop Sharing” workplace model.
Keeping Germany’s largest airport running
like clockwork requires flawless communication.
To achieve this, Fraport AG counts on XPhone
Connect to ensure seamless operations.
“Our sales team is constantly on the move. Thanks to the
XPhone app, our colleagues can now be reached on their
extension, whether in Brazil, Finland, or Taiwan.”
– Helmut Sperl, IT Manager, KTM Fahrrad
Lower costs, greater flexibility: with XPhone’s
softphone solution, the logistics company
Tirolia is making Hybrid Work a reality.
Fast, secure, and reliable: As one of the leading parcel service
providers, GLS knows how vital efficient communication is.
For 15 years, the logistics specialist has relied on the UC
solution XPhone Connect to keep operations running smoothly.
The city of Bonn equipped 2,000 employees with softphones
in one go. “Our colleagues can’t get enough of it,” says Stephan
Siebert, Head of IT Communication. The next milestone:
implementing the innovative “Desktop Sharing” workplace model.
Keeping Germany’s largest airport running
like clockwork requires flawless communication.
To achieve this, Fraport AG counts on XPhone
Connect to ensure seamless operations.
“Our sales team is constantly on the move. Thanks to the
XPhone app, our colleagues can now be reached on their
extension, whether in Brazil, Finland, or Taiwan.”
– Helmut Sperl, IT Manager, KTM Fahrrad
Lower costs, greater flexibility: with XPhone’s
softphone solution, the logistics company
Tirolia is making Hybrid Work a reality.
With XPhone Connect against Covid-19
The city of Deggendorf used XPhone Connect to combat the Covid-19 crisis: the communications solution not only enabled the central organisation & coordination of a click-and-collect concept for the city's retail trade, but also brought the majority of employees into their secure home offices.
Limitless communication
When 1,250 employees are spread across 10 locations, internal communication becomes a challenge. Especially when a growing number of colleagues regularly work from their home office. The district administration of Steinfurt has found a solution for this challenge: modern Unified Communications software. With XPhone Connect, all employees can exchange information easily and flexibly across departments and locations.
Tirolia Spedition: maximum flexibility thanks to softphone
Freight forwarder Tirolia Spedition relies on the XPhone Connect softphone. The advantage: significantly reduced costs and maximum flexibility for the employees.
Augustiner Brewery
The Augustiner Brewery relies on the UC software XPhone Connect for telephony and communication.
VW Autohaus Chemnitz: [More transparency & increased availability]
![VW Autohaus Chemnitz: [More transparency & increased availability]](/c4b-media/img/logos/kunden/weblication/wThumbnails/vw-logo-abbff2adc867dc2g2316765469f01c83.jpg)
Volkswagen Chemnitz GmbH is tightening its working processes with presence management and call logging.
Basellandschaftliche Kantonalbank: [Smooth communications processes]
![Basellandschaftliche Kantonalbank: [Smooth communications processes]](/c4b-media/img/logos/kunden/weblication/wThumbnails/basellandschaftliche-kantonalbank-logo-d6e49176a2dcad4g95dab27acb869417.png)
Consulting-intensive products such as financial planning and securities require a personal approach to customers. The XPhone solution provides valuable support.
Zeppelin Baumaschinen: [Presence management for over 35 sites]
![Zeppelin Baumaschinen: [Presence management for over 35 sites]](/c4b-media/img/logos/kunden/weblication/wThumbnails/zeppelin-logo-4f213ec739885f0g73370b2eefb7d937.jpg)
XPhone customer from the start: Zeppelin Baumaschinen GmbH has been enjoying success with XPhone solutions since 1998. What began as CTI for 25 workplaces in the departments of User Service and Customer Information Centre has developed into an installation with in the region of 2000 licences that are used across all the various locations.
Stadt Buchs: [More efficient communications with XPhone]
![Stadt Buchs: [More efficient communications with XPhone]](/c4b-media/img/logos/kunden/weblication/wThumbnails/stadt-buchs-logo-696ce248c3a45e6g44377611fa21ce19.png)
Excel – never again: Thanks to XPhone, all of the staff at Stadt Buchs are able to use a standardised, up-to-date database of contacts. The clear presence management has also made life much easier: communication within the administration is now noticeably easier, and very much more efficient.
Karwendel-Werke: In a direct conversation to success
Karwendel-Werke Huber rely on XPhone Connect for fast and efficient exchange. With the help of directory service, conference service and SAP integration, internal and external communication was significantly simplified.
Old sources and new work
CARBO Kohlensäurewerke GmbH was able to significantly improve availability with a cross-location hotline management system.
"XPhone has convinced us throughout."
In order to keep Germany's largest airport running, everything has to run like clockwork. Fraport AG relies on XPhone Connect for smooth communication.
Hotline management [for customer centre and control centre].
![Hotline management [for customer centre and control centre].](/c4b-media/img/logos/kunden/weblication/wThumbnails/rheinhessische-energie-und-wasserversorgung-9b5dbd65d7768acg0457261cf3e8a35c.png)
The energy and water supplier of Rheinhessen uses XPhone's hotline management for the control centre and the customer centre. This is exactly the right application for the size of their company, as a large call centre solution would be oversized for this local energy supplier.
Rheinkraft International
Rheinkraft International relies on the UC solution XPhone Connect for its communication, telephony and hotline management.
When every second counts
With XPhone Connect, Aicher Ambulanz Union looks after the health of Oktoberfest visitors.
Staatliche Lotterieverwaltung Bayern
The Bavarian State Lottery Administration relies on modern communication: 200 employees use the unified communications solution XPhone.
Klinikum Landsberg: [Keeping pace with the times]
![Klinikum Landsberg: [Keeping pace with the times]](/c4b-media/img/logos/kunden/weblication/wThumbnails/klinikum-landsberg-logo-e03a5dbabd2ad11gd03bf2f34206815c.png)
Klinikum Landsberg invested in modern Unified Communications software, and accelerated its internal processes for staff and patients.
Stadt Unterschleißheim: [Direct route to greater citizen-friendliness]
![Stadt Unterschleißheim: [Direct route to greater citizen-friendliness]](/c4b-media/img/logos/kunden/weblication/wThumbnails/unterschleissheim-logo-96351b036b8155dgcd9e696fedc9963d.jpg)
Processing citizen enquiries quickly and efficiently: a task that has the highest priority for the town of Unterschleißheim. One of the main considerations in this is being able to reach a particular individual. And in order to optimise this, the town chose XPhone.
Anhalt Logistics
Anhalt Logistics relies on the UC solution XPhone Connect for its communication, telephony and hotline management.
A Hotline that works from Home
The Traunstein District Office actually wanted to be well prepared for the future. Thus, they created the basis for modern workplace concepts with a new communications solution. Then Covid-19 came along and the perceived investment into the future turned out to be the equipment that was needed right now.
Alpha sign AG: [The quickest way to the customer]
![Alpha sign AG: [The quickest way to the customer]](/c4b-media/img/logos/kunden/weblication/wThumbnails/alpha-sign-logo-6bfbc58b51dce33g606787537db9e422.jpg)
Every service provider knows how important it is to respond to customer enquiries quickly and specifically. Swiss company Alpha Sign AG specialises in advertising technology, and uses a modern unified communications infrastructure to ensure optimum communication. On the way to a new communications solution, the advertising specialist's Mac environment, of all things, proved to be the biggest challenge.
AMS Fuhrparkmanagement: [More customer service – better agreements]
![AMS Fuhrparkmanagement: [More customer service – better agreements]](/c4b-media/img/logos/kunden/weblication/wThumbnails/ams-logo-fda0ab1753b352ag54fb733a33c9ef77.png)
Intensive customer support is the basis for the successful marketing of services. Fleet park manager AMS Fuhrparkmanagement GmbH proves what potential unified communications offers medium-sized companies in this sector. The company has developed its customer services with minimum expense and the right communications solution and tightened its internal coordination processes.
Bursped Spedition
Bursped Spedition relies on the UC solution XPhone Connect for its communication, telephony and hotline management.
KTM Fahrrad: mobile worldwide thanks to app
Via the XPhone Connect Mobile App the KTM sales team can be easily reached worldwide under the office number.
SAP & XPhone: Communication made easy
Smooth communication and deep SAP integration: The SCHMOLZ + BICKENBACH steel group relies on XPhone Connect for this.
Municipal utilities Eschwege
The municipal utility company of Eschwege deploys XPhone since 2013: Thanks to the unified communications-solution, the service-quality and the internal cooperation have been optimized.
Rolf Benzinger Spedition-Transporte
Rolf Benzinger Spedition-Transporte relies on the UC solution XPhone Connect for its communication, telephony and hotline management.
Joint-community Sögel
Since 3 years, the joint-community Sögel relies on XPhone – and benefits not only from significant time saving, but also from the optimal integration of mobile workers.
Autohaus Deisenroth
Das Autohaus Deisenroth setzt auf die Kommunikations-Software XPhone Connect, um die Erreichbarkeit zu sichern und den Kundenservice zu verbessern.
EgeTrans
EgeTrans relies on the UC solution XPhone Connect for its communication, telephony and hotline management.
Work from anywhere [& still be present]
![Work from anywhere [& still be present]](/c4b-media/img/logos/kunden/weblication/wThumbnails/stadtwerke-schaumburg-lippe-logo-farbig-782759394eec7a9gf4c7bac1f6b9e623.png)
The energy supplier from Schaumburg-Lippe relies on the unified communications solution XPhone Connect.
"XPhone Has Significantly Simplified Internal Communication"
How Stadtwerke Merzig is Meeting the Demands of a Modern Energy Provider with XPhone Connect
Fraunhofer IFF Magdeburg: [Hi-tech requires advanced technology]
![Fraunhofer IFF Magdeburg: [Hi-tech requires advanced technology]](/c4b-media/img/logos/kunden/weblication/wThumbnails/fraunhofer-logo-20180c1559564c9ge29a5123cdbafd57.png)
The Fraunhofer Institute for Factory Operation and Automation IFF in Magdeburg develops and realises technical and organisational solutions for products, production and logistics systems and services. An environment that is so technologically dynamic requires an ICT infrastructure that is stable and yet highly flexible – and the XPhone UC solutions are perfect for this.
Stadtwerke Saarbrücken
With more than 1100 employees, Stadtwerke Saarbrücken is one of the largest employers in the region and relies on the XPhone Connect UC solution for its communications.
The journey to a Modern Workplace
The Federal City of Bonn transitioned nearly 2,000 employees to remote work in a single step. This was made possible by the XPhone Connect communication solution.
About balcony power plants [and mini solar systems]
![About balcony power plants [and mini solar systems]](/c4b-media/img/logos/kunden/weblication/wThumbnails/stadtwerke-lippe-weser-logo-79ef9b24fb220f0g60c8d26743a281c1.png)
Stadtwerke Lippe-Weser uses XPhone Connect for communication and thus manages the high volume of callers. Especially in the feed-in area, there is currently a steadily increasing number of callers regarding balcony power plants and PV systems.
Lapmaster Wolters
The company Lapmaster Wolters relies on the UC solution XPhone Connect for its communication.
Municipal utilities Flensburg
Thanks to XPhone, the public utility company of Flensburg can be more effective in creating a greener environment for Flensburg and the surrounding area.
GLS: 15 Years of Trust in XPhone
The logistics provider GLS relies on efficient communication powered by the UC software XPhone Connect.
Car dealer Eichbichler
The Eichbichler car dealer relies on the XPhone Connect software for communication.
Car dealer Ostermaier
The Ostermaier car dealer ensures its availability and best customer service with the XPhone Connect telephony software.
ÜSTRA Hannoversche Verkehrsbetriebe & Regiobus
ÜSTRA Hannoversche Verkehrsbetriebe and Regiobus rely on the UC solution XPhone Connect for their communications.
