Stadt Buchs: More efficient communications with XPhone

"Users quickly recognised the added value that XPhone offers them on a daily basis."

 
 

The project

The telephone system of Stadt Buchs had been in use for over 13 years – which meant it was not only outdated, but above all could no longer be maintained. Reason enough for the council to completely upgrade the technology. 

The aim was to find a solution that included all the potential offered by a modern communications system. The choice was made for OpenScape Business X8 in combination with the Unified Communications solution XPhone.  

To this day, work is made noticeably easier above all by the presence management and integration of contact details. In the past, telephone and address details were laboriously maintained in Excel lists. Today, every member of staff has access to a standardised database that is always up-to-date. 

 
 
Martin Hutter, Gemeindeverwaltung Buchs
 
 
"Our feedback was all positive. We are completely satisfied with the product."

Martin Hutter
Project manager, Stadt Buchs

Products used

  • XPhone Unified Communications
  • XPhone Virtual Directory
  • OpenScape Business X8



 

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