Alpha sign AG: The quickest way to the customer

"Communicating with our customers is now much easier than it used to be."

 
 

Company profile

Alpha Sign AG is a specialist in customised advertising technology. Since 1990, Alpha Sign has used state-of-the-art technology to design trade fair appearances, exhibitions, sales displays, company signs, vehicle signage and much more. 

Challenge

Whatever industry a company is involved in, every service provider knows how important it is to respond to customer enquiries quickly and specifically. Alpha Sign AG uses a modern unified communications infrastructure to ensure optimum communication. Phone calls start at a click, callers are identified, and missed calls tracked. On the way to a new communications solution, the advertising specialist's Mac environment, of all things, proved to be the biggest challenge.

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"XPhone enables us to save time and money, firstly because we can see who is calling as soon as the phone rings, and secondly – which is even more important for customer friendliness – because we can see whose calls we have missed."

Bruno Neuschwander, CEO Alpha Sign AG

Products used

  • XPhone Unified Communications
  • XPhone Virtual Directory
  • innovaphone IP302 (VoIP gateway)
  • Innovaphone IP222 (IP-phone calls)



 

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