When the XPhone Connect Client is started, it gets a connection to the XPhone Connect Server, but the profile picture, presence display, Outlook Integration or just one of these items is missing. When trying to save changed settings, e.g. hotkeys, an error message appears.
Der Connect Client verbindet sich zwar zum Connect Server, jedoch fehlt das Profilbild oder die Präsenzanzeige bzw. die Outlook Integration ist nicht sichtbar. Außerdem erscheint eine Fehlermeldung beim Speicher von Einstellungen.
Exceptions in the Firewall for XPhone Connect (but not XCAPI!) are configured right after the installation of the XPhone Connect Server or XPhone Connect Client. Check, if needed, if the following Ports are blocked by other used Firewalls.
How can I change the number format of an AnyDevice outbound call in the To header of the SIP invite? Different PBX may expect a different format for the call number in the To header of the SIP invite. To change the phone number format, you can set the parameter "Flags".
No AnyDevice line can be created via the AnyDevice / Softphone configuration. This could be because the dial parameter for the SIP trunk was edited by special values such as "flags", or no dial parameters were added to the SIP trunk for unique number identification.
How long will the statistic data for XPhone Connect Analytics be stored and can be displayed for the Analytics Team leader?
XPhone is able to manage any number of PBXs on an XPhone Connect Server. The restriction here is on the Avaya IP Office page. The IP Office TAPI Service Provider can only connect one (!) IP Office. As far as we know, it is not possible to install several "instances" of the TAPI Service Provider of the IP Office on one Windows server. For this reason, only one IP Office can be connected to an XPhone Connect Server by default. However, there is a workaround for this.
The user has activated an AnyDevice with Follow-Me function in his XPhone Connect Client. Although the AnyDevice is correctly called during an incoming call, no journal entry can be found in the XPhone Connect Client after the call.
For internal calls, the XPhone Connect Client displays the status "(internal)". How can I deactivate this differentiation?
In the standard configuration, the main call number of the user is transmitted in the CLIP for AnyDevice or softphone calls. How can I configure the phone number to be transferred?