In which format do the phone numbers need to have been entered into the source (Active Directory or text file), so that they can be created as lines in the XPhone server and automatically be assigned to the users?
A via the XPhone TAPI connected application transfers wrong phone numbers to XPhone or the telephone displays wrong numbers and does not dial correctly.
If an employee from location A calls location B, only the internal extension is displayed in the XPhone Client. Since the phone numbers are included in the address book complete with dialling code and main phone number, name resolution does not work.
This article explains the necessary configuration of the telephony dialing parameters when using the E.164 numbering plan. For example, this configuration is necessary for Cisco Unified Communication Manager with E.164 configuration.
After an Update from version 5.0.73 SR3 to version 6.0.63 SR1 the data fields "Call", "Contact" and "User" are missing from the Dashboard Designer. Dashboards which previously contained these elements don't display them in the Client anymore.
What could be the cause when the access to the Microsoft Exchange server is not possible, for example public and private Outlook contact folders cannot be added to the XPhone Connect Directory or Virtual Directory, calender synchronization between the XPhone and Exchange server does not work or you cannot access your Voicemail via MAPI?
The Windows password for the MAPI-account, which is used for the XPhone Connect Server service, was changed. What do I have to do now?
How long will the statistic data for XPhone Connect Analytics be stored and can be displayed for the Analytics Team leader?
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