Search the C4B Knowledge Base. In our knowledgebase you will find all the answers to your technical questions about the XPhone software solutions.
Browse our knowledge base and find answers to all technical questions about XPhone Unified Communications.
Browse our knowledge base and find answers to all technical questions about XPhone Connect.
To connect AMIS to your XPhone Express Client you need the software TelControl. TelControl is the link between the XPhone Express client and AMIS. Once TelControl is installed, you can initiante outgoing calls from the AMIS software. Please contact C4B support to retrieve the software.
For certain users, you cannot see the presence status of a colleague, regardless of the relationship to that user defined in the XPhone Connect Client. In this case the option "This user is a VIP" is activated in the user's "Properties" on the XPhone Server.
On the XPhone Client, the message "No internal message memory is configured for the user" appears on startup. The light on the lower right edge of the XPhone client is red or yellow (when using CTI functions)
If an employee from location A calls location B, only the internal extension is displayed in the XPhone Client. Since the phone numbers are included in the address book complete with dialling code and main phone number, name resolution does not work.
How can you access the Microsoft SQL 2008 Express database UCDATA08 or the instance called UCS08 of the XPhone Server or Virtual Directory Server, for example, to configure a backup?
Communication between the Connect Servers inside and outside the DMZ is automatically encrypted and no certificates are required for this. In the DMZ scenario, only the Connect Server in the DMZ must be allowed to establish outbound TCP connections to ports 443, 2195, and 2196.
In the source of a connector: Active Directory or text file, a data change occurs, e.g. the name or phone number is changed for a user. Yet this change is not accepted into the XPhone Server even though the connector has already run.