from the start: Zeppelin Baumaschinen GmbH has been enjoying success with
XPhone solutions since 1998.
What began as CTI for 25 workplaces has developed into an installation with in the region of 2000 licences that are used across all the various locations.
All over Europe, Zeppelin
is considered the biggest retail and service organisation in the construction
machinery sector. Customer service and smooth processes are, quite rightly, at the
top of the company's list of priorities. Staff are supported by XPhone CTI and presence
The functions integrate seamlessly in the groupware system Lotus Notes. Furthermore, and this is a major criterion for Zeppelin, XPhone UC is approved for use in terminal server / Citrix environments.
A few years ago, Zeppelin changed all its telephony over to an IP-based system, which eliminates all the costs for calls between its various locations.
Further savings are achieved by the XPhone presence functions that display staff presence and telephone status, thus ensuring effective internal communications and considerably improving availability.
Specific requirement in the implementation: each of the approximately 35 locations has its own numbering plan and exchange that is attached to the voice gateway and is controlled centrally. Connection to the XPhone UC server is via the CSTA interface.