What is XPhone Connect?

The Unified Communications solution for your business communications.

XPhone Connect is intuitive.

No unneccessary buttons, no tangled window chaos: look forward to a tool where the clear user guidance and clean interface mean you always know exactly what to do.

XPhone Connect is integrated.

XPhone Connect interlinks with your key business applications: access all contacts via free-text search. And view the crucial information from ERP, CRM & Co. for each contact.

XPhone Connect is mobile.

Via the mobile app, you can make calls worldwide in the Wifi or mobile network under your office number. And thanks to Softphone and AnyDevice, you can easily work from home.

XPhone Connect is flexible.

XPhone Connect can be used with nearly all major PBXs. So you can profit from the latest communications technology – using your existing ICT infrastructure.

XPhone Connect is modular.

Operate individual modules as stand-alone solutions:

XPhone Connect 8: Download brochure

Intuitive communication

Whether you are talking to a customer, scheduling a conference call with a business partner or interacting with a colleague via chat: communication is a key part of your working day.

So it is all the more crucial that communication is easy. In the clean interface of XPhone Connect, every conversation is just a click away and can be expanded as required with additional channels and people.

Whether you want to set up a conference call or forward a conversation: the intuitive user interface leaves no question unresolved.

Features

Uncompromising mobility

Whether at home or on the Bahamas: with the softphone it doesn't matter where you work. You can always be reached under one number.

The same applies when you use the softphone in the Mobile App: You can make calls worldwide in the Wifi or mobile network under your office number.

With the app, you have all your contact data at your fingertips at the same time, while they are stored on your own server in compliance with data protection regulations.

And thanks to TeamDesk, hotlines can also be managed easily at home or on the road.

Features

Efficient teamwork

The first prequisite for good teamwork is a good team. But the further away the colleagues are, the more critical are the tools used to interact.

Whether conference call, Screen-Sharing or group chat: all channels are available to you with XPhone Connect. Individually or combined.

And thanks to presence management and Team-Panel, you can see at any time which colleague is available. Even if an employee is on the phone on the road, with Microsoft Teams or at home.

Features

Intelligent call distribution

Whether external customer hotline or internal IT help desk: how satisfied a caller is in the end depends crucially on your availability. Make your customers happy – with XPhone Connect TeamDesk.

TeamDesk guarantees that calls are optimally distributed to a team. Simply, intelligently & self-organised. Set up any number of hotlines and define distribution strategies, business hours and follow-up times for each hotline.

Whether softphone or mobile phone: TeamDesk users can work with any device and can also log on in their home office.

With built-in analytics, you'll know exactly how many calls are reaching your department, how long callers are waiting and when the loss rate is highest.

Features

Maximum integration

XPhone Connect interlinks your communication with all the tools indispensable for your work. Contacts from all applications & databases are available company-wide in a flexible free-text search – both on the PC and mobile.

Thanks to XPhone Connect callers are not only identified. But also does the dashboard show you exactly the caller specific information you need for your work – e.g. customer number, partner status or payment terms.

Features

Integration in various applications