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What is XPhone Connect?

The Unified Communications solution for your business communications.

XPhone Connect is intuitive.

No unneccessary buttons, no tangled window chaos: look forward to a tool where the clear user guidance and clean interface mean you always know exactly what to do.

XPhone Connect is integrated.

XPhone Connect interlinks with your key business applications: access all contacts via free-text search. And view the crucial information from ERP, CRM & Co. for each contact.

XPhone Connect is mobile.

With the Mobile App you always have all contact data and presence information at your fingertips – even on the go. And thanks to Softphone and AnyDevice, your home office is set up in no time at all.

XPhone Connect is flexible.

XPhone Connect can be used with nearly all major PBXs. So you can profit from the latest communications technology – using your existing ICT infrastructure.

XPhone Connect is modular.

Operate individual modules as stand-alone solutions:

XPhone Connect 8: Download brochure

Intuitive communication

Whether you are talking to a customer, scheduling a conference call with a business partner or interacting with a colleague via chat: communication is a key part of your working day.

So it is all the more crucial that communication is easy. In the clean interface of XPhone Connect, every conversation is just a click away and can be expanded as required with additional channels and people.

Whether you want to set up a conference call or forward a conversation: the intuitive user interface leaves no question unresolved.

Features

Uncompromising mobility

Whether in the home office or in the Bahamas: With the softphone it does not matter where you work. You can always be reached under one number. And your call partner will only see your office number.

Thanks to AnyDevice, you can also use your Connect Client to control any telephone – regardless whether it is a hotel telephone or your home phone.

With the Mobile App for iOS & Android you have all your contact data always with you, even when you are on the go, and GDPR compliant. You can start meetings or dial into conferences via the app.

Thanks to the seamless chat, you can coordinate with your team on the go as well. And your journal keeps track of all calls, missed calls, voicemails & chats even when you're on the move.

Features

Efficient teamwork

The first prequisite for good teamwork is a good team. But the further away the colleagues are, the more critical are the tools used to interact.

Whether conference call, Screen-Sharing or group chat: all channels are available to you with XPhone Connect. Individually or combined.

And thanks to presence management and Team-Panel, you can see at any time which colleague is available. Even if an employee is on the phone on the road or in their home office via AnyDevice.

Features

Intelligent call distribution

Whether external customer hotline or internal IT help desk: how satisfied a caller is in the end depends crucially on your availability. Make your customers happy – with XPhone Connect TeamDesk.

TeamDesk guarantees that calls are optimally distributed to a team. Simply, intelligently & self-organised. Set up any number of hotlines and define distribution strategies, business hours and follow-up times for each hotline.

Whether softphone or mobile phone: TeamDesk users can work with any device and can also log on in their home office.

With built-in analytics, you'll know exactly how many calls are reaching your department, how long callers are waiting and when the loss rate is highest.

Features

Maximum integration

XPhone Connect interlinks your communication with all the tools indispensable for your work. Contacts from all applications & databases are available company-wide in a flexible free-text search – both on the PC and mobile.

Thanks to XPhone Connect callers are not only identified. But also does the dashboard show you exactly the caller specific information you need for your work – e.g. customer number, partner status or payment terms.

Features

Integration in various applications