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Communication seamlessly integrated
Whether you are calling a supplier, sending an order confirmation, coordinating with colleagues or doing customer service: communication is a key component of almost every business process.
Conversely, this means: if you optimise your communication, you can also sustainably streamline your processes!
With XPhone you integrate communication deep into your application landscape. Employees can make a call or send an email or fax directly from SAP, Microsoft Dynamics & Co. All contacts can be conveniently browsed via free-text search.
Incoming callers are not only identified. Via the Dashboard, all relevant information can be displayed for each contact stored in the applications: whether the invoice address, partner status or payment terms.
Microsoft Teams
Many good things become really great when you combine them. This applies to XPhone Connect and Microsoft Teams too.
The good thing about it: if you decide to have the best of both worlds and use XPhone and Teams simultaneously, XPhone ensures that both clients always know exactly whether calls are being made in the other client. Thanks to presence syncing, calls during a Teams meeting, for example, are automatically forwarded to voicemail.
Groupware
CRM systems
ERP systems
UC systems
Microsoft Teams
Many good things become really great when you combine them. This applies to XPhone Connect and Microsoft Teams too.
The good thing about it: if you decide to have the best of both worlds and use XPhone and Teams simultaneously, XPhone ensures that both clients always know exactly whether calls are being made in the other client. Thanks to presence syncing, calls during a Teams meeting, for example, are automatically forwarded to voicemail.
Contact data for Skype, Swyx & innovaphone
With XPhone Connect Directory, you can turn your existing UC client into a highly efficient contact data search engine – including cross-database free text search and caller identification. Among others, you can use the Directory for the following UC solutions:
- Skype for Business
- SwyxIt!
- Innovaphone myPBX
Headsets
Conference phones
Busylight
Missing something?
Using a software we haven't listed? No problem. All XPhone solutions come with standard interfaces that can be connected to a range of applications. Just ask your IT partner:
You’re a software vendor and feel your solutions would also profit from expansion with communication modules like computer telephony (CTI)? Then get to know our technology partner programme!