Communication seamlessly integrated
Whether you are calling a supplier, sending an order confirmation, coordinating with colleagues or doing customer service: communication is a key component of almost every business process.
Conversely, this means: if you optimise your communication, you can also sustainably streamline your processes!
With XPhone you integrate communication deep into your application landscape. Employees can make a call or send an email or fax directly from SAP, Microsoft Dynamics & Co. All contacts can be conveniently browsed via free-text search.
Incoming callers are not only identified. Via the AppLink Dashboard, all relevant information can be displayed for each contact stored in the applications: whether the invoice address, partner status or payment terms.
Microsoft Outlook
With XPhone you expand Outlook to include powerful computer telephony functions and clearly structured presence management. Thanks to the plugin you can schedule conference calls with a single click.
IBM Notes
Telephone, fax & text messaging: thanks to XPhone, all channels are available to you directly under the contact. Your Notes calender automatically controls presence status, voicemail & call forwarding
Salesforce
With XPhone, all contact data are available to you for every single communication step. Callers are reliably identified based on Salesforce data.
Microsoft Dynamics CRM
Make calls and send faxes directly from Microsoft Dynamics CRM. CRM entry screens can be opened directly from the caller pop up and caller data transferred.
SAP
XPhone allows you to link SAP to all communication channels, whether phone, fax or e-mail. SAP screens can be automatically opened and data transferred when a call comes in.
Microsoft Dynamics NAV
XPhone lets you access your Microsoft Dynamics NAV contacts wherever you are. Whether via Smartphone, web, system PBX, intranet or various other LDAP-enabled applications & systems.
Microsoft Dynamics AX
Integrate Microsoft Dynamcis AX deep into your communications: call directly from AX and have key AX data displayed to you immediately a call comes in.
ProAlpha
Build a bridge between your communication processes and your proALPHA ERP solution: make calls directly from proAlpha - and benefit from reliable identification of all callers.
Contact information is the basis of all communication. The crux: the data are usually scattered throughout the company. With XPhone Connect Directory you can connect virtually any data source to your UC solution. Take advantage of a flexible free-text search: across data sources & locations. At the same time, incoming callers are reliably identified.
Headsets
The XPhone Connect Softphone can be used with virtually any device. No matter whether the connection is via USB, Bluetooth or jack. Among others, we recommend the use of the following manufacturers:
Busylight
The kuando Busylight is seamlessly integrated into XPhone Connect: It visualizes not only your current presence status and availability, but also signals missed calls and chats.
Groupware
Microsoft Outlook
With XPhone you expand Outlook to include powerful computer telephony functions and clearly structured presence management. Thanks to the plugin you can schedule conference calls with a single click.
IBM Notes
Telephone, fax & text messaging: thanks to XPhone, all channels are available to you directly under the contact. Your Notes calender automatically controls presence status, voicemail & call forwarding
CRM-systems
Salesforce
With XPhone, all contact data are available to you for every single communication step. Callers are reliably identified based on Salesforce data.
Microsoft Dynamics CRM
Make calls and send faxes directly from Microsoft Dynamics CRM. CRM entry screens can be opened directly from the caller pop up and caller data transferred.
ERP-systems
SAP
XPhone allows you to link SAP to all communication channels, whether phone, fax or e-mail. SAP screens can be automatically opened and data transferred when a call comes in.
Microsoft Dynamics NAV
XPhone lets you access your Microsoft Dynamics NAV contacts wherever you are. Whether via Smartphone, web, system PBX, intranet or various other LDAP-enabled applications & systems.
Microsoft Dynamics AX
Integrate Microsoft Dynamcis AX deep into your communications: call directly from AX and have key AX data displayed to you immediately a call comes in.
ProAlpha
Build a bridge between your communication processes and your proALPHA ERP solution: make calls directly from proAlpha - and benefit from reliable identification of all callers.
UC-systems
Contact information is the basis of all communication. The crux: the data are usually scattered throughout the company. With XPhone Connect Directory you can connect virtually any data source to your UC solution. Take advantage of a flexible free-text search: across data sources & locations. At the same time, incoming callers are reliably identified.
Hardware
Headsets
The XPhone Connect Softphone can be used with virtually any device. No matter whether the connection is via USB, Bluetooth or jack. The XPhone Connect Softphone can be used with virtually any device. No matter whether the connection is via USB, Bluetooth or jack. Among others, we recommend the use of the following manufacturers:
Conference phones
Use the XPhone Connect Softphone with your conference phone. You can change the device fluently during the call - e.g. to switch the telephone call from the headset to the conference telephone.
Kuando Busylight
The Kuando Busylight is seamlessly integrated into XPhone Connect and visualises your current presence and availability status.
Missing something?
Using a software we haven't listed? No problem. All XPhone solutions come with standard interfaces that can be connected to a range of applications. Just ask your IT partner:
You’re a software vendor and feel your solutions would also profit from expansion with communication modules like computer telephony (CTI)? Then get to know our technology partner programme!