Whether you are calling a supplier, sending an order confirmation, coordinating with colleagues or doing customer service: communication is a key component of almost every business process.
IConversely, this means: if you optimise your communication, you can also sustainably streamline your processes!
With XPhone you integrate communication deep into your application landscape. Employees can make a call or send an email or fax directly from SAP, Microsoft Dynamics & Co. All contacts can be conveniently browsed via free-text search.
Incoming callers are not only identified. Via the AppLink Dashboard, all relevant information can be displayed for each contact stored in the applications: whether the invoice address, partner status or payment terms.
With XPhone you expand Outlook to include powerful computer telephony functions and clearly structured presence management. Thanks to the plugin you can schedule conference calls with a single click.
Telephone, fax & text messaging: thanks to XPhone, all channels are available to you directly under the contact. Your Notes calender automatically controls presence status, voicemail & call forwarding
Use all CTI and UC functions directly in Tobit David. Incoming calls are signalled by a David contact screen pop-up. The integration is via plug & play.
Make calls directly from your GroupWise contacts - with a single click. Thanks to Unified Messaging you can receive voicemails via email and process faxes directly in the inbox.
With XPhone, all contact data are available to you for every single communication step. Callers are reliably identified based on Salesforce data.
Make calls and send faxes directly from Microsoft Dynamics CRM. CRM entry screens can be opened directly from the caller pop up and caller data transferred.
XPhone allows you to link SAP to all communication channels, whether phone, fax or e-mail. SAP screens can be automatically opened and data transferred when a call comes in.
XPhone lets you access your Microsoft Dynamics NAV contacts wherever you are. Whether via Smartphone, web, system PBX, intranet or various other LDAP-enabled applications & systems.
Integrate Microsoft Dynamcis AX deep into your communications: call directly from AX and have key AX data displayed to you immediately a call comes in.
Build a bridge between your communication processes and your proALPHA ERP solution: make calls directly from proAlpha - and benefit from reliable identification of all callers.
With XPhone you can not only phone and send faxes directly from abas ERP. Callers are identified based on abas data. The callers' records can be opened automatically in the abas screen.
Contact information is the basis of all communication. The crux: the data are usually scattered throughout the company. With XPhone Connect Directory you can connect virtually any data source to your UC solution. Take advantage of a flexible free-text search: across data sources & locations. At the same time, incoming callers are reliably identified.
Using a software we haven't listed? No problem. All XPhone solutions come with standard interfaces that can be connected to a range of applications. Just ask your IT partner:
You’re a software vendor and feel your solutions would also profit from expansion with communication modules like computer telephony (CTI)? Then get to know our technology partner programme!