Efficient communication for modern logistics

An excellent logistics lives from a good network: Alone in Germany the parcel service provider GLS runs over 60 distribution centres.  To ensure smooth coordination between the locations GLS has been using the Unified Communications solution XPhone since 2010. Today, thanks to XPhone Connect, around 2,000 employees benefit from the complete scope of a modern UC solution. 

For example, screen sharing: If an employee in Cologne wants to share his screen with a colleague in Berlin, a single click is all it takes. Conferences can be set up just as fast – completely without complicated dial-in numbers or PINs.

To make internal coordination even easier, the Team-Panel provides the perfect overview of the availability of colleagues – including the ACD status of colleagues in all call states. Calls can be transferred or chats can be started in a matter of seconds via the panel.

GLS uses the integrated fax server to process service faxes electronically. 

In addition, the logistics specialist benefits from AnyDevice: Any telephone can be controlled via AnyDevice with the Connect client. This means that employees can always be reached at one number, regardless of their actual workplace. In addition, employees can dial into the group call (ACD) using various extensions.  

"Our business depends on excellent networking," explains Heiko Möller, Senior Manager Provider Management at GLS IT Services. "For our communication XPhone ensures this connectivity for nearly 10 years. For us not only the large functional range of XPhone counts, but above all that we found a reliable and competent partner in C4B: The contact ways are short and one has always an open ear for us."

For GLS in use:

• XPhone Connect (2.000 User)
• Cisco Call Manager
• Unify OpenScape 4000