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We
provide you with a checklist for the communication
with XPhone and show you how to create an efficient
environment for remote work.
Learn more
with the Communications Solution XPhone Connect
Deggendorf used XPhone to combat the COVID-19 crisis:
XPhone not only enabled the central organisation of a
click-and-collect concept for the city's retail trade, but also
brought a large proportion of employees into the home office.
Learn more
Case Study city of Deggendorf
Pasta & Wine. Coffee & Cake. Netflix & Chill. Many good
things only become really great when you combine them.
That also applies to XPhone & Teams. Find out how XPhone
adds numerous functions to your Teams solution.
Learn more
Very good on their own. Unbeatable together.
Whether TeamDesk, Analytics, Federation or reminder function:
XPhone Connect 8 makes your communication
smarter & more intuitive! Our presentation will
give you an overview of all new features.
Download presentation (PDF)
Out now!
To keep Germany's largest airport running,
everything has to work like clockwork.
To ensure smooth communication, the
Fraport AG relies on XPhone Connect.
Learn more
Stefan Weckbecker, Fraport AG
Your service hotline is supposedly well staffed, but
your customers still never seem to get through?
With TeamDesk you can ensure that calls are optimally
distributed to a team. Simple, intelligent & self-organised.
Learn more
Intelligent call distribution
With XPhone Connect Web-Meeting you can
share your screen with any customer or
business partner. 100% barrier-free.
Simply via browser. No plugin required.
Learn more
Beyond Company Boundaries
The kuando Busylight integrates seamlessly into
XPhone Connect, visualises your current presence
status and rings upon incomming call.
Learn more
The perfect match.
How to Work from Home
We
provide you with a checklist for the communication
with XPhone and show you how to create an efficient
environment for remote work.
With XPhone against COVID-19
Deggendorf used XPhone to combat the COVID-19 crisis:
XPhone not only enabled the central organisation of a
click-and-collect concept for the city's retail trade, but also
brought a large proportion of employees into the home office.
XPhone Connect & Microsoft Teams
Pasta & Wine. Coffee & Cake. Netflix & Chill. Many good
things only become really great when you combine them.
That also applies to XPhone & Teams. Find out how XPhone
adds numerous functions to your Teams solution.
XPhone Connect 8
Whether TeamDesk, Analytics, Federation or reminder function:
XPhone Connect 8 makes your communication
smarter & more intuitive! Our presentation will
give you an overview of all new features.
"XPhone really convinced us"
To keep Germany's largest airport running,
everything has to work like clockwork.
To ensure smooth communication, the
Fraport AG relies on XPhone Connect.
TeamDesk
Your service hotline is supposedly well staffed, but
your customers still never seem to get through?
With TeamDesk you can ensure that calls are optimally
distributed to a team. Simple, intelligent & self-organised.
Screen Sharing Made Easy
With XPhone Connect Web-Meeting you can
share your screen with any customer or
business partner. 100% barrier-free.
Simply via browser. No plugin required.
Softphone & Busylight
The kuando Busylight integrates seamlessly into
XPhone Connect, visualises your current presence
status and rings upon incomming call.
The communication solution for your company
XPhone expands your PBX with state-of-the-art Unified Communications services. And does it exactly the way you need it: you can implement XPhone as a complete solution or use individual modules. Already have a UC solution in place? Then XPhone offers you valuable additional functions such as flexible free-text search across all contact data.
The complete solution
Whether computer telephony, chat, conference call server, screen sharing, presence management or Mobile App: XPhone offers the entire spectrum of modern communication. All functions are available with practically all major PBXs – even if you use different systems at different locations.
The module solution
XPhone Connect is designed to be fully modular. Instead of being a complete solution, you can also use XPhone as a stand-alone fax or TAPI server. Other stand-alone modules are the Auto Attendant and the Directory service. With XPhone you only ever buy the services you actually need.
The expansion solution
Already using a UC solution such as e.g. Skype for Business or Cisco Jabber? The XPhone Connect Directory allows you to connect virtually any data source to your UC solution. This makes all contacts available to you in a flexible free-text search: company-wide and across locations and applications.
Be independent! With the XPhone Connect Softphone you can use the complete CTI comfort everywhere – and without a phone. PC, headset and internet are enough to make you available everywhere under your office number. Your benefit? Full flexibility & lower costs.
Learn more
Make calls anywhere – without a phone
Make coworking easy for your business partners and
customers – and use Web-Meeting. With the 100%
barrier-free collaboration tool, you can not only share
your screen, but also use chat and audio for your
conference at the same time. All your guests
need to participate is a browser. No plugin.
No additional program. No problem.
Learn more
Collaboration made easy
With the Mobile App for iOS & Android you can communicate on the go just as conveniently as in the office. Set up phone calls via the company (One-Number), adjust your call forwarding or your presence status and access all your contacts – whether from Outlook, ERP or CRM. Through your contact list you have the presence of all colleagues in view – and can seamlessly continue chats you started in the office on the road.
Learn more
For iOS & Android
Easier than ever: with the plugin for Outlook and Notes you can
set up conference calls with just a click. You control the conference
comfortably via your Client and can invite additional participants or mute
individual participants if necessary. Thanks to the ActiveSpeaker display you
can always see who is currently speaking. In addition, you can flexibly expand conference calls with a group chat or a screen presentation.
Learn more
Conference calls with a click
Whether external service hotline or internal helpdesk: You want to be there for your callers! TeamDesk helps you by distributing calls optimally to a team. Set up as many hotlines as you like with individual distribution strategies, threshold values and follow up times. Best of all, with TeamDesk hotline staff do not need their own software. And they can also log in from their home offices. The analysis tool "Analytics" shows you exactly if and when bottlenecks occur.
Learn more
Intelligent call management
How much time do you lose every day looking for phone numbers? With XPhone Connect you can connect virtually any data source – whether an ERP or CRM system, a private Outlook folder or the phone book. Via flexible free-text search, all contacts are available directly in the Client in seconds: on both the PC and mobile via app. At the same time, all callers are reliably identified.
Learn more
All contacts always to hand
You’re on the road a lot or work regularly from home? With XPhone
Connect you can use all CTI functions with your home landline or hotel phone –
and set up conference calls or forward calls just as easily as in the office.
Simply enter the relevant phone number in the Client – done. The connection is
set up via the company so your office number is always displayed.
Learn more
CTI functions for any fixed or mobile phone
Put your Post-its in the waste paper! With XPhone, you'll never forget a task again! An important customer expects your call tomorrow? Just create a reminder – directly in the client or in the app. XPhone doesn't just remind you at the time you want it. You can also start your call directly from the pop-up. Thanks to XPhone Agenda, you'll never lose track of what's going on: it clearly lists all your appointments, reminders & meetings.
Learn more
Your everyday work - perfectly organised
You want to know if a customer has time for you right now? No problem. Thanks to XPhone Federation with Skype for Business, you can also share your presence status with external contacts. So your calls never go dead. Alternatively, you can start a chat with your business partner. Mobile via App, of course.
Learn more
With Skype for Business & XPhone
With the Team-Panel you have the presence & availability of
entire teams and departments in view. Via a discreet tab positioned at the screen border you can fold out the panel with a simple mouseover. At the same
time, all telephony functions are available here: you can pick up calls from
colleagues via the Team-Panel, connect calls even faster with a double click or
initiate chats, calls or conference calls.
Learn more
Maximum overview for more availability
Utilise the potential of your data! With XPhone Connect you can display all information from key applications such as ERP or CRM the moment the phone rings. Precisely tailored to your needs. So your Sales team see e.g. the caller’s customer number & payment terms while Service is shown the product version they are using directly in the Client. At the same time you can launch actions in the connected applications.
Learn more
IT & communication become one
Sometimes words are not enough. For example, when you want to discuss a presentation or finalise a draft. The quickest way to get a good result is often viewing the screen together. With XPhone Connect you can invite your colleagues to a Screen-Sharing session in seconds – without fiddly session number entry or additional software. Hand over the mouse and keyboard control – or flexibly expand screen sharing to add a conference call or group chat.
Learn more
A picture says more than 1,000 words
Do your colleagues always forget to activate their voicemail too when they go to a meeting? No problem with XPhone Connect. Thanks to automatic syncing with your Outlook or Notes calendar the voicemail system knows all appointments, switches on automatically and if desired tells your callers when you can be reached again. International callers are recognised by the country code and greeted accordingly. You can listen to the voicemails themselves via the Client, email or the Mobile App.
Learn more
Always up-to-date thanks to calendar syncing
Softphone
Be independent! With the XPhone Connect Softphone you can use the complete CTI comfort everywhere – and without a phone. PC, headset and internet are enough to make you available everywhere under your office number. Your benefit? Full flexibility & lower costs.
Web-Meeting
Make coworking easy for your business partners and
customers – and use Web-Meeting. With the 100%
barrier-free collaboration tool, you can not only share
your screen, but also use chat and audio for your
conference at the same time. All your guests
need to participate is a browser. No plugin.
No additional program. No problem.
Mobile App
With the Mobile App for iOS & Android you can communicate on the go just as conveniently as in the office. Set up phone calls via the company (One-Number), adjust your call forwarding or your presence status and access all your contacts – whether from Outlook, ERP or CRM. Through your contact list you have the presence of all colleagues in view – and can seamlessly continue chats you started in the office on the road.
Meetings
Easier than ever: with the plugin for Outlook and Notes you can
set up conference calls with just a click. You control the conference
comfortably via your Client and can invite additional participants or mute
individual participants if necessary. Thanks to the ActiveSpeaker display you
can always see who is currently speaking. In addition, you can flexibly expand conference calls with a group chat or a screen presentation.
TeamDesk
Whether external service hotline or internal helpdesk: You want to be there for your callers! TeamDesk helps you by distributing calls optimally to a team. Set up as many hotlines as you like with individual distribution strategies, threshold values and follow up times. Best of all, with TeamDesk hotline staff do not need their own software. And they can also log in from their home offices. The analysis tool "Analytics" shows you exactly if and when bottlenecks occur.
5
Never search again
How much time do you lose every day looking for phone numbers? With XPhone Connect you can connect virtually any data source – whether an ERP or CRM system, a private Outlook folder or the phone book. Via flexible free-text search, all contacts are available directly in the Client in seconds: on both the PC and mobile via app. At the same time, all callers are reliably identified.
6
AnyDevice
You’re on the road a lot or work regularly from home? With XPhone
Connect you can use all CTI functions with your home landline or hotel phone –
and set up conference calls or forward calls just as easily as in the office.
Simply enter the relevant phone number in the Client – done. The connection is
set up via the company so your office number is always displayed.
Reminder
Put your Post-its in the waste paper! With XPhone, you'll never forget a task again! An important customer expects your call tomorrow? Just create a reminder – directly in the client or in the app. XPhone doesn't just remind you at the time you want it. You can also start your call directly from the pop-up. Thanks to XPhone Agenda, you'll never lose track of what's going on: it clearly lists all your appointments, reminders & meetings.
Federation
You want to know if a customer has time for you right now? No problem. Thanks to XPhone Federation with Skype for Business, you can also share your presence status with external contacts. So your calls never go dead. Alternatively, you can start a chat with your business partner. Mobile via App, of course.
Team-Panel
With the Team-Panel you have the presence & availability of
entire teams and departments in view. Via a discreet tab positioned at the screen border you can fold out the panel with a simple mouseover. At the same
time, all telephony functions are available here: you can pick up calls from
colleagues via the Team-Panel, connect calls even faster with a double click or
initiate chats, calls or conference calls.
Dashboard
Utilise the potential of your data! With XPhone Connect you can display all information from key applications such as ERP or CRM the moment the phone rings. Precisely tailored to your needs. So your Sales team see e.g. the caller’s customer number & payment terms while Service is shown the product version they are using directly in the Client. At the same time you can launch actions in the connected applications.
11
Screen-Sharing
Sometimes words are not enough. For example, when you want to discuss a presentation or finalise a draft. The quickest way to get a good result is often viewing the screen together. With XPhone Connect you can invite your colleagues to a Screen-Sharing session in seconds – without fiddly session number entry or additional software. Hand over the mouse and keyboard control – or flexibly expand screen sharing to add a conference call or group chat.
12
Intelligent voicemail
Do your colleagues always forget to activate their voicemail too when they go to a meeting? No problem with XPhone Connect. Thanks to automatic syncing with your Outlook or Notes calendar the voicemail system knows all appointments, switches on automatically and if desired tells your callers when you can be reached again. International callers are recognised by the country code and greeted accordingly. You can listen to the voicemails themselves via the Client, email or the Mobile App.
13The XPhone effect
Utilise the potential of a modern Unified Communications solution.
MORE TIME
What is the most common complaint in the office? Too little time. The irony: the real time consumers are often the little things. Save time & nerves: with XPhone Connect you never have to search for or type in a phone number again. Making calls, forwarding or setting up conference calls only costs you a click.
HAPPY CUSTOMERS
What do your customers want? Personal support. And a contact who is there for them. What your customers don't want: endless music on hold. With XPhone Connect you optimise your availability – thanks to intelligent call control, Follow-Me function & voicemail that knows when you are available again.
STRONG TEAMWORK
Intensive interaction is vital for successful teamwork. With XPhone Connect you can set up a conference call with a click – and expand it at any time with a group chat or screen sharing. Thanks to presence management and Team Panel, you can see at a glance which colleagues are available for you.
MAXIMUM MOBILITY
In the office today, visiting a customer tomorrow and working from home the day after? No problem. Thanks to AnyDevice you can set up conference calls and forward calls in the home office or a hotel too. With the Mobile App you always have all contacts, presence statuses & chats at your fingertips. And Follow-Me makes sure every call reaches you. Wherever you are.
New communication solution. Proven basis.
Can great effects only be achieved with large investments? On the contrary. With XPhone Connect you can keep your proven infrastructure – and nevertheless profit from the key advantages of a state-of-the-art communications solution.
Whether
Unify, Alcatel-Lucent, Cisco or Mitel: XPhone Connect supports virtually all
major PBX manufacturers. Even if you use different PBXs at different company
locations. So even the most heterogeneous PBX landscapes merge to form a
uniform communication solution.
Go a step further!
Integrate communication – optimise processes
Modern communication does not mean maximising the number of your channels. But rather, that you can interlink your communication with your most important tools in a targeted way. For example with your ERP or CRM system.
Imagine your sales department immediately sees the caller's customer number, last orders and payment terms for each incoming call. And could create a new opportunity with a click.
How? With the XPhone Connect Dashboard.
More simplicity. For your success.
Two ideas drive us:
- Good communication is the basis for the success of a company.
- Good communication must be simple.
Why? Because communication is a core business for virtually any company – regardless of size or industry. Because day in day out, tens of millions of phone calls, emails, chats and conferences decide the fate of major projects and orders. Because every interaction within the company can be the spark for the next great idea.
Our goal:
Our goal is that no barrier disrupts your communication: neither technical, nor geographic, nor time-related. With a software that needs no explanation. That works independently of device, location & infrastructure. And integrates seamlessly into your IT landscape.
Get to know the
difference. And opt for more simplicity.
