Remote work is not new. But it is more widespread than ever before. The success of hybrid working in the office, from home and away on business trips depends on having the right tools for communication. The UC solution XPhone Connect combines these tools in a single client. Internet telephony for businesses has never been so flexible, uncomplicated and cost-effective. CTI, Softphone, Chat or the Mobile App keep your team together. And virtually you are a lot closer to your customers and business partners – despite the distance.
Whether in the office or working from home: thanks to Softphone (VoIP), you are available everywhere under your office extension number. And you don't even need your laptop. Because you can make calls worldwide via WLAN using the XPhone App.
All the contacts you need for this are also available to you on the go – while they are stored securely on your server in compliance with data protection laws.
Employees who don't see each other can still pull together! Our intelligent presencemanagement helps here. It knows all appointments, automatically sets up call forwarding and tells you when a colleague is available again.
XPhone reliably looks at
the wider picture and ensures no call disturbs you when you are sitting in a
Microsoft Teams meeting.
Your customers don't care where you work – as long as you can be reached. Our hotline management is as flexible as you are. Your staff can log in from anywhere and easily manage the helpdesk and provide service – even if they work from home.
With just a few clicks in XPhone Analytics you can analyse whether you are missing calls, where the peak loads are and how long your customers are having to wait.
What is the most common complaint in the office? Too little time. The irony: the real time consumers are often the little things. Save time & nerves: with XPhone Connect you never have to search for or type in a phone number again. Making calls, forwarding or setting up conference calls only costs you a click.
What do your customers want? Personal support. And a contact who is there for them. What your customers don't want: endless music on hold. With XPhone Connect you optimise your availability – thanks to intelligent call control, Follow-Me function & voicemail that knows when you are available again.
Intensive interaction is vital for successful teamwork. With XPhone Connect you can set up a conference call with a click – and expand it at any time with a group chat or screen sharing. Thanks to presence management and Team Panel, you can see at a glance which colleagues are available for you.
In the office today, visiting a customer tomorrow and working from home the day after? No problem. Thanks to AnyDevice you can set up conference calls and forward calls in the home office or a hotel too. With the Mobile App you always have all contacts, presence statuses & chats at your fingertips. And Follow-Me makes sure every call reaches you. Wherever you are.
Can great effects only be achieved with large investments? On the contrary. With XPhone Connect you can keep your proven infrastructure – and nevertheless profit from the key advantages of a state-of-the-art communications solution.
Unify, Alcatel-Lucent, Cisco or Mitel: XPhone Connect supports virtually all
major PBX manufacturers. Even if you use different PBXs at different company
locations. So even the most heterogeneous PBX landscapes merge to form a
uniform communication solution.
Modern communication does not mean maximising the number of your channels. But rather, that you can interlink your communication with your most important tools in a targeted way. For example with your ERP or CRM system.
Imagine your sales department immediately sees the caller's customer number, last orders and payment terms for each incoming call. And could create a new opportunity with a click.
How? With the XPhone Connect Dashboard.
Why? Because communication is a core business for virtually any company – regardless of size or industry. Because day in day out, tens of millions of phone calls, emails, chats and conferences decide the fate of major projects and orders. Because every interaction within the company can be the spark for the next great idea.
Our goal is that no barrier disrupts your communication: neither technical, nor geographic, nor time-related. With a software that needs no explanation. That works independently of device, location & infrastructure. And integrates seamlessly into your IT landscape.
Get to know the
difference. And opt for more simplicity.