Information about protection of your data

We would like to inform you about the processing of your personal data and your rights under data protection law. C4B Com For Business AG takes the protection of your personal data very seriously and adheres strictly to the rules of data protection laws. 


General information

Who is responsible for data processing?

Responsible pursuant to Article 4(7) GDPR:

C4B Com for Business AG
Gabriele-Münter-Straße 3-5
82110 Germering

Phone: +49898407980
Fax: +4989870798100

The corporate data protection officer of C4B Com for Business AG can be contacted via e-mail prvcyc4bd.


How can you reach our data protection officer?

Data Protection Officer:

ER Secure GmbH
In der Knackenau 4
82031 Grünwald


Which of your personal data is used by us?

If you have an inquiry, request an offer or conclude a contract with us, we process personal data. In addition, we process your personal data, among other things, to fulfill legal obligations, to exercise a legitimate interest or on the basis of a consent given by you.

Depending on the legal situation, the following categories of personal data are involved:

  • First name, last name
  • Address
  • Communication data (telephone, e-mail, fax, IP addresses, cookies, browser type and version, operating system used)
  • date of birth
  • citizenship
  • gender
  • contract master data
  • Personal Qualifications/Certifications
  • Information on professional fields of activity


For what purpose is your data stored?

We process your personal data in compliance with the General Data Protection Regulation (GDPR) and the Federal Data Protection Act as well as all other applicable laws.

Personal data will be collected when you

  • use the website 
  • Submit support requests 
  • request information, documents, offers or conclude a contract with us
  • send us an E-Mail
  • Registering and Activating XPhone Software Licenses
  • apply for a job at C4B 

If you have given us your voluntary consent to the collection, processing or transfer of certain personal data, this consent is the legal basis for the processing of these data. In the following cases we process your personal data on the basis of a consent given by you:

  • Registration as C4B Partner
  • Requesting Partner Portal Access
  • Sending of the newsletter
  • Browser push notifications
  • Registration and participation in events, trainings, webinars or online demonstrations
  • Participation in lotteries

In certain cases, we collect and/or process personal data to protect a legitimate interest of us or third parties. 
This is in particular the case with:

  • Direct advertising or market research
  • Measures for IT security and IT operations
  • for your consultation and information


To whom will your data be passed on?

In order to fulfil our contractual and legal obligations, your personal data will be disclosed to various public or internal as well as external bodies.

internal company

  • C4B Com For Business AG

External service providers

We also cooperate with selected external service providers in order to fulfil our contractual and legal obligations, in particular with contract processors pursuant to Art. 28 DSGVO. For instance:

  • IT service providers (e.g. hosting service providers)
  • Service provider for marketing and sales (call center)
  • Print service provider (Lettershop)
  • chartered accountant

Public authorities

  • fiscal authorities
  • customs
  • social insurance carriers

If you have any questions about the individual recipients, please contact our data protection officer at the abovementioned address or by e-mail privacy@c4b.de. 


How long is your data stored?

We store your personal data as long as it is necessary for the fulfilment of our legal and contractual obligations or for the protection of a legitimate interest of us or third parties. The personal data will be deleted immediately, unless their further processing is required e.g. because of commercial or tax retention periods.

What rights do you have in connection with the processing of your personal data?

 
 

Information

You have the right to be informed about which personal data are collected and processed, for what purpose they are used, how long they are stored and to whom the data are passed on.

Notification

You have the right at any time to request information about what personal data and for what purpose we have stored them, how long we have stored them, where we have collected them and whether we have disclosed or will disclose them to third parties.

Correction

You have the right to correct personal data at any time if they are incomplete or incorrect.

Deletion

You have the right to have your personal data deleted immediately if it is no longer necessary for the purposes for which it was collected or otherwise processed.

Objection

You have the right at any time to revoke your consent to the processing of your personal data for advertising purposes.

Complaint

You have the option of complaining to the competent supervisory authority about data protection legal facts.

Der Bayerische Landesbeauftragte für den Datenschutz

Postfach 221219
80502 München

Phone: 089/212672-0
Fax: 089/212672-50
E-Mail: poststelle@datenschutz-bayern.de
http://www.datenschutz-bayern.de


 
 

How do we protect your data?

C4B Com For Business AG uses technical and organisational security measures in order to protect the data provided to C4B Com For Business AG against accidental or intentional manipulation, loss, destruction or access by unauthorised persons. Our security measures are continuously improved in line with technological developments.


Modification of this information

Should the purpose or method of processing your personal data change significantly, we will update this information and inform you of the changes in good time.


Status: May 2019



 
 

Use of the Website

Anonymous data collection on this website

In general, you may visit our website without revealing any personally identifiable information about yourself.
C4B Com For Business AG collects information that your browser sends to us and automatically stores it in its server log files. This includes e.g.:

  • Browser type/version
  • The operating system used
  • Referrer URL (the previously visited page)
  • Host name of the accessing computer (IP address)
  • Time of the server request

C4B Com For Business AG can not associate this information with specific persons. This information is not merged with information from other sources. We reserve the right to review this information at a later date if concrete indications of unlawful use should become known to us.

Cookies

The web pages use so-called cookies in several places. They are designed to make our service more user-friendly, effective and safer. Cookies are small text files that are stored on your computer and saved by your browser. Cookies do not harm your computer and do not contain viruses.

Most of the cookies we use are so-called "session cookies". They are automatically deleted after your visit.

Other cookies remain on your device until you delete them. These cookies allow us to recognise your browser on your next visit.

You can set your browser to inform you about the setting of cookies and to allow cookies only in individual cases, to exclude the acceptance of cookies for specific cases or in general, and to activate the automatic deletion of cookies when the browser is closed. The functionality of this website may be restricted if cookies are deactivated.

Newsletter

If you would like to receive the newsletter offered on the website, we require from you an email address and information which will allow us to verify that you are the owner of the email address submitted and agree to receive the newsletter. Additional information is not collected. We use this data exclusively for sending the requested information and do not pass it on to third parties.

You may revoke your consent to the storage of the data, the email address and its use for sending the newsletter at any time, for example via the "Unsubscribe" link in the newsletter.


Web analytics (Google Analytics)

This website uses Google Analytics, a web analytics service provided by Google Inc. ("Google"). The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Irland.

Google Analytics uses so-called "cookies", text files which are stored on your computer and which allow an analysis of your use of the website. The information generated by the cookie about your use of this website is generally transferred to a Google server in the USA and stored there.

On behalf of the operator of this website, Google will use this information to evaluate your use of the website, compile reports on website activity and provide other services related to website and internet use to the website operator.

For more information about how Google Analytics uses user data, please visit Google's privacy policy: https://support.google.com/analytics/answer/6004245?hl=de.


Browser Plug-In

You can prevent cookies from being saved by setting your browser software accordingly. We would point out, however, that in this case you may not be able fully utilise all the functions of this website. You can also prevent Google from collecting and processing the data generated by the cookie about your use of the website (including your IP address) by downloading and installing the browser plugin available at the following link: http://tools.google.com/dlpage/gaoptout?hl=de.


Objection to data collection

You can prevent the collection of your data by Google Analytics by clicking on the following link. It will set an opt-out cookie that prevents the collection of your data on future visits to this website. The opt-out works only in this browser and only for this domain. If you delete your cookies in this browser, you must click this link again.


Order processing

We have entered into an agreement with Google for order processing and are fully implementing the strict requirements of the German data protection authorities when using Google Analytics.


IP anonymisation

We use the "Enable IP anonymisation" function on this website. As a result, however, within Member States of the European Union or in other States Parties to the Agreement on the European Economic Area, your IP address is first truncated by Google. Only in exceptional cases will the full IP address be transferred to a Google server in the US and truncated there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, compile reports on website activity and provide other services related to website and internet use to the website operator. The IP address provided by your browser in connection with Google Analytics will not be merged with other Google data.


Social Networks

Xing

C4B Com For Business AG uses functions of the XING network. The provider is XING AG, Dammtorstrasse 29-32, 20354 Hamburg, Germany. Each time you visit one of our pages that contains Xing functions, you will be connected to Xing servers. To the best of our knowledge, personally identifiable information is not stored when this happens. In particular, no IP addresses are stored or usage behaviour evaluated.

For more information on privacy and the Xing Share button, please visit Xing's privacy policy at https://www.xing.com/app/share?op=data_protection.


LinkedIn

C4B Com For Business AG uses functions of the LinkedIn network. The provider is LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043, USA. Each time you visit one of our pages that contains LinkedIn functions, you will be connected to LinkedIn servers. LinkedIn is informed that you have visited our website with your IP address. If you click the LinkedIn "Recommend" button while logged in to your LinkedIn account, this allows LinkedIn to associate your visit to our website with you and your user account. We would like to point out that we as the provider of the pages have no knowledge of the content of the data transferred or of its use by LinkedIn.

For more information, please visit LinkedIn's privacy policy at: https://www.linkedin.com/legal/privacy-policy.


Facebook

Plugins from the social network Facebook, provider Facebook Inc., 1 Hacker Way, Menlo Park, California 94025, USA, are integrated on our pages. You can recognise the Facebook plugins by the Facebook logo or the "Like" button on our site. An overview of the Facebook plugins can be found here: http://developers.facebook.com/docs/plugins/.

When you visit our pages, the plugin creates a direct connection between your browser and the Facebook server. This informs Facebook that you have visited our site with your IP address. If you click the Facebook "Like" button while logged in to your Facebook account you can link the content of our pages to your Facebook profile. This allows Facebook to associate the visit to our site with your user account. We would like to point out that we as the provider of the pages do not obtain any knowledge of the content of the data transferred or of its use by Facebook. For more information, see Facebook's privacy policy at http://de-de.facebook.com/policy.php.

If you do not want Facebook to associate the visit of our pages with your Facebook user account, please log out of your Facebook user account.


YouTube

C4B Com For Business AG uses plugins from Google's YouTube site. The operator of the site is YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. If you visit one of our pages with a YouTube plugin you will be connected to YouTube's servers. The YouTube server will be told which of our pages you have visited.

If you are logged in to your YouTube account you allow YouTube to map your surfing behaviour directly to your personal profile. You can prevent this by logging out of your YouTube account.

For more information about the use of user data, see the YouTube privacy policy at https://www.google.de/intl/de/policies/privacy.

 

Browser Push-Notifications

You can register to receive our push notifications. To send our push notifications, we use the "CleverPush" service, which is operated by CleverPush UG (haftungsbeschränkt), Tondernstr. 1, 22049 Hamburg ("CleverPush").

You will receive regular information about product and company news and promotions via our push notifications.

To register, you must confirm your browser's request to receive notifications. This process is documented and stored by CleverPush. This includes storing the login time and your browser ID or device ID. The collection of this data is necessary so that we can trace the processes in the event of misuse and therefore serves our legal protection.

In order to display the push notifications to you, CleverPush collects and processes your browser ID on our behalf and, in the case of mobile access, your device ID.

By subscribing to our push notifications, you agree to receive them. 

CleverPush also statistically evaluates our push notifications. CleverPush can thus see if and when our push notifications were displayed and clicked by you.

You can revoke your consent to the storage and use of your personal data to receive our push notifications and the statistical survey described above at any time with effect for the future. For the purpose of withdrawing your consent, you may change the setting in your browser for receiving push notifications. If you use our push notifications on a desktop PC with the Windows operating system, you can also cancel our push notifications by right-clicking on the respective push notification in the settings that appear there.

Your data will be deleted as soon as they are no longer required for the purpose of their collection. Your data will therefore be stored as long as the subscription to our push notifications is active.

The process of discharging is explained in detail under the following link: https://cleverpush.com/faq.


 
 

Software registration and activation

The activation of our software products requires a registration in our licensing system. When registering, a license owner must be named for the purchased licenses. Only this license owner is entitled to request replacement license codes in the event of loss of the license code file or hardware migration. Name, company, postal address and e-mail address as well as an identification of the computer hardware used are stored. In any case, a valid e-mail address must be provided for the delivery of the license code data. 

C4B Com For Business AG collects, processes and uses your data for the execution and handling of the contractual relationship with you and for your information about new software versions, updates and upgrades.

In order to integrate mobile devices into your company infrastructure, it is necessary to establish a connection to a server hosted centrally by C4B. For this purpose, non-personal data is collected and stored. The identification data of the mobile device shall be stored solely for the purpose of establishing the identity of the mobile device during the commissioning phase and shall not be used for any other purpose.

Your data will be deleted as soon as they are no longer required for the purpose of their collection. Your data will therefore be stored as long as the corresponding customer system to which you are assigned is active.


 
 

Service Tickets

C4B collects, saves and, if necessary, passes on personal data in connection with the processing of service enquiries and support tickets insofar as this is necessary for processing. The collection, saving and passing on is done by consent. Failure to provide this data may result in the inability to provide support services. Further processing will only take place if you have given your consent or if there is legal permission. 

As far as we do not process your contact data for operational purposes, we store the data collected for the handling of support tickets until the expiry of the period of 5 years.
After expiry of this period, the collected data will be deleted or blocked if deletion is not possible. 

   

 
 

E-Mail

In the context of the use of e-mail for internal and external communication, C4B collects, stores and, if necessary, passes on personal data insofar as this is necessary

  • for fulfillment of a contract
  • for pre-contractual measures on request
  • to fulfil a legal obligation

Failure to provide this data may result in contracts not being fulfilled, pre-contractual measures not being carried out and/or legal obligations not being fulfilled. Further processing will only take place if you have given your consent or if legal permission has been obtained.

If we do not process your contact data for operational purposes, we will store the data for a period of 10 years. After this period has expired, the collected data will be deleted or blocked if deletion is not possible.

 
 

Information for applicants

Within the scope of application processes, C4B collects, saves and, if necessary, passes on personal data. This data is required for the purpose of recruiting and fulfilling employment relationships. Failure to provide this data may result in the applicant not being able to be recruited or operational procedures being disrupted and stalled.

Further processing will only take place if you have given your consent or if there is legal permission. To some extent, we use external service providers based in the European Economic Area to process your data. These service providers have been carefully selected by us, commissioned in writing and are bound by our instructions. They are checked by us on a regular basis. The service providers will not pass this data on to third parties, but will delete it after fulfilment of the contract and conclusion of statutory storage periods, unless you have consented to storage going beyond this.

If we do not process your contact data for operational purposes, we store the data collected for our applicant management software until the expiry of the 3-year period. 
After expiry of this period, the data collected for our applicant management software will be deleted or blocked if deletion is not possible.    


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