Hotline management for customer centre and control centre.


Energy and Water Supplier of Rheinhessen


The company offers its employees great flexibility at work. Hybrid work is widespread: many employees work from home as well as in the office.

Several features of XPhone Connect are decisive for the feasibility – such as softphone or the hotline management TeamDesk, which can also be used to manage the hotline at different locations.

XPhone does not only offer more flexibility to work from home. Its functions also offer advantages for the office: they enable a quick change of location and desk sharing within.


We use XPhone's hotline management for the control centre as well as for the customer centre. This is exactly the right application for us and was one of the reasons why we chose XPhone. As a local energy supplier, a large call centre solution would be oversized.

Walter Kirsch ǀ Rheinhessische Energie- und Wasserversorgungs-GmbH

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