Products such as financial planning and securities that require much in the way of consultation require personal meetings with potential clients. This means that any information must be available quickly across all systems and departments in order to provide the optimum support.
That XPhone solutions provide valuable support here is confirmed by the example of the Basellandschaftliche Kantonalbank (BLKB), which uses high-performance telephony and presence functions to ensure smooth communications processes both internally and externally.
More than 700 members of staff in 18 locations have been given UC functions
in order to expedite phone calls and reduce the response times for customer
"If you can see who is calling, it gives you a lead that enables you to be well prepared for the ensuing conversation."
Speedy searches through contacts or internal staff directories and dialling numbers from a PC are a tremendous help in daily office life.The software rollout also ran smoothly, as did the integration in Outlook."
Thomas Bohny, Service Manager Networks