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VW Autohaus Chemnitz: More transparency & increased availability
"We were able to greatly improve our customer service with XPhone."
The project
A car dealership relies heavily on perfect services for its survival, and staff are required always to be available. Numerous customer enquiries, both on-site and by phone, mean that an efficient telephone system and intelligent software are essential.
Volkswagen
Chemnitz GmbH is tightening its working processes with presence management and
call logging. Thanks to the perfect integration of Outlook and XPhone, every
call is processed so that there is never any reason for anyone to complain.
"Our aim is for every customer to receive a return phone call, which means that complaints are ruled out from the outset. This we are available to achieve, with excellence, with XPhone."
Hendrik Gerster, IT Administrator at
Volkswagen
Automobile Chemnitz
Products used
- XPhone Unified Communications
- XPhone Virtual Directory
- Avaya IP Office 500 V 2.0