Auto Attendant The end of the busy tone

Automated transfer of your callers

Who wants to be greeted with a busy tone? XPhone Connect's auto attendant system answers calls
and greets your customers with customised, studio-quality greetings.
And: it transfers callers to the right place. So no call goes unanswered.

Always the perfect greeting

No matter what a customer or business partner contacts you about, there is one thing he never wants to hear: a busy signal. With the XPhone Connect Auto Attendant you ensure your customers are always looked after in the best possible way.

The automated switchboard system answers calls and greets your callers with professional greetings in studio quality. Which greeting is played can be controlled either by the time or the date. Set the greetings to your business hours and make sure regional public holidays or company holiday periods are taken into account.

The Auto Attendant also recognises your caller's phone number: so you can play greetings in the appropriate language according to the country code or e.g. forward a caller from France directly to the responsible person in your business.

Automatically to the right place

Thanks to multi-level voice menus and interaction options, your callers can connect themselves. The automatic call pick-up & transfer not only permanently relieves your switchboard. An intelligently structured call transfer system gets your caller quickly and easily to where they want to go, thus also increasing customer satisfaction.

The intuitive web interface of the XPhone Connect Server allows you to easily and flexibly create your greetings: you can either combine the existing greeting modules, upload your own greetings or record them by phone.

XPhone Connect Auto Attendant: Automatic Call Routing

All functions at a glance

Date & time-controlled greetings
Phone number-controlled greetings (e.g. by country code)
Greetings before answering
Greetings during office hours
Multi-level voice menus & interaction with the caller
professional greeting modules already included in delivery
DTMF detection
Upload or download greetings (WAV)
Record greetings by phone
Forward messages by email
Scalable (up to 20 XPhone Connect Auto Attendants can receive calls at once)
Can be used as a stand-alone solution or in conjunction with other XPhone Connect modules
Web interface for central administration

Your added value

No busy signal: instead of being stuck on hold, your customers are always welcomed immediately and without waiting.
Professional service: greeting modules in studio quality are directly included in delivery. Using the modules you can flexibly create greetings for situations of all kinds.
Save time: the automatic call transfer service means lasting relief for your telephone hotline.
Optimum support for international contacts: phone number-controlled greetings mean international customers can be greeted directly in their own language. Alternatively they can be connected directly to the responsible contact person in your business.
Customised & multi-level greetings: set up your greetings and the interaction with your callers to suit your requirements – whether regional public holidays, tailoring to your business hours or automatically forwarding VIP customers.