With TeamDesk you want to optimise your availability. Analytics helps you do this.
Because only if you know exactly where and when bottlenecks occur and how many calls are missed, can you plan your staff deployment optimally.
As an integral part of TeamDesk, Analytics provides you with all the data you need for this. Clearly structured, well thought out and last but not least: GDPR compliant.
Availability by phone is a topic that is often discussed emotionally. Thanks to TeamDesk's Analytics feature, you'll never have to rely on your gut feeling again. Not to mention listening to the gut instincts of others. With Analytics you always have all the data at hand.
In the intuitive web interface you can see at a glance how many calls reach your department every day. How long the callers wait. How many calls are missed and on which days & at which time the loss rate is highest.
With just a few clicks, you can filter the calls for internal/external as well as direct calls & hotline calls. Time periods can be compared flexibly. Use comparative data to plan how many of your team need to be available on a bridge day. And deploy your resources in such a way that caller peaks are absorbed without jeopardising your service level.
With the combination of TeamDesk & Analytics, you can effectively and purposefully optimise your availability. And to be there for your customers more than ever!
High data density with best overview: To use the intuitive web interface of Analytics, you need neither training nor a manual.
Data analysis and data protection go hand in hand in Analytics. All functions were developed on the basis of the current guidelines of the GDPR.