Maximum overview = highest availability

Important customers and business partners are not keen to be “parked” on hold. A constant busy signal can therefore cost you a lot. The simplest way to increase availability long term is a targeted analysis of phone data. With XPhone Connect Analytics you can see load peaks, loss rates and waiting times in clearly structured dashboards - and can optimally plan how your employees are deployed.

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Analytics: Das Business Intelligence-Modul von XPhone Connect

How many calls are missed every day in your department? And on what weekdays or at what time is the loss rate particularly high?

With XPhone Connect Analytics, all phone data is presented in clearly structured dashboards. In near-live view you can see how many calls have been made, how quickly calls are answered and how load peaks are distributed.

With a click you can filter internal and external calls. Periods can be flexibly set and compared. Use e.g. comparative data from the previous year to plan how many Support staff are needed on a bridging day. And optimise resources to ensure load peaks are successfully managed. 

Compile exactly the data you need: quickly, flexibly and easily. Thanks to the intuitive web interface, you need neither an introduction nor a user manual.

Data protection is always assured: you decide whether the data are displayed grouped by teams or broken down by employees (anonymised or by name).

Functions at a glance

  • Successful/unsuccessful/missed calls
  • Service level
  • Average call duration
  • Average waiting time
  • Filter "external/internal calls"
  • Filter "Period"
  • Freely definable comparison periods
  • Near-live view
  • Monitoring groups can be set up across locations, teams and PBXs
  • Intuitive web front end
  • Excel export with pivot function
  • Intuitive web front end: the level of detail of the data can be adjusted according to the company's internal requirements (display as a group, employees anonymised or listed with names)
  • Set up a data protection officer or Analytics administrator in the admin
  • Simple & inexpensive licensing
  • Can be used as a stand-alone solution or in conjunction with other XPhone Connect modules
 
 
 
 
 
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