XPhone Connect System Requirements

The recommendations given here are based on average usage values. As system complexity increases, so do the system requirements.
Your ICT partner will be happy to advise you on the specific requirements for different systems or scenarios. C4B partners can find all information in the partner portal (XPhone Connect Sales Whitepaper).

 
 

Important Notes

The system requirements for the use of XPhone Connect depend on various factors: 

  • Operating mode (e.g. UC server, directory service & fax server or directory service only)
  • Frequency of use of the various UC services
  • Number of users
  • Number of IP channels
  • Number of connected databases & contacts


Below you will find recommendations based on average usage values.

As system complexity increases, so do the system requirements. Your ICT partner will be happy to advise you on the detailed system requirements for different systems or scenarios, e.g.:

  • Use of an SQL Standard/Enterprise Server (on the same or another machine)
  • Use of different databases and the number of their contacts
  • Effect on multiple PBX nodes, dialling parameters
  • Maximum number of simultaneous conference call participants
  • Use as a directory service with fax
  • Use as a directory service without fax/voicemail
  • DMZ: provision of Mobile/Analytics websites

C4B partners can find the detailed system requirements in the partner portal ("XPhone Connect Sales Whitepaper").

Expansion stages

XPhone Connect as

Maximum number of XPhone users

UC server with Win 10 (SMB deployment)

20

UC server incl. CTI, presence & UM services

5.000

Directory Service with fax

10.000*

Directory Service without fax / voicemail

16.000


* The number of database entries and database types as well as the number of faxes per hour are decisive for the maximum expansion stage of the server.
Fax release over 5,000 users when using client-side rendering.

Server: Software

Operating system

  • Microsoft Windows Server 2016 
  • Microsoft Windows 10 Pro/Enterprise 64 bit (release for CTI/UM usage, maximum 20 users)
  • Microsoft Windows Server 2012 / 2012 R2 (SP1)
  • Microsoft Windows Server 2008 R2 (SP1)
  • Current service packs are required.
  • The XPhone Connect Server must not be installed on a terminal server.

Restrictions

  • Microsoft Windows 10 Pro/Enterprise 64 bit: no release for XCC Call Control services (conference call, Follow-Me & AnyDevice) and XPhone Connect Mobile
  • Windows Server 2008 R2: the Team Panel as a shared terminal server application (e.g. Citrix XenApp) is not supported.
  • The "Desktop Experience" feature is only available from Microsoft Windows Server 2012 R2 onwards. This feature allows the compression of voicemails in MP3 for playback via XPhone Connect Mobile.

Software

  • Microsoft .NET Framework 4.5.2
  • Microsoft .NET Framework 3.5 SP1
  • Microsoft Messaging API and Collaboration Data Objects (MAPI) 1.2.1
  • Windows Installer 4.5
  • Windows Powershell 1.0

 

SQL Server

  • SQL 2016: Express 
  • SQL 2016: Standard / Enterprise Server 
  • SQL 2014 Express
  • SQL 2014 Standard / Enterprise Server
  • SQL 2012 Express
  • SQL 2012 Standard / Enterprise Server

 

Webfrontend

(Administration)

  • Internet Explorer 11 / 10
  • Firefox 48
  • Chrome 52
  • Edge 25

C4B tests all browser versions available at product release. Using the mentioned versions provides the best performance. With older versions technical limitations may occur.

Virtualisation

  • VMware ESX / ESXi Server / vSphere Server
  • Microsoft Hyper-V
  • Citrix Xen Server

When connecting UM services in virtual environments, sufficient system capacities for the XPhone Connect IP channels (XCAPI interface) must be available at all times. A dedicated processor core is necessary. For more information, see the technical documentation for XCAPI.

In a virtual environment, the virtualised computer must also use the hardware timer of the host system, since purely virtualised timers are usually not precise enough for voice transmissions.

For detailed information regarding hardware/virtual timers, please refer to the documentation provided by the virtualisation provider.




Interfaces


 

CTI services

For CTI services a compatible PBX system with enabled CSTA/TAPI interface is required.

The TAPI driver must be able to monitor all lines of the PBX system.

IP channels (SIP/H.323)

TE-Systems XCAPI


ISDN channels

An ISDN connection requires a project-specific release and is possible for the following products:

  • Dialogic DIVA BRI-2 / 4 BRI-8 / PR I / E1-3
  • Funkwerk RT Router


Sending text messages

  • Certain web providers via HTTP (e.g. Mesmo)
  • UCP 60 via TCP-IP (Swisscom)
    no support for long text messages


E mail server

  • Microsoft Exchange Server 2016, 2013 or 2010
    (Mixed operation on request, fee-based evaluation required)
  • Other e-mail servers with IMAP / SMTP support

 

LDAP
(PBX or device)

LDAP V2/V3

The features of the contact data integration depend on the particular LDAP-capable PBX/device and the UC clients being used.


 
 
 

Server: Hardware

Users1

Memory RAM (GB)2

Hard disk drive capacity (GB)3

CPU cores4

<20

4 GB

8 GB

2 (e.g. Intel i5)

<100

5 GB

11 GB

2 (e.g. Intel i5)

<250

5 GB

17 GB

2 (e.g. Intel I5 bis I7)

<500

6 GB

27 GB

2 (e.g. Intel Xeon E3)

<1.000

8 GB

52 GB

3 (e.g. Intel Xeon E5)

<2.000

14 GB

102 GB

4 (e.g. Intel Xeon E5)

<3.000

20 GB

200 GB

5 (e.g. Intel Xeon E5)

<4.000

27 GB

200 GB

6 (e.g. Intel Xeon E5)

<5.000

35 GB

250 GB

8 (e.g. Intel Xeon E5)


 
 

The following requirements are assumed for the above recommendations:

  • Simultaneously used XPhone UC services: analytics, CTI, presence, screen sharing, journal, chat, directory & UM (fax, voicemail, text message, Auto Attendant) with IP channels
  • XPhone Connect Server and SQL Server on one machine
  • Average usage behaviour (chat, telephony, mobile, Team Panel)
  • Connection to a telephone syste
  • Use of the included Microsoft SQL Express Server
  • Directory connection from an ODBC data source

For other application scenarios and quantity considerations, the system requirements may differ. Please contact your ICT partner for the following application scenarios. C4B partners can find the separate system requirements in the partner portal ("Sales Whitepaper").

Separate system requirements apply to the following application scenarios:

  • XPhone Connect and SQL Server on different machines
  • For more than 500 users, use of an SQL Server (Standard/Enterprise Edition) is required. This is usually installed on the same machine as XPhone Connect and provides the best possible performance. The use of XPhone Connect and SQL Server (Standard/Enterprise Edition) on different machines is also supported. This allows the use of an existing SQL Server.
  • Increased system requirements when using the Call Controller (XCC) with AnyDevice and/or Conferencing: The system requirements depend on the number of users who use these services as well as on the expected call volume.
  • Increased system requirements for additional UM IP channels (fax, voicemail, Auto Attendant) and PBX nodes
  • Use as a directory service with fax
  • Use as a directory service without fax/voicemail
  • DMZ: provision of Mobile/Analytics websites

1 From 500 users, the use of an SQL Standard/Enterprise Edition Server is required.
2 Memory for the entire system. XPhone as the only server application besides Microsoft SQL Express.
3 Free disk space for XPhone Connect. If the internal message memory (fax/voicemail) is used intensively, the capacity may need to be increased.
4 A core in the sense of the system requirements corresponds to the efficiency of a modern server CPU. In virtualised environments it must be ensured that the performance is available to the guest operating system at all times (dedicated core).

Client

Operating system

  • Windows 10 Pro (32/64 Bit)
  • Windows 10 Enterprise (32/64 Bit)
  • Windows 8.1 Pro (32/64 Bit)
  • Windows 8.1 Enterprise (32/64 Bit)
  • Windows 8 Pro (32/64 Bit)
  • Windows 8 Enterprise (32/64 Bit)
  • Windows 7 Professional (32/64 Bit)
  • Current service packs are required.
  • The use of XPhone Connect 6 clients on XPhone Unified Communications or XPhone Connect 5 servers is not supported.

Terminal-Server

  • Windows Terminal Server 2016 
  • Windows Terminal Server 2012 R2 (64 bit)
  • Windows Terminal Server 2012 (64 bit)
  • Windows Terminal Server 2008 R2 (SP1) (64 bit) - with restrictions
  • Citrix Terminal Server
  • The Team Panel as a shared terminal server application (e.g. Citrix XenApp) is NOT supported.
  • The memory required depends greatly on the individual configuration (e.g. call load, connected databases, user behaviour). From the second user onwards, only a fraction of the memory demands of the first user are required.
  • Full XPhone Connect-Outlook integration is only guaranteed if both the XPhone Connect Client (including Outlook plug-in) and Outlook are installed on the terminal server.

The following restrictions apply when Outlook is running in a different environment than the XPhone Connect client:

  • The XPhone Connect Outlook plug-in (integration of CTI, UM, conference calls, presence) can not be installed.
  • Private Outlook contact folders must be connected centrally via the XPhone Connect Directory. A client-side connection is not possible.
  • The Outlook contact card can not be accessed from the XPhone Connect Client.

Webfrontend

(Analytics)

  • Internet Explorer 11 / 10
  • Firefox 48
  • Chrome 52
  • Edge 25

C4B tests all browser versions available at product release. Using the mentioned versions provides the best performance. With older versions technical limitations may occur.


Note: Parallel installation of XPhone Unified Communications (V4) and XPhone Connect (V6) clients is not supported by C4B.

 

Mobile

  • Android (Version 6.0, 5.1, 5.0 and 4.4)
  • iOS (Version 10, 9 and 8)
  • Windows Mobile (Version 10 and 8)

Update your mobile apps to get the most out of the latest version of XPhone Connect.

Solutions

Microsoft Exchange / Outlook
IBM Notes
Cisco Jabber
Skype for Business / Lync
SAP
Microsoft Dynamcis
proALPHA

Microsoft Exchange / Microsoft Outlook

  • Microsoft Office 2016 (Outlook) 32/64 Bit
  • Microsoft Office 2013 (Outlook) 32/64 Bit
  • Microsoft Office 2010 (Outlook) 32/64 Bit

Application integration functions across various locations, PBX systems and manufacturers. Support of the Exchange Server is through configuration only. A software / add-in installation on the Exchange Server is not required. CTI, UM and conference functions are provided with an Outlook add-on.

 
 

Hosted Exchange / Microsoft Outlook 365

If the Exchange Server is not on the company network, as with Microsoft Office 365, there are functional limitations and special technical requirements for the XPhone Connect Server due to the lack of MAPI connectivity. For more information, see: Microsoft Outlook

  • IBM Notes 9
  • IBM Notes 8.x

Supported Versions: Jabber Client

  • Cisco Jabber Client Versions 11.8, 11 and 10.6.0 for Windows
  • Cisco Jabber Client Version 11.8 and 10.6.0 for Mac
  • Cisco Jabber Client Version 10.5.2 for iOS (iPhone / iPad)

Supported Versions: IP-Phones

Supported are IP-Phones with the "Cisco IP Phone Services"-Interface e.g.:

  • 79xx Cisco IP Phone Serie
  • 89xx Cisco IP Phone Serie
  • 99xx Cisco IP Phone Serie

Version

Contact data integration

Dashboard support

Skype for Business 2016 for Windows

Funktion vorhanden

In planning

Skype for Business 2015 for Windows

Funktion vorhanden

In planning

Skype for Business for Android 6.0.0.8 1

Funktion nicht vorhanden 1

Funktion nicht vorhanden

Skype for Business for iOS 6.2.0

Funktion vorhanden

Funktion nicht vorhanden

Microsoft Lync 2013 Win Client

Funktion vorhanden

In planning

Microsoft Lync Mobile (Android, iOS) 2

Funktion nicht vorhanden 2

Funktion nicht vorhanden


1 The Skype for Business Mobile Client (Android) displays the presence information under a search result. If, however, the result is from the XPhone Connect Directory, "update running" is permanently displayed. This behaviour has been investigated and is caused by the Skype for Business Mobile Client (Android).

2 The Microsoft Lync Mobile Client 2013 does not allow searches that include umlauts. It is currently unknown whether or when Microsoft will provide new Lync 2013 Mobile Clients with modified search behaviour.

 
  • SAP R3

Microsoft Dynamics CRM

  • Microsoft Dynamics CRM 2016
  • Microsoft Dynamics CRM 2013
  • Microsoft Dynamics CRM 2011

Microsoft Dynamics AX

  • Microsoft Dynamics AX 2012
  • proALPHA V5.3
  • proALPHA V5.2
  • proALPHA V5.1

Release Notes

An overview of all release notes can be found here: XPhone Connect Release Notes

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