Team-Panel Your team at a glance

The XPhone Connect Team-Panel provides you with a maximum overview of the presence and availability of entire teams and departments. You can connect calls, pick up calls or initiate calls, conference calls and chats directly via the Team-Panel. 

Thanks to the flexible search function, the contact being searched is available in seconds even in large companies: if a caller wants e.g. to speak to someone in Sales, simply enter "Sales" in the search field – immediately all colleagues from this department are displayed. 

Whether project team or department: the groups can be created by the users themselves or centrally defined by the administrator. The telephony and switchboard functions are available across locations and without linking the telephone systems in a network. 

All these functions are always at your fingertips: All it takes is a mouse over over a discreet tab, which you can position flexibly on the edge of the screen to open the panel.

• Overview of the presence and telephony status of different teams and departments – depending on size, right up to the whole company
  
• Flexible search function (e.g. by last name, first name, department)
  
• Initiate calls, conference calls & chats 
  
• Pick up calls 
  
• Connect callers, go into consultation or set up conference calls
  
• Activate "Info when available". 
• Create a new reminder 
• Sorting by surname, first name, phone number, department, position, city or company
  
• Groups can be set up locally by the user or centrally by the admin.
  
• Set up of cross-location & cross PBX groups: the Team-Panel can also be used if several PBXs from different manufacturers that are not linked together in a network are in use.
• Each user can individually define which colleagues can e.g. view telephony status information & pick up calls.
  
• Ideal tool for switchboard workers, secretaries or team assistants

An important customer  calls. To answer his question you need a colleague from Marketing. With the Team-Panel you can see who is available by phone – and can either put the caller through directly, set up a conference call or go into consultation. 

There are no limits to your overview: you can map different departments, locations or teams via different tabs. The information on the telephony status and presence are summarised in a clear overview: all it takes is a single glance to find an available contact.

The Team-Panel provides a range of information and functions. The display of the telephony status & the team alert, for example, or the possibility of adjusting the presence status of colleagues or picking up incoming calls. You determine which of your colleagues can see this information and e.g. who has the right to pick up your calls. 

The status you assign to your colleagues (e.g. assistant, team colleague or employee) allows you to control exactly who has access to which information and functions. You can easily adjust the status in the Team-Panel as well as in the Client.