Presence Management Targeted communication
Reliably reach internal and external contacts
With the
fully automated presence management you can always see when colleagues are
available.
XPhone automatically syncs with your Outlook or Notes calendar and,
if required, tells you as soon as your desired contact person is available
again.
Presence management also recognises whether you or your colleagues are in a Microsoft Teams, Webex or Zoom call and sets up a corresponding call forwarding.
Your contact list
Presence & availability always in view
Want to connect an important customer? Or do you need a quick response from the sales team? With XPhone Connect's clearly structured presence management you can see at a glance which of your colleagues are available, who is in a meeting, who is on the phone or has enabled call forwarding.
Automatic syncing with your calendar means your status is always up-to-date. Forwarding to a colleague or to the mailbox is also set without your intervention according to your presence status. Of course you can also adjust your status manually – even on the go via Mobile App from your smartphone.
You'll see: Reliable presence information facilitates cooperation enormously. And this does not only apply to your own colleagues... Thanks to Federation you can also exchange your presence status with external contacts. You can see directly whether your business partner is currently available. And you'll never waste time making blind calls again.
Presence sync with Microsoft Teams
In many companies, multiple communication solutions are in use. It is therefore all the more important that these solutions get along well with each other.
If an employee uses both XPhone and Microsoft Teams, XPhone Connect presence syncing ensures that both clients know exactly when the other is being used for phoning. The effect: when you are in a Teams meeting, no XPhone call will disturb you. And vice versa.
Presence status for Zoom, Webex & Co.
Never be disturbed in a meeting again thanks to "MicSync"
The better a presence system is integrated, the more useful it is for your company. That's why XPhone not only has a solution for Microsoft Teams, but also for Zoom, Slack, Webex & Co.
The basis for this is the so-called ‘MicSync’: XPhone checks whether a communication solution is accessing a user's microphone.
If this is the case, the XPhone Client not only displays the appropriate presence status, such as ‘On the phone (Zoom)’, but also automatically sets up call forwarding.
Outlook & Notes
Automatic calendar syncing
The key success factor for a functioning and company-wide presence system is: simplicity. Thanks to automatic syncing with your Outlook or Notes calendar the presence status of you and your colleagues is always up-to-date.
The presence status is displayed not only in the XPhone Client but also in connected applications such as Microsoft Outlook, HCL Notes, CRM or SharePoint.
With a click
Manually control the presence status
You can of course control your presence status completely automatically. XPhone Connect syncs directly with your calendar and knows when you are in a meeting or on holiday.
But not every appointment is in the calendar. You sit down spontaneously for a meeting? With a click you have adjusted your status – and, at the same time, set your call forwarding. In addition, you can leave your colleagues a note and e.g. indicate that important customers can be put through.
Always in the picture – even on the go
Flexibly adjust presence status via the app
Your flight is delayed and after a meeting with a customer you'll be back in the office later than planned? With the XPhone Connect Mobile App you can easily adjust your presence status on the go. Then your colleagues will know directly when they can expect you back.
At the same time you can set up or change call forwarding. This ensures that, during your absence, all calls are forwarded to a colleague, your voicemail or directly to your mobile phone.
Of course, at the same time you have the status of your colleagues in view via the app – and know who is available for you if needed.
Info when available
Do you have an urgent question for a colleague who is on the phone? Then simply use the function "Info when available".
Once activated, you will be automatically informed via pop-up as soon as your colleague is available again. And you can start the call directly from the pop-up with just one click.
Maximum overview
Via the Team-Panel you have the
availability of entire departments in view, right up to the whole company.
Presence and telephony status are presented together in a clear overview and
you can directly recognise which of your colleagues is available to you.
Better availability
Set up call forwarding for colleagues
Your colleague's meeting is taking longer than planned? Someone from your team has called in sick? No problem. You can both adjust the presence status for your colleague as well as set up new call fowarding.
The only prerequisite: the relevant employee has assigned you the permissions in advance. Both – the adjustment of the status and the assignment of permissions – are done in seconds.
Automatic call forwarding
No call goes unanswered
Your presence status is not only an important piece of information for your colleagues. At the same time it controls your call forwarding – ensuring your calls never go unanswered.
The presence system can, for example, be configured such that different call forwarding arrangements are set up depending on the situation. Thus e.g. during a meeting your voicemail is automatically activated. But as soon as you are on holiday or out of the office, external calls are forwarded to the team hotline.
Depending on the configuration of the XPhone Server you can set up your profile templates directly in the XPhone Client and manage your call forwarding flexibly and easily.
Telephony
Mobile App
Softphone
Meetings
Screen-Sharing
Chat
Contacts
Dashboard
Presence
Team-Panel
TeamDesk
Analytics