CTI- and UC-Software for SAP

 
 

SAP is more than an application: in many companies, the ERP software represents the heartpiece of the IT landscape. Making maximum integration of SAP all the more important.

Computer Telephony Integration (CTI) enables you to link SAP with all communication channels – whether phone, fax or e-mail. With XPhone, all relevant SAP data on the caller, e.g. supply data or partner status, can be shown directly for each call. And SAP screens can be started automatically and caller data transferred to SAP applications. 

Your benefit: Your processes are streamlined over the long term.

Zur SAP-Webseite

The integration is available for the following XPhone solutions:

Depending on the deployed XPhone-solution and the IT infrastructure the range of functions varies.

 
 
 
Service features
Supported versions

Our services

  • automatic identification of all SAP contacts
    (taking consideration of access authorisations)
  • automatic caller ID
  • making phone calls from SAP (hot key & SAPphone)
  • Sending and receiving faxes directly from SAP
  • Calls: All relevant SAP data is displayed.
  • Calls: Predefined SAP applications are started.
  • Automatic transfer of caller data – both into SAP applications and into various documents (order confirmations, letters etc.)
  • mobile access to all contact data
 
 

More value for you

  • no complex searches for data sets
  • no mistyping phone numbers and addresses
  • requisite applications are opened automatically
  • Data is transferred automatically
XPhone Connect Dashboard
 
  • SAP R3

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