CTI- and UC-Software for Microsoft Outlook

 
 

Turn Outlook into your communication centre: XPhone extends Outlook to include efficient Computer Telephony tools and comprehensive presence management – regardless of whether you use Office based on a local Exchange server or work with Office 365.

The Outlook plug-in allows you to schedule phone conferences with one click and manage them easily through your calendar. Presence status synchronises with the Outlook calender: As soon as an appointment is recorded in the calender, the employee's status automatically changes to "Unavailable" at the corresponding time.

CTI-Software for Microsoft Outlook and Office
 
 
 
Features 
Supported versions
Notes on Outlook 365 & Hosted Exchange
 
 
  • Schedule phone conferences in Outlook with a single click and manage the conferences conveniently via the calendar. Selected participants can be assigned as moderators directly when the conference is created.
  • Quick overview: The presence statuses of colleagues are displayed directly in Outlook.
  • The Outlook calendar automatically controls Presence Status1Voicemail & Call Forwarding
  • All communication channels are available directly at the contact: Phone calls & chats can be started with one click from Outlook.
  • Fax reception & delivery (including fax editor with stamp, comment and marking function)
  • E-mail notification in the absence of a call
  • Play new voicemails directly in your inbox
  • An AppLink Dashboard with adaptive sample actions (contact mask, appointment, task, e-mail) is already included in the delivery of XPhone Connect.
  • Mobile access to all Outlook contacts2
 
 
 

1 Calender synchronisation is server side on the local Exchange server. In Outlook 365 & Hosted Exchange, client-side calender synchronisation is in charge of changing presence status and call forwarding (see notes on Outlook 365 & Hosted Exchange).

2 Outlook 365 & Hosted Exchange: No direct access to personal contacts with the XPhone client (see notes on Outlook 365 & Hosted Exchange)

 

  • Microsoft Office 2019 (Outlook) (32/64 Bit)
  • Microsoft Office 2016 (Outlook) (32/64 Bit)
  • Microsoft Office 2013 (Outlook) (32/64 Bit)
  • Microsoft Office 2010 (Outlook) (32/64 Bit)

  • Microsoft Office 365 Business
  • Microsoft Office 365 Business Premium
  • Microsoft Office 365 E3
  • Microsoft Office 365 E5
     

    In Office 365 & hosted Exchange there are the following basic differences between the scenarios:

    • Office package (Word, Outlook, etc.) installed as Fat client on the PC (or terminal server).
    • Office package (Word, Outlook, etc.) available as Web client in the browser.

    In this case, the Exchange Server is not located in the corporate infrastructure (possibly only for Office 365 Business), regardless of whether it is Office 365 or a hosted Exchange scenario.


     

    Performance features 

    Fat Client

    Web Client

    Personal Contacts: Client-Side Connection 1
    The XPhone Client handles the connection of personal contacts.
    Only the user has access to his or her personal contacts.


    Funktion vorhanden


    Funktion nicht vorhanden

    Public Contacts: Client-side Connection 1
    The XPhone Client handles the connection of public contacts.
    Only users whose XPhone Client handles the connection have access to public contacts.


    Funktion vorhanden


    Funktion nicht vorhanden

    Public contacts: Server-side connection
    The public contacts are connected via the directory (CSV Import).
    The server makes the contacts centrally available to XPhone clients.


    Funktion vorhanden


    Funktion vorhanden

    Shared Contacts: Client-side Connection 1
    The XPhone Client handles the connection of the shared contacts.
    Only users whose XPhone Client handles the connection have access to shared contacts.


    Funktion vorhanden


    Funktion nicht vorhanden

    Shared contacts: Server-side connection
    The public contacts are connected via the directory (CSV Import).
    The server makes the contacts centrally available to XPhone clients.


    Funktion vorhanden


    Funktion vorhanden

    Fax transmission
    If the Outlook Fat client is to be used as fax client, the XPhone Outlook Add-In can be installed.

    Note on Web Client
    * If XPhone is used as fax client, there are no functional restrictions. 2


    Funktion vorhanden


    Funktion nicht vorhanden *

    Fax reception
    If the Outlook Fat client is to be used as a fax client, we recommend installing the XPhone Outlook Add-in. The add-in enables convenient fax preview and further processing in Outlook. But even without the add-in, faxes can be received as normal e-mails with the fax as PDF or TIFF attachment.

    Notes on Web Client

    * If XPhone is used as fax client, there are no functional restrictions. 2
    * Faxes can be received as e-mail attachments in the Outlook Web client.


    Funktion vorhanden


    Funktion nicht vorhanden *

    Voicemail reception
    If the Outlook Fat client is to be used as a voicemail client, we recommend installing the XPhone Outlook Add-in. The add-in enables listening to and further processing voicemail messages directly in Outlook. But voicemails can also be received without the forms as normal e-mails with the voicemail as WAV attachment.


    Notes on Web Client
    * If XPhone is used as voicemail client, there are no functional restrictions. 2
    * In the Outlook Web client, voicemails can be received as e-mail attachments.


    Funktion vorhanden


    Funktion nicht vorhanden *

    Voicemail remote inquiry
    If you want to use the Outlook Fat client as a voicemail client, you have to configure the location settings for "Voicemail" (use the integration→ function in the groupware client) and "Remote Inquiry" (IMAP with StartTLS) in XPhone Connect Server.

    Note on Web Client
    * If XPhone is used as a voicemail client, there are no functional restrictions for remote inquiry by telephone. 2


    Funktion vorhanden


    Funktion nicht vorhanden *

    Calendar synchronisation: Client-side connection
    The XPhone Client handles the synchronization of appointments.


    Funktion vorhanden


    Funktion nicht vorhanden

    Presence Synchronization
    The XPhone client takes care of synchronizing the presence.


    Funktion vorhanden


    Funktion nicht vorhanden


    1 The client-side connection must be configured by the user himself in the XPhone Client (Configuration→ Address Books). Only the default e-mail profile can be used for the connection.
    2 Requires XPhone Connect OFFICE license as basic license, in addition to service license (fax, voicemail) (per user)

    Features

    • Schedule phone conferences in Outlook with a single click and manage the conferences conveniently via the calendar. Selected participants can be assigned as moderators directly when the conference is created.
    • Quick overview: The presence statuses of colleagues are displayed directly in Outlook.
    • The Outlook calendar automatically controls Presence Status1Voicemail & Call Forwarding
    • All communication channels are available directly at the contact: Phone calls & chats can be started with one click from Outlook.
    • Fax reception & delivery (including fax editor with stamp, comment and marking function)
    • E-mail notification in the absence of a call
    • Play new voicemails directly in your inbox
    • An AppLink Dashboard with adaptive sample actions (contact mask, appointment, task, e-mail) is already included in the delivery of XPhone Connect.
    • Mobile access to all Outlook contacts2
     
     

    1 Calender synchronisation is server side on the local Exchange server. In Outlook 365 & Hosted Exchange, client-side calender synchronisation is in charge of changing presence status and call forwarding (see notes on Outlook 365 & Hosted Exchange).

    2 Outlook 365 & Hosted Exchange: No direct access to personal contacts with the XPhone client (see notes on Outlook 365 & Hosted Exchange)

    Supported versions

    • Microsoft Office 365 Business
    • Microsoft Office 365 Business Premium
    • Microsoft Office 365 E3
    • Microsoft Office 365 E5
    • Microsoft Office 2019 (Outlook) (32/64 Bit)
    • Microsoft Office 2016 (Outlook) (32/64 Bit)
    • Microsoft Office 2013 (Outlook) (32/64 Bit)
    • Microsoft Office 2010 (Outlook) (32/64 Bit)

    Notes on Outlook 365 & Hosted Exchange

    In Office 365 & hosted Exchange there are the following basic differences between the scenarios:

    • Office package (Word, Outlook, etc.) installed as Fat client on the PC (or terminal server).
    • Office package (Word, Outlook, etc.) available as Web client in the browser.

    In this case, the Exchange Server is not located in the corporate infrastructure (possibly only for Office 365 Business), regardless of whether it is Office 365 or a hosted Exchange scenario.


    Performance features 

    Fat Client

    Web Client

    Personal Contacts: Client-Side Connection 1
    The XPhone Client handles the connection of personal contacts.
    Only the user has access to his or her personal contacts.


    Funktion vorhanden


    Funktion nicht vorhanden

    Public Contacts: Client-side Connection 1
    The XPhone Client handles the connection of public contacts.
    Only users whose XPhone Client handles the connection have access to public contacts.


    Funktion vorhanden


    Funktion nicht vorhanden

    Public contacts: Server-side connection
    The public contacts are connected via the directory (CSV Import).
    The server makes the contacts centrally available to XPhone clients.


    Funktion vorhanden


    Funktion vorhanden

    Shared Contacts: Client-side Connection 1
    The XPhone Client handles the connection of the shared contacts.
    Only users whose XPhone Client handles the connection have access to shared contacts.


    Funktion vorhanden


    Funktion nicht vorhanden

    Shared contacts: Server-side connection
    The public contacts are connected via the directory (CSV Import).
    The server makes the contacts centrally available to XPhone clients.


    Funktion vorhanden


    Funktion vorhanden

    Fax transmission
    If the Outlook Fat client is to be used as fax client, the XPhone Outlook Add-In can be installed.

    Note on Web Client
    * If XPhone is used as fax client, there are no functional restrictions. 2


    Funktion vorhanden


    Funktion nicht vorhanden *

    Fax reception
    If the Outlook Fat client is to be used as a fax client, we recommend installing the XPhone Outlook Add-in. The add-in enables convenient fax preview and further processing in Outlook. But even without the add-in, faxes can be received as normal e-mails with the fax as PDF or TIFF attachment.

    Notes on Web Client

    * If XPhone is used as fax client, there are no functional restrictions. 2
    * Faxes can be received as e-mail attachments in the Outlook Web client.


    Funktion vorhanden


    Funktion nicht vorhanden *

    Voicemail reception
    If the Outlook Fat client is to be used as a voicemail client, we recommend installing the XPhone Outlook Add-in. 
    The add-in enables listening to and further processing voicemail messages directly in Outlook. But 
    voicemails can also be received without the forms as normal e-mails with the voicemail as WAV attachment.


    Notes on Web Client
    * If XPhone is used as voicemail client, there are no functional restrictions. 2
    * In the Outlook Web client, voicemails can be received as e-mail attachments.


    Funktion vorhanden


    Funktion nicht vorhanden *

    Voicemail remote inquiry
    If you want to use the Outlook Fat client as a voicemail client, you have to configure the location settings for "Voicemail" (use the integration→ function in the groupware client) and "Remote Inquiry" (IMAP with StartTLS) in XPhone Connect Server.

    Note on Web Client
    * If XPhone is used as a voicemail client, there are no functional restrictions for remote inquiry by telephone. 2


    Funktion vorhanden


    Funktion nicht vorhanden *

    Calendar synchronisation: Client-side connection
    The XPhone Client handles the synchronization of appointments.


    Funktion vorhanden


    Funktion nicht vorhanden

    Presence Synchronization
    The XPhone client takes care of synchronizing the presence.


    Funktion vorhanden


    Funktion nicht vorhanden


    1 The client-side connection must be configured by the user himself in the XPhone Client (Configuration→ Address Books). Only the default e-mail profile can be used for the connection.
    2 Requires XPhone Connect OFFICE license as basic license, in addition to service license (fax, voicemail) (per user)

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