Turn Outlook into your communication centre: XPhone extends Outlook to include efficient Computer Telephony tools and comprehensive presence management – regardless of whether you use Office based on a local Exchange server or work with Office 365.
The Outlook plug-in allows you to schedule phone conferences with one click and manage them easily through your calendar.
Presence status synchronises with the Outlook calender: As soon as an appointment is recorded in the calender, the employee's status automatically changes to "Unavailable" at the corresponding time.
1 Calender synchronisation is server side on the local Exchange server. In Office 365 & Exchange 2016, client-side calender synchronisation is in charge of changing presence status and call forwarding (see notes on Office 365 & Exchange 2016).
2 Office 365/ Exchange 2016: No direct access to personal contacts with the XPhone client (see notes on Office 365 & Exchange 2016)
If Microsoft Office 365 is in use, the Exchange server is not in the company network. Certain technical requirements are necessary. An exact description is available in your product documentation which your C4B partner will be happy to provide.
Office 365 Client/Exchange 2016
On the client side the connection of the personal contacts takes place on the user's PC via the XPhone Client. Only the user has access to the personal contacts.
Remote access to voicemails
In order to use calender synchronisation for controlling presence information and call forwarding, two requirements must be fulfilled:
1 The notes on Office 365 on Demand also apply for Outlook Web App (OWA, formerly Outlook Web Access). Outlook Web App is the Web browser version of Outlook which is used by companies and organisations. Employees can therefore access their e-mail accounts based on Microsoft Exchange via Web browser.
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