CTI- and UC-Software for Microsoft Outlook
Turn Outlook into your communication centre: XPhone extends Outlook to include efficient Computer Telephony tools and comprehensive presence management – regardless of whether you use Office based on a local Exchange server or work with Office 365.
The Outlook plug-in allows you to schedule phone conferences with one click and manage them easily through your calendar. Presence status synchronises with the Outlook calender: As soon as an appointment is recorded in the calender, the employee's status automatically changes to "Unavailable" at the corresponding time.
- Schedule phone conferences in Outlook with a single click and manage the conferences conveniently via the calendar. Selected participants can be assigned as moderators directly when the conference is created.
- Quick overview: The presence statuses of colleagues are displayed directly in Outlook.
- The Outlook calendar automatically controls Presence Status1, Voicemail & Call Forwarding
- All communication channels are available directly at the contact: Phone calls & chats can be started with one click from Outlook.
- Fax reception & delivery (including fax editor with stamp, comment and marking function)
- E-mail notification in the absence of a call
- Play new voicemails directly in your inbox
- A ready-to-use Dashboard with adaptive sample actions (contact mask, appointment, task, e-mail) is already included in the delivery of XPhone Connect.
- Mobile access to all Outlook contacts2
1 Calender synchronisation is server side on the local Exchange server. In Outlook 365 & Hosted Exchange, client-side calender synchronisation is in charge of changing presence status and call forwarding (see notes on Outlook 365 & Hosted Exchange).
2 Outlook 365 & Hosted Exchange: No direct access to personal contacts with the XPhone client (see notes on Outlook 365 & Hosted Exchange)
- Microsoft Office 2021 (Outlook) 32/64 Bit
- Microsoft Office 2019 (Outlook) (32/64 Bit)
- Microsoft Office 2016 (Outlook) (32/64 Bit)
- Microsoft Office 365 Business
- Microsoft Office 365 Business Premium
- Microsoft Office 365 E3
- Microsoft Office 365 E5
In Office 365 & hosted Exchange there are the following basic differences between the scenarios:
- Office package (Word, Outlook, etc.) installed as Fat client on the PC (or terminal server).
- Office package (Word, Outlook, etc.) available as Web client in the browser.
In this case, the Exchange Server is not located in the corporate infrastructure (possibly only for Office 365 Business), regardless of whether it is Office 365 or a hosted Exchange scenario.
Performance features | Fat Client | Web Client |
|---|---|---|
Microsoft 365: Contacts in approved mailboxes |
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Personal Contacts: Client-Side Connection1,3 The XPhone Client handles the connection of personal contacts. Only the user has access to his or her personal contacts. |
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Public Contacts: Client-side Connection1,3 The XPhone Client handles the connection of public contacts. Only users whose XPhone Client handles the connection have access to public contacts. |
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Public contacts: Server-side connection |
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Shared Contacts: Client-side Connection1,3 The XPhone Client handles the connection of the shared contacts. Only users whose XPhone Client handles the connection have access to shared contacts. |
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Shared contacts: Server-side connection |
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Fax transmission |
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Fax reception * If XPhone is used as fax client, there are no functional restrictions.2 |
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Voicemail reception
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Voicemail remote inquiry |
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Calendar synchronisation: Client-side connection3 |
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Presence Synchronization |
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1 The client-side connection must be configured by the user himself in the XPhone Client (Configuration→ Address Books).
2 Requires XPhone Connect OFFICE license as basic license, in addition to service license (fax, voicemail) (per user)
3 The number of connections in hosted Exchange scenarios may be limited by the provider (number of sessions per day).
Features
- Schedule phone conferences in Outlook1 with a single click and manage the conferences conveniently via the calendar. Selected participants can be assigned as moderators directly when the conference is created.
- Quick overview: The presence statuses of colleagues are displayed directly in Outlook.
- The Outlook calendar automatically controls Presence Status2, Voicemail & Call Forwarding
- All communication channels are available directly at the contact: Phone calls & chats can be started with one click from Outlook.
- Fax reception & delivery (including fax editor with stamp, comment and marking function)
- E-mail notification in the absence of a call
- Play new voicemails directly in your inbox
- A ready-to-use Dashboard with adaptive sample actions (contact mask, appointment, task, e-mail) is already included in the delivery of XPhone Connect.
- Mobile access to all Outlook contacts3
1 The Outlook add-in, in combination with Sophos Central Intercept X, can currently only be supported if the "Protect Office Applications" module is disabled in the Sophos configuration. For more details, please refer to the KB article.
2 Calender synchronisation is server side on the local Exchange server. In Outlook 365 & Hosted Exchange, client-side calender synchronisation is in charge of changing presence status and call forwarding (see notes on Outlook 365 & Hosted Exchange).
3 Outlook 365 & Hosted Exchange: No direct access to personal contacts with the XPhone client (see notes on Outlook 365 & Hosted Exchange)
Supported versions
- Microsoft Office 2021 (Outlook) 32/64 Bit
- Microsoft Office 2016 (Outlook) 32/64 Bit
- Microsoft Office 2019 (Outlook) 32/64 Bit
- Microsoft Office 365 Business / Business Premium
- Microsoft Office 365 E3 / E5
Notes on Outlook 365 & Hosted Exchange
In Office 365 & hosted Exchange there are the following basic differences between the scenarios:
- Office package (Word, Outlook, etc.) installed as Fat client on the PC (or terminal server).
- Office package (Word, Outlook, etc.) available as Web client in the browser.
In this case, the Exchange Server is not located in the corporate infrastructure (possibly only for Office 365 Business), regardless of whether it is Office 365 or a hosted Exchange scenario.
Performance features | Fat Client | Web Client |
|---|---|---|
Microsoft 365: Contacts in approved mailboxes |
|
|
Personal Contacts: Client-Side Connection1,3 The XPhone Client handles the connection of personal contacts. Only the user has access to his or her personal contacts. |
|
|
Public Contacts: Client-side Connection1,3 The XPhone Client handles the connection of public contacts. Only users whose XPhone Client handles the connection have access to public contacts. |
|
|
Public contacts: Server-side connection |
|
|
Shared Contacts: Client-side Connection1,3 The XPhone Client handles the connection of the shared contacts. Only users whose XPhone Client handles the connection have access to shared contacts. |
|
|
Shared contacts: Server-side connection |
|
|
Fax transmission |
|
|
Fax reception * If XPhone is used as fax client, there are no functional restrictions.2 |
|
|
Voicemail reception
|
|
|
Voicemail remote inquiry |
|
|
Calendar synchronisation: Client-side connection3 |
|
|
Presence Synchronization |
|
|
1 The client-side connection must be configured by the user himself in the XPhone Client (Configuration→ Address Books).
2 Requires XPhone Connect OFFICE license as basic license, in addition to service license (fax, voicemail) (per user)
3 The number of connections in hosted Exchange scenarios may be limited by the provider (number of sessions per day).