CTI- and UC-Software for Microsoft Outlook

 
 

Turn Outlook into your communication centre: XPhone extends Outlook to include efficient Computer Telephony tools and comprehensive presence management – regardless of whether you use Office based on a local Exchange server or work with Office 365.

The Outlook plug-in allows you to schedule phone conferences with one click and manage them easily through your calendar. 

Presence status synchronises with the Outlook calender: As soon as an appointment is recorded in the calender, the employee's status automatically changes to "Unavailable" at the corresponding time.

CTI-Software für Microsoft Outlook und Office

The outlook integration is available for the following XPhone solutions:

Depending on the deployed XPhone-solution and the IT infrastructure the range of functions varies.

 
 
 
Features 
Supported versions
Notes on Office 365/Exchange 2016

Our services

  • Computer telephony: make calls, receive calls, swap calls etc.
  • Schedule and manage phone conferences in the Outlook calendar.
  • Caller identification in the XPhone client
  • An AppLink Dashboard with adaptive sample actions (contact mask, appointment, task, e-mail) is already included in the delivery of XPhone Connect.
  • Display of the presence status
  • Outlook Calendar automatically controls Presence Status1, Voicemail & Call Forwarding
  • All communication channels are available directly at the contact (including chat & SMS)
  • Fax reception & delivery
    (including fax editor with stamp, comment and marking function)
  • E-mail notification in the absence of a call
  • Play new voicemails directly in your inbox
  • Send text messages directly from Outlook
  • Access to all connected address books (telephone book, CRM system, etc.)
  • Mobile access to all Outlook contacts2
 
 

More value for you

  • No complex searches for data sets
  • No mistyping phone numbers and addresses
  • Comprehensive overview of presence status: directly linked to the Outlook calender

 
 
 

1 Calender synchronisation is server side on the local Exchange server. In Office 365 & Exchange 2016, client-side calender synchronisation is in charge of changing presence status and call forwarding (see notes on Office 365 & Exchange 2016).

2 Office 365/ Exchange 2016: No direct access to personal contacts with the XPhone client (see notes on Office 365 & Exchange 2016)

 
  • Microsoft Office 2016 (Outlook)
  • Microsoft Office 2013 (Outlook)
  • Microsoft Office 2010 (Outlook)
  • Microsoft Office 365 Small Business Premium
  • Microsoft Office 365 Midsize Business
  • Microsoft Office 365 Enterprise E3
  • Microsoft Office 365 Enterprise E4 

If Microsoft Office 365 is in use, the Exchange server is not in the company network. Certain technical requirements are necessary. An exact description is available in your product documentation which your C4B partner will be happy to provide. 

Leistungsmerkmale

Office 365 Client/Exchange 2016
installed

Office 365
on Demand1

Personal contacts

On the client side the connection of the personal contacts takes place on the user's PC via the XPhone Client. Only the user has access to the personal contacts.


Funktion vorhanden


Funktion nicht vorhanden

Public contacts

  • Client-side connection: Public contacts are connected directly at the user´s PC via XPhone Client. In this case, only the user has access to the contacts.
  • Server-side connection: Public contacts are connected via the Directory (CSV import). The server makes the contacts available centrally to all employees.


Funktion vorhanden


Funktion nicht vorhanden

Send faxes

  • If the XPhone Client is used as a fax client, there are no restrictions in terms of function.
  • If Outlook 365 is to be used as the fax client, the XPhone UM Outlook integration must be installed.
  • No faxes can be sent in Office on Demand.


Funktion vorhanden


Funktion nicht vorhanden

Receive faxes

  • If the XPhone Client is used as a fax client, there are no restrictions in terms of function.
  • If Outlook 365 is to be used as the fax client, installation of the XPhone UM Outlook integration is recommended. The UM plug-in permits a convenient fax preview and editing in Outlook. But even without the plug-in, faxes can also be received as normal e-mails with faxes as PDF or TIFF attachments.
  • In Office on Demand, faxes can also be received as e-mail attachments.


Funktion vorhanden


Funktion vorhanden

Receive voicemail

  • If the XPhone Client is used as a voicemail client, there are no restrictions in terms of function. 
  • If Outlook 365 is to be used as the voicemail client, installation of the XPhone UM Outlook integration is recommended. The UM plug-in enables voicemails to be listened to and edited directly in Outlook. But even without the forms, voicemail can also be received as normal e-mails with the voicemail as a WAV attachment.
  • In Office on Demand, voicemails can also be received as e-mail attachments.


Funktion vorhanden


Funktion vorhanden

Remote access to voicemails

  • If the XPhone Client is used as a voicemail client, there are no restrictions in terms of remote access to voicemails.
  • If Outlook 365 is used as a voicemail client, the "External" inbox template with "IMAP" access protocol must be set up for all users.


Funktion vorhanden


Funktion nicht vorhanden

Calender synchronisation

In order to use calender synchronisation for controlling presence information and call forwarding, two requirements must be fulfilled:

  • Installation of the XPhone Outlook calender integration on the client PCs
  • Activation of the client-side calender synchronisation on the UC server


Funktion vorhanden


Funktion nicht vorhanden


1 The notes on Office 365 on Demand also apply for Outlook Web App (OWA, formerly Outlook Web Access). Outlook Web App is the Web browser version of Outlook which is used by companies and organisations. Employees can therefore access their e-mail accounts based on Microsoft Exchange via Web browser.

Funktion vorhanden  Feature available
Funktion teilweise vorhanden  Feature partly available
Funktion nicht vorhanden  Feature not available

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