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CTI- and UC-Software for proALPHA
proALPHA is a full ERP solution which is specially tailored to the requirements of medium-sized industrial and trading companies. Apart from logistics, finance and invoicing, proALPHA also covers adjacent functional areas such as CRM and Supply Chain Management (SCM).
Thanks to Computer Telephony Integration (CTI), you can build a bridge between your communication processes and your proALPHA ERP solution: it only takes one click from any proALPHA screen containing a phone number for users to start a phone call. And thanks to identification of all proALPHA contacts, callers are identified as soon as the phone starts to ring.
Our services
- Making phone calls directly from proALPHA
- Caller ID and opening an info window on the corresponding contact
- Presence management (availability & call status display)
- Intelligent voicemail system with time- & presence-controlled greetings
- Computer Telephony Integration (CTI) for Outlook, IBM Notes & Tobit David
- Receiving & sending faxes
- Sending text messages
- Instant messaging
- Mobile phone integration (with one-number and callback function)
- Switchboard with automatic call pick-up and transfer
- Operator console for call centres or switchboards
More value for you
- no complex searches for data sets
- no mistyping phone numbers & addresses
- requisite applications are opened automatically
- Data is transferred automatically
