CTI- and UC-Software for Microsoft Dynamics NAV

 
 

Use communication workflows exactly where your contact data and business processes are depicted: XPhone UC tools integrate in Microsoft Dynamics NAV thereby ensuring more convenience and savings in terms of time.

Thanks to Computer Telephony Integration (CTI), you can make phone calls or send faxes directly from MS Dynamics NAV. You decide what NAV data is automatically shown for each incoming call – enabling you to optimise your processes in a targeted manner.

Zur Microsoft-Webseite

The integration is available for the following XPhone solutions:

Depending on the deployed XPhone-solution and the IT infrastructure the range of functions varies.

 
 
 
Service features
Supported versions

Our services

  • making phone calls directly from Microsoft NAV
  • Caller ID using the NAV contact data
  • mobile access to all NAV contact data
  • opening NAV entry screens 
  • transferring caller data 
  • High-performance contact data search
 
 

More value for you

  • no complex searches for data sets
  • no mistyping phone numbers & addresses
  • requisite applications are opened automatically
  • Data is transferred automatically
XPhone Connect Dashboard
 

XPhone Connect

  • Microsoft Dynamics NAV 2016 
  • Microsoft Dynamics NAV 2015
  • Microsoft Dynamics NAV 2013 
  • Microsoft Dynamics NAV 2009 

In the AppLink Dashboard Designer, ready-made Dashboard templates are available for a variety of NAV versions. Through these dashboards, NAV actions (e.g., open contact masks) can be made available directly when an incoming call is received. The scope of the dashboard templates depends on the NAV version you are using.

Please note that the dashboard templates must be adapted manually to the respective system.

XPhone Unified Communications

  • Microsoft Dynamics NAV 2013 
  • Microsoft Dynamics NAV 2009 
  • Microsoft Dynamics NAV 5 
  • Microsoft Dynamics NAV 4 

The integration of Dynamics NAV requires the support of the Professional Services of C4B.

 

Service features

Our services

  • making phone calls directly from Microsoft NAV
  • Caller ID using the NAV contact data
  • mobile access to all NAV contact data
  • opening NAV entry screens 
  • transferring caller data 
  • High-performance contact data search
XPhone Connect Dashboard
 
 

More value for you

  • no complex searches for data sets
  • no mistyping phone numbers & addresses
  • requisite applications are opened automatically
  • Data is transferred automatically

Supported versions

XPhone Connect

  • Microsoft Dynamics NAV 2016 
  • Microsoft Dynamics NAV 2015
  • Microsoft Dynamics NAV 2013 
  • Microsoft Dynamics NAV 2009 

In the AppLink Dashboard Designer, ready-made Dashboard templates are available for a variety of NAV versions. Through these dashboards, NAV actions (e.g., open contact masks) can be made available directly when an incoming call is received. The scope of the dashboard templates depends on the NAV version you are using.

Please note that the dashboard templates must be adapted manually to the respective system.

 
 

XPhone Unified Communications

  • Microsoft Dynamics NAV 2013 
  • Microsoft Dynamics NAV 2009 
  • Microsoft Dynamics NAV 5 
  • Microsoft Dynamics NAV 4 

The integration of Dynamics NAV requires the support of the Professional Services of C4B.

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