UC specialist C4B focuses on cross-company communication: With the latest release of XPhone Connect, C4B enables federation with Microsoft Teams. XPhone users can now chat with team users and exchange their presence status.
Munich, November 9, 2020. Software manufacturer C4B has upgraded its UC solution XPhone Connect. The central innovation is the Federation with Microsoft Teams. The Federation function enables XPhone users to chat with external contacts who use Microsoft Teams and to exchange their presence status.
"Short communication channels save time. When I work intensively with a business partner, I don't always want to write cumbersome e-mails," says C4B Product Manager Thomas Pecher-Wagner. "Chats are fast, simple and efficient. Especially when I can see directly whether my contact person is available at the moment".
Until now, the XPhone federation was only released for Skype for Business On-Premises and for other XPhone systems. With the new service release, C4B now not only enables federation with Microsoft Teams, but also expands the function as such: XPhone users can now share their telephony status with external contacts in addition to their presence. The Do not Disturb status can also be transferred. "Which presence information is to be shared can be adjusted by the employee at any time," emphasises Pecher-Wagner. "We have also created the option of blocking contacts. Blocked contacts can neither see my presence status nor can they send me a chat message."
Expansion of hotline management
With this release, C4B is also expanding its hotline management TeamDesk: TeamDesk is the latest feature of XPhone Connect. "Hardly any company can do without a sales or service hotline. TeamDesk allows our customers to set up as many hotlines as they want, flexibly and without a lot of effort," explains Thomas Pecher-Wagner. "One advantage over classic call centre solutions is that employees can also log on to the hotline from their home office. In Corona times, this function is elementary for many companies".
With the Service Release, C4B has implemented a central requirement of its customers: Each hotline can now be set up in such a way that different call forwarding scenarios can be initiated after a certain period of time has elapsed (e.g. when all employees are in conversation). For example, calls can be routed to other hotlines or employees in a certain sequence. If nobody answers the call, the caller can be finally routed to a voicemail. "Nobody likes to fly out of a queue. Quite the opposite. With the new functions, our customers can ensure that absolutely no more calls go to waste," promises Pecher-Wagner.