After the third connector run, the Active Directory or text connector deletes all users that no longer fall within the filter criteria, for example, users are no longer members of the relevant security group in the Active Directory. What needs to be configured so that the administrator is notified by e-mail before users in the XPhone Server are deleted from the Text or Active Directory connector?
The IIS error "HTTP Error 500.21 - Internal Server Error - Handler "PageHandlerFactory-Integrated" has a bad module "ManagedPipelineHandler" in its module list." appears if you try to open the administration frontend. This happens if the installation of ASP.Net encountered an error. You can fix this error the following way:
You created users in your XPhone Connect server with a Text-Connector, and now you want to continue to manage them with an AD-Connector. How can you achieve this?
XPhone is able to manage any number of PBXs on an XPhone Connect Server. The restriction here is on the Avaya IP Office page. The IP Office TAPI Service Provider can only connect one (!) IP Office. As far as we know, it is not possible to install several "instances" of the TAPI Service Provider of the IP Office on one Windows server. For this reason, only one IP Office can be connected to an XPhone Connect Server by default. However, there is a workaround for this.
After a software update from XPhone Connect Version 7 to XPhone Connect 8, the service account was reset to "LocalSystem". Why is this the case and what are the consequences?
This article describes how to resolve license warnings in XPhone Connect Server. You can control which users can use which features.
What does the option "Only once when setting up a user" listed several times in Active Directory Connector Manager mean? If this option is set, the respective information is taken from the Active Directory in the XPhone Server when the user is first created.
In the Active Directory or Text Connector it has been set that lines should be automatically assigned to the user and, if not available, newly created. Once the configuration is complete, the connector is run,
In the online license management the error message "No user interaction with the assistant for too long. The current session was therefore automatically terminated for your safety"? This article describes how to fix this behavior.
To use server-side rendering, please note the following instructions: Make sure you are using the latest XPhone Server version.
The search in a connected PostgreSQL database is case sensitive. This means that the database gives results only if you searched with the corresponding upper and lower case letters
The analysis for the call setup for AnyDevice calls or when using softphones is required. The log files itself showed that the ".pcap" files are only displayed as one kilobyte file size. If these files are opened, no content is displayed.
The XPhone Connect client only searches in the default for dashboards if an identified contact exists. In some cases, it may be necessary to display a dashboard even if no contact data has been found.
Exceptions in the Firewall for XPhone Connect (but not XCAPI!) are configured right after the installation of the XPhone Connect Server or XPhone Connect Client. Check, if needed, if the following Ports are blocked by other used Firewalls.
While logging in into the administration panel or the XPhone Connect Directory Administration the error message "The following error occured while setting up the connection: not connected." appears, The XPhone Connect Client is not able to connect to the XPhone Connect server, and a user login to the XPhone Server did not occur.
After a (re)start of the XPhone Server service or the servermachine the UM services "SMTP shipping" (SMTPTransmitter), "Fax shipping" (Mail2Fax) and "SMS shipping" (Mail2SMS) won't start anymore.
Necessary UM services won't be started altough every setting on the XPhone Server has been set accordingly. In the logs you will find the notification that the UMServer can't be reached and the problem itself is a remoting problem.
Will users, created by an AD- or Text-Connector, be deleted if they are no longer present in the source? Every connector has built-in security mechanisms. A user added by a connector gets deleted after the connector runs three times.
This guide follows you through every step to properly install and configure the XPhone Connect Server:
What log files are needed for analysis if there is a problem with fax, voicemail or text messaging functions or the messages do not reach the recipient?
For incoming or outgoing calls, the XPhone application and Outlook becomes very sluggish and slow. Check whether the third-party application "Advanced Security for Outlook" has been installed as add-in for Outlook and deactivate it if necessary.
How can I customize the XPhone Connect setup to roll it out later?
While logging in into the administration panel or the XPhone Connect Directory Administration the error message "The following error occured while setting up the connection: not connected." appears, The XPhone Connect Client is not able to connect to the XPhone Connect server, and a user login to the XPhone Server did not occur.
On UHD resolutions with configured scale the contents of the Dashboard are not being scaled. How can this behaviour be remedied?
For certain users, you cannot see the presence status of a colleague, regardless of the relationship to that user defined in the XPhone Connect Client. In this case the option "This user is a VIP" is activated in the user's "Properties" on the XPhone Server.
XPhone is able to manage any number of PBXs on an XPhone Connect Server. The restriction here is on the Avaya IP Office page. The IP Office TAPI Service Provider can only connect one (!) IP Office. As far as we know, it is not possible to install several "instances" of the TAPI Service Provider of the IP Office on one Windows server. For this reason, only one IP Office can be connected to an XPhone Connect Server by default. However, there is a workaround for this.
For internal calls, the XPhone Connect Client displays the status "(internal)". How can I deactivate this differentiation?
Fax documents can only be sent internally and to other areas that differ from your local prefix. If a fax is to be sent externally to the same public line access, this is not possible. An alternative outside line access code is used instead of 0 for outside line access.
If you switch between different AnyDevices, it can happen that Follow-Me is deactivated. The following article will tell you how to fix this behavior.
Sie verwenden XPhone Connect Softphone und die Sprachqualität ist schlecht. Was kann ich tun, um die Qualität zu verbessern?
The analysis for the call setup for AnyDevice calls or when using softphones is required. The log files itself showed that the ".pcap" files are only displayed as one kilobyte file size. If these files are opened, no content is displayed.
How can I change the number format of an AnyDevice outbound call in the To header of the SIP invite? Different PBX may expect a different format for the call number in the To header of the SIP invite. To change the phone number format, you can set the parameter "Flags".
No AnyDevice line can be created via the AnyDevice / Softphone configuration. This could be because the dial parameter for the SIP trunk was edited by special values such as "flags", or no dial parameters were added to the SIP trunk for unique number identification.
How long will the statistic data for XPhone Connect Analytics be stored and can be displayed for the Analytics Team leader?
In the standard configuration, the main call number of the user is transmitted in the CLIP for AnyDevice or softphone calls. How can I configure the phone number to be transferred?
The OpenScape Business shows the alert "CSTA Overall Status: Partially Disabled" in the diagnosis, which causes the PBX node to go offline. To solve this, the parameter "ACSE_IgnoreStatusPartiallyDisabled" has to be set. Make sure you're using the most recent XPhone UC V4 or XPhone Connect version.
Which settings in the XPhone Server can be changed regarding number signalling, inbound calls and outbound calls?
If an employee from location A calls location B, only the internal extension is displayed in the XPhone Client. Since the phone numbers are included in the address book complete with dialling code and main phone number, name resolution does not work.
An incoming fax or voicemail in the user's inbox shows an IP adress instead of the callnumber of the sending person in the header. Open the XCAPI configuration (expert mode: View -> expert mode) and navigate to the set controller -> Callnumberfilter settings -> tab "Callnumber from Network").
You've configured multiple Telephony-Gateways of different locations in the XPhone Server. Because they are connected, users can call internally and pick calls across locations. If this isn't being routed by the PBX automatically, you can configure this in the XPhone Server.
This article explains the necessary configuration of the telephony dialing parameters when using the E.164 numbering plan. For example, this configuration is necessary for Cisco Unified Communication Manager with E.164 configuration.
An application uses a TAPI line provided by the XPhone TAPI Service provider. The XPhone TAPI Service provider does not signal the phone numbers as expected, so no Popup windows are being created by the application or the numbers in the application cannot be called via the TAPI line.
The Microsoft Exchange Server allows a maximum of 32 concurrent sessions to access MAPI. When private and public Exchange Server adapters are connected, more than 32 sessions may be opened on the MAPI interface. If this is the case, the following message with source "MSExchangeIS " can be found in the Windows Event Viewer under Applications
The XPhone Connect Fax or Voicemail plug-in in Outlook is displayed on the wrong screen or generally incorrectly. How can this be fixed?
What could be the cause when the access to the Microsoft Exchange server is not possible, for example public and private Outlook contact folders cannot be added to the XPhone Connect Directory or Virtual Directory, calender synchronization between the XPhone and Exchange server does not work or you cannot access your Voicemail via MAPI?
How are appointments marked as private used for presence display in Microsoft Office Outlook or IBM Lotus Notes?
When you start Microsoft Outlook 2010 or 2013 in a Terminal Server environment, the following message appears: "Outlook cannot provide form script support". The XPhone Client requires VB Script support for integration into Outlook 2010 or later.
For incoming or outgoing calls, the XPhone application and Outlook becomes very sluggish and slow. Check whether the third-party application "Advanced Security for Outlook" has been installed as add-in for Outlook and deactivate it if necessary.
The access to the connected private and/or public Outlook contact folders, which were integrated via the Virtual Directory as data source, is no longer possible after some time. In the Windows Event Viewer there is a MAPI error 8004011D or "MAPI_E_FAILONEPROVIDER" in the application log.
Do address books or databases linked to the XPhone Client or Virtual Directory have to contain phone numbers in canonical format, e.g. +49(89)123456? XPhone or the Virtual Directory accepts all common formats.
The button "new meeting" to create a new dial-in conference isn't visible in the XPhone Outlook Addin. It is however possible to create a conference via the XPhone Connect client.
How can the display of the fax formular for incoming fax messages sent to users of the Outlook client be deactivated? This is done directly on the XPhone server under UM > FAX > GENERAL in the "Advanced Settings"
The Windows password for the MAPI-account, which is used for the XPhone Connect Server service, was changed. What do I have to do now?
The exchange of music on hold for the conference service is generally possible, but currently not via the admin interface. How you can still change the music is explained in this article.
The XPhone Connect Fax or Voicemail plug-in in Outlook is displayed on the wrong screen or generally incorrectly. How can this be fixed?
By default, fax cover pages use the number that is displayed for the user in the "Fax" -> "Fax number" section of the XPhone Server. What must be configured so that the fax number from "Fax. Service" and not the fax number from the "Fax Number" field?
Beim Fax-Versand werden ausgehende Rufnummern kürzest wählbar "shortest dialable" signalisiert. Manche TK-Systeme erwarten hier ein bestimmtes Format, sonst werden Faxe nicht versendet.
Für die Kopfzeile von ausgehenden Faxen können mehrere Formate festgelegt werden. Welchen Parameter Sie hierfür verwenden müssen und wie das Ergebnis aussieht, sehen Sie in diesem KB-Artikel.
To use server-side rendering, please note the following instructions: Make sure you are using the latest XPhone Server version.
If a user (or test user) sends a fax via the Outlook Client, it is not delivered to the recipient. In the log file "Mail2Fax" the error "Sender of mail message is unifiy messaging server itself" is generated.
If you address a fax in Microsoft Outlook via the button "Fax To:" and select the contacts via the Global Address List, it may happen that the fax number is not transferred to the Outlook fax form.
Fax documents can only be sent internally and to other areas that differ from your local prefix. If a fax is to be sent externally to the same public line access, this is not possible. An alternative outside line access code is used instead of 0 for outside line access.
If the e-mail server fails, what should I do if fax messages are to be delivered to users via this e-mail server? The XPhone Server attempts to deliver fax messages for five days.
How can I activate the control characters of the XPhone Fax printer during installation? As of XPhone UC V4.4.x or higher, you can activate it via the setup.ini file of the "XPhone UC" setup in the "Setup32" or "Setup64" subdirectory.
If the PBX does not send the recipient number in a block for incoming faxes, the fax reception service may already evaluate the recipient number if it is not yet complete and therefore cannot find the user in the XPhone server.
How can the phone number conversion with regular expressions be activated for the called fax number (Called ID) via the tool XpDialingFilter?
How can the control characters of the "XPhone Fax" printer be activated while it is installing? From XPhone UC V4.4.x and newer on you can activate via the file setup.ini of the "XPhone UC" setup in the subfolder "Setup32" or "Setup64" manually.
How can I configure the sending time when sending faxes via Mail, i.e. from an ERP or CRM system? You can set the sending date if the following information for the sending time is provided in the SMTP headers when sending.
Incoming fax message are delivered as a PDF, but the PDF does not have the correct A4 format. How can I force that?
How can the display of the fax formular for incoming fax messages sent to users of the Outlook client be deactivated? This is done directly on the XPhone server under UM > FAX > GENERAL in the "Advanced Settings"
An incoming fax or voicemail in the user's inbox shows an IP adress instead of the callnumber of the sending person in the header. Open the XCAPI configuration (expert mode: View -> expert mode) and navigate to the set controller -> Callnumberfilter settings -> tab "Callnumber from Network").
How can fax messages per user or fax number be archived in specified folders? Go to Systemsettings > UM > Fax > Printer and set a new printer there.
Incoming fax, that are shown in the XPhone Client, can't be opened. Incoming fax are delivered in the TIF format. On many operating systems is no application (Picture Viewer) for TIF documents set as standard. You can define these as following:
Incoming Fax, that are printed directly via the UM server, are printed in the wrong size (generally smaller). Open in the web administration of the UM server the SETTINGS -> UM -> FAX -> GENERAL.
The XPhone Connect Fax or Voicemail plug-in in Outlook is displayed on the wrong screen or generally incorrectly. How can this be fixed?
Fax documents can only be sent internally and to other areas that differ from your local prefix. If a fax is to be sent externally to the same public line access, this is not possible. An alternative outside line access code is used instead of 0 for outside line access.
You can set specific values in the UM Settings in the XPhone Server web interface in order to achieve the desired behaviour. Navigate to "UM > Voicemail > General > Advanced Settings".
An incoming fax or voicemail in the user's inbox shows an IP adress instead of the callnumber of the sending person in the header. Open the XCAPI configuration (expert mode: View -> expert mode) and navigate to the set controller -> Callnumberfilter settings -> tab "Callnumber from Network").
What log files are needed for analysis if there is a problem with fax, voicemail or text messaging functions or the messages do not reach the recipient?
Incoming fax or voicemail messages are accepted by the XPhone Server but not received by the user. In addition, no delivery confirmations are sent for fax or text messages.
After the third connector run, the Active Directory or text connector deletes all users that no longer fall within the filter criteria, for example, users are no longer members of the relevant security group in the Active Directory. What needs to be configured so that the administrator is notified by e-mail before users in the XPhone Server are deleted from the Text or Active Directory connector?
The Microsoft Exchange Server allows a maximum of 32 concurrent sessions to access MAPI. When private and public Exchange Server adapters are connected, more than 32 sessions may be opened on the MAPI interface. If this is the case, the following message with source "MSExchangeIS " can be found in the Windows Event Viewer under Applications
What does the option "Only once when setting up a user" listed several times in Active Directory Connector Manager mean? If this option is set, the respective information is taken from the Active Directory in the XPhone Server when the user is first created.
How do I create an Active Directory data source in XPhone Connect Directory that does not display users that are disabled in Active Directory?
This article gives you a brief overview of how phone number conversion works in XPhone Connect Directory.
The access to the connected private and/or public Outlook contact folders, which were integrated via the Virtual Directory as data source, is no longer possible after some time. In the Windows Event Viewer there is a MAPI error 8004011D or "MAPI_E_FAILONEPROVIDER" in the application log.
The search in a connected PostgreSQL database is case sensitive. This means that the database gives results only if you searched with the corresponding upper and lower case letters
A LDAP client interface has been configured in the XPhone Connect Directory. How can I check if it works?
Do address books or databases linked to the XPhone Client or Virtual Directory have to contain phone numbers in canonical format, e.g. +49(89)123456? XPhone or the Virtual Directory accepts all common formats.
In which format do phone numbers have to be created in the Active Directory or in a text file in order to be automatically created in the XPhone Server using the Connector function? The connector first filters special characters such as round brackets, minus signs and slashes. The following formats are generally permitted:
The XPhone Connect Client doesn't show any results when searching for a (first)name, even if the mappings are correct in the XPhone Connect Directory. This happens because the Service "SQL Full-text Filter Daemon Launch Service" doesn't start.
Will users, created by an AD- or Text-Connector, be deleted if they are no longer present in the source? Every connector has built-in security mechanisms. A user added by a connector gets deleted after the connector runs three times.
How can you access the Microsoft SQL 2008 Express database UCDATA08 or the instance called UCS08 of the XPhone Server or Virtual Directory Server, for example, to configure a backup?