XPhone Unified Communications

XPhone Unified Communications provide a convenient live preview function. In the preview window you will see the fax just as the recipient will receive it.

Faxes are also easily sent from Microsoft Word. Use the XPhone plug-in to select the recipient, enter a reference line and send the Word document by fax.

Personalised serial faxes such as advertising mailings, for example, can also be sent directly from Microsoft Word using the serial letter feature. After personalisation, indicate when and whether the fax is to be sent with or without a cover sheet. An appropriate serial fax macro for Word is included as standard.

XPhone Unified Communications even enables you to send and receive faxes using your mobile phone. If you wish to send a fax from your mobile, simply open your e-mail programme and enter the respective fax number (e.g. 089840798100@fax.meine-firma.de), the reference line and your message, and then send it. Inbound faxes are simply received by e-mail.

Should faxes be sent immediately or not until later? You can specify when each fax is to be sent. Either immediately or at a specified time in the future. Prioritised fax dispatch is also possible which means that urgent order confirmations are always given priority over advertising mailings. By defining specific time slots, faxes can also be sent at more favourable times (economy tariffs, low peak). 

Receive confirmation of each fax sent by e-mail. With the fax document attached depending on the settings.

XPhone Unified Communications is supplied with fax templates - with or without cover sheets - for immediate use. They can be adapted at any time to your corporate design and individual requirements. The templates are in RTF format and do not therefore require any special editors.

If faxes need to be printed, you can send them directly to a printer which prints all inbound fax messages immediately.

XPhone Faxeditor allows you to annotate faxes, bear stamps and highlight text passages. The stamps and comments can be created and customized by the user.

XPhone UC recognises special control characters in fax documents and automatically scans the recipient´s name and fax number.

If a fax is unable to be sent (e.g. recipient is engaged), the connection is repeated automatically at regular intervals as specified by you.

This feature makes documents available around the clock for access by fax. The recipient dials a fax number defined by your company and receives documents as faxes. This enables you to provide your customers or partners with new offers on a regular basis without having to send unsolicited advertising by fax.

XPhone Unified Communications accesses all integrated data bases (e.g. CRM or ERP systems, Microsoft Outlook, Lotus Notes etc.), automatically establishes the sender on the basis of the fax number and makes the information available.

Inbound and outbound fax messages can be sorted and archived in TIF or PDF format. Structured archiving in the file system enables importing into document management systems, for example.

XPhone UC even enables you to avail of server-server communication for receiving and sending centralised faxes from host systems, for example, (via SMTP / file system). 

The integrated fax server in XPhone UC contains a spam filter protecting you from unwanted faxes (e.g. advertising) which can be forwarded to a certain recipient (e.g. spam box) or rejected altogether. Filtering according to station ID (CSID) and sender phone numbers can be used.

See your colleagues' current presence and call status at a glance and know who is present, out on business, on holiday or simply out of the office for a short time. The presence and call status can be set manually at any time or changes automatically as soon as you make a call or enter an appointment in your Outlook calendar. Individual calls forwarded which can be defined for each status are activated for your voicemail or a representative without requiring you to do so manually.

XPhone Team Panel provides you with an extensive range of telephony functions. Calls can be easily accepted at a click of the mouse and can be forwarded with or without prior querying. If a colleagues happens to be away from his desk, you can pick up calls at a click of the mouse to ensure that the caller receives support.

All of your callers are automatically identified on the basis of their number. In combination with XPhone Auto Attendant, you can welcome your callers in a time- and number-controlled manner with automatic messages in several languages and forward them directly to the right colleagues using voice dialogues (e.g. please press 1 for service"). This makes a good impression on your customers while relieving your colleagues at the switchboard. 

Call center employees avail of the right tool in the form of XPhone Team Panel. Using ACD control (e.g. for Siemens HiPath PBXs), you can automatically or manually login to or out of the respective call group (telephone hotline), set your own status as available, not available or follow-up. With XPhone, the availability status in your call group is linked to your presence status and the Outlook calendar with the result that you are automatically deactivated from your call group whenever you have an appointment.

XPhone enables you to depict all employees in your organisation via XPhone Team Panel, even when employees are distributed across several locations and PBxs of various manufacturers are used. You are free to design groups as you wish, e.g. by location, department, project team or individually.

XPhone Team Panel offers each employee the opportunity to group, sort and design his colleagues' displays as single or double lines.

XPhone Team Panel can be positioned anywhere on the screen. It can be positioned anywhere on the monitor or anchored at the top, right- or left-hand edge of the monitor as well as faded in and out as required.

You can send instant messages (chat), text messages and e-mails directly from XPhone Team Panel in order to inform a colleague, for example, that a customer wishes to be called back.

XPhone Team Panel can be grouped individually, e.g. by location, department or project team, and employee displays designed as required. Employees working in various teams or conducting calls with the same colleagues are therefore able to arrange their contacts in line with their individual requirements.