Communications Solution to Work from Home

Depending on the employees' tasks, a download rate of 50 Mbit/s and an upload rate of 10 Mbit/s are recommended. This ensures a smooth functionality of internet telephony as well as voice mails and screen sharing. For the latter in particular, the upload rate must not be too low; 1 Mbit/s is not sufficient for this.

Contact data is the heart of all communication. Uncomplicated access saves time and nerves every day. XPhone offers a directory service that bundles contacts from various data sources such as Outlook, ERP and CRM systems and makes them available via free text search.

Unlike common cloud products, the data is stored exclusively on your own server. This means that employees can access contacts from anywhere – also via app – while they are securely protected from third-party access.

PC, headset, VPN and internet are all you need to handle phone calls in your home office – even in HD audio. With the XPhone Connect telephony software, softphone and thus all telephony functions are available without a hardware telephone.

No matter where you are, in the office, home office or hotel: You can always be reached under your office extension. The person you are talking to will see your office number. If your employees share a workstation in the office, they can always be reached under their extension number with the softphone – regardless of their desk.

Softphone can be used with almost all end devices. You can find an overview of our supported headsets here: supported headsets

The availability of headsets during the Corona crisis was and sometimes still is quite unsure. With XPhone Connect, you can work without a headset. The feature AnyDevice enables you to use a private landline or cell phone. This works without your employees having to send their private numbers or incur any costs.

Your call partner is always shown your office number (one-number feature) and the telephony costs are automatically billed to the company.

AnyDevice allows to set up the communication for the home office quickly and inexpensively without any additional investment in expensive infrastructure.

Today, it is almost mandatory that individual employees are able to manage their workday from home. However, it becomes really complex when hotlines and collective lines have to be distributed. This is possible with XPhone Connect TeamDesk. The feature allows you to set up teams across locations and PBXs: Set up as many hotlines as you like and define distribution strategies, business hours, thresholds and follow-up times for each hotline.

Employees in the hotline can use Softphone or AnyDevice just like all other XPhone users and can thus work completely location-independently. Thanks to TeamDesk, the city of Deggendorf has succeeded in sending all its employees to their home offices, even though 90 per cent of the calls that reach the authority every day are received on collective lines. Read the complete case study here: "With XPhone againstCovid-19"

Especially in the home office, it is important to communicate presences and absences. XPhone Connect's presence management serves this purpose. Whether you want to connect a customer or need a short feedback: With the presence management, you can see at a glance which colleagues are available, who is in an appointment, who is on the phone or has activated call forwarding. The automatic calendar synchronisation keeps the status up-to-date. You can also adjust this manually, even on the go via mobile app.

In a separate Team Panel, you can flexibly compile the colleagues with whom you work particularly intensively. A quick glance is all it takes to know whether a call is worthwhile or whether chat or e-mail is the better way of interaction. If you need feedback from a colleague who is not at the desk at the moment, you can activate the "info when available" function. This way you know directly when your colleague has time for you.

In everyday office, it often just needs a quick question to the group to solve small problems such as finding a file on the server or understanding the usage of a programme. When colleagues are spread across the country, this is likely to be more difficult. To strengthen teamwork and enable mutual help, however, there are useful tools for virtual collaboration.

Business chat is of great importance, and every team should open it in the morning to discuss general matters or just to wish each other a good morning. Features like Screen-Sharing replace the look over your shoulder to quickly help a colleague. Meeting features allow the team to confer and share thoughts on a presentation.

Microsoft Teams was introduced by many companies during the Covid-19 pandemic to enable video telephony for employees. The problem: While Teams is used for internal exchanges and video sessions, telephony to the public telephone network is generally left out for cost reasons. This is why it happens now and then that the phone starts ringing during an important video meeting.

XPhone remedies that: Thanks to bidirectional telephony and presence sync with Microsoft Teams, both clients recognise calls. Incoming calls are automatically diverted to voice mail or a colleague during a Teams meeting. Conversely, no Teams calls are received while an employee is on the phone via XPhone.