XPhone Connect for Swyx
XPhone Connect can not only be deployed as a stand-alone-solution. Thanks to the modularity and interoperability of the platform, XPhone Connect can also be deployed to enhance 3rd party solutions such as Swyx.
The contact search engine for your Swyx client
Contact data is the very foundation of any communication. However, most data is dispersed throughout the organisation and among various databases. With XPhone Connect you can access all your contact information directly in your Swyx client by means of a flexible free-text search while incoming callers are reliably identified.
All contacts. In your Swyx client.
Almost any business accumulates a plethora of contact data over the years. The drawback: this data is stored in various databases, applications as well as ERP- and CRM-systems or is altogether stored in the cloud. With XPhone Connect you can link virtually any data source to your Swyx client. The data is moreover used for caller identification: any incoming caller, whose information is stored in one of the connected databases, is reliably identified before the call is even answered.
Flexible search. Precise results.
Whether you are searching for a name, company or telephone number: with XPhone Connect you can search all connected databases by means of a flexible free-text search directly in your Swyx client. Thanks to the powerful search index you get your search results in a split second. And best of all: these features are not only available in your Windows client, but also in most LDAP capable telephones. Not enough data already? Then you may want to link directory services like public telephone books to your Swyx client.
Intuitive user interface. Central administration.
No programming skills required: frequently used data sources (Microsoft Dynamics, Outlook, IBM Notes, etc.) are preconfigured. Via drag and drop all other sources are added and data fields matched. Like this, all features are instantly available in the users´ Swyx client without the need for additional local installations.
Features
- Flexible free-text search (e.g. family/given name, department, company, number, extension, etc.) In the Swyx Windows client im Swyx Windows-Client and in LDAP capable telephones1
- Caller identification in the Windows client
- Search prefix to exclude search terms
- Search result prioritisation
- Proximity search
Administration
- Plug & Play setup
- Intuitive administration interface
- Import & export of settings
- No installation of client components required
Technology
- Direct access to original data
- High performance index with cache for fast search
- Multi-site capable telephone number index
- Database prioritisation
- Phone number normalisation
Configuration
- Number of databases: 10 (expandable)
- Multiple mapping of data fields
- Aggregation of data fields
- Mapping wizard for easy data field allocation (Drag & Drop)
- Preconfigured mapping diagrams for data fields of frequently used data sources
- Create & edit custom data fields
1 - Compatibility and functionality may depend on utilised LDAP capable telephones.
Supported data sources (Examples)
- Active Directory / LDAP
- ODBC
- XPhone Connect Server User
- Microsoft Outlook: public contacts
- IBM Notes: public contacts
- Microsoft Dynamics CRM
- Microsoft Dynamics NAV
- Salesforce
- SAP R3 / R6
- Public telephone directories
- CSV / TXT
- SwyxWare Version 2015 R3
Datasheet: XPhone Connect for Swyx
Find all essential information pertaining to the Swyx extension with XPhone Connect in the PDF datasheet.