XPhone Connect for Skype for Business

XPhone Connect can not only be deployed as a stand-alone-solution. Thanks to the modularity and interoperability of the platform, XPhone Connect can also be deployed to enhance 3rd party solutions such as Skype for Business. 

 
 

Skype for Business. Bridging the gap.

XPhone Connect enables you to extend Skype for Business to include numerous valuable functions. Connect various data sources such as ERP or CRM systems: All contacts are available directly in the Skype client via free text search and are simultaneously used for caller identification.  Or go even a step further and use so-called dashboards to integrate virtualy any contact related information stored in the connected data sources such as ERP, HR or CRM system into your conversations. Deploy application integration in your organisation and provide your employees with relevant information when they need it: XPhone Connect turns Skype for Business into a Swiss Army Knife of application integration and a powerful contact search engine.

 
 
Skype for Business Logo
 
 
 
 
 
Application integration 
Contact data integration 
Supported data sources 
Supported Skype versions
 
 
Besserer Service zahlt sich aus

Dashboard: all data at a glance

How can you save time while simultaneously improving your customer service? Easy: by automatically availing of all relevant information during each conversation.

The XPhone Connect Dashboard bridges the gap between your business applications and your communication. Enabling you to display any information such as customer number or payment term stored in your CRM or ERP system directly in your XPhone Connect AppLink client. You decide which data this is.

AppLink dashboards can be automatically displayed for incoming and outgoing calls and chats.

 

AppLinks: cut straight to the chase

You don’t just want to talk. You want to act, too! Fast and without detours. Our tip: make use of shortcuts. Our shortcut is called AppLink.

With AppLinks you can start actions immediately: Create a new sales opportunity, automatically fill a Word template with the caller's data or open the contact record in the original source.

It is just as easy to integrate web links in your dashboard to plan the route your contact´s address at a single click or to jump right to the LinkedIn profile of your interlocutor. Everything tailored to your needs.

The ideal dashboard for each team

Each department has a different perspective. While the CRM system may be the decisive tool for Sales, your Customer Service team may apply its own ticket system. And even if the same software is the most important tool, it is usually the data that counts.

You can tailor the XPhone Connect Dashboard exactly to the requirements of individual departments or teams. When a customer rings Sales, the customer number and payment term, for example, are displayed to the Sales Rep. If the same customer calls support, the dashboard provides information about the ticket history and the product version used instead. The actions can also be tailored to fit perfectly. While the sales department can create a new sales opportunity directly from the AppLink client, the customer service opens the caller´s last ticket with a single click.

Your tool: the Dashboard Designer

Dashboards are set up centrally by the administrator. In the Dashboard Designer – a visual design tool based on the “WYSIWYG” principle (“What you see, is what you get”) – any number of dashboards can be defined. Components such as address blocks or actions can be easily compiled via Drag & Drop.

To get you started, we provide a wide range of predefined elements (show contact's address, show address on map, embed web site or iFrame, etc.). Additionally, out-of-the-box standard dashboards are available for Microsoft Outlook, Microsoft Dynamics CRM, Microsoft Dynamics NAV, SAP and Salesforce with various AppLinks (create call notes, task, appointment, open contact mask, etc.).

 
 
 
Skype for Business presentation preview
 
 

Presentation: XPhone Connect for Skype for Business

Find all essential information pertaining to the Skype for Business extension with XPhone Connect in the PDF presentation.

 

XPhone Connect Directory

Using the XPhone Connect Directory, practically any data source can be connected to Skype for Business. The result: whether ERP, CRM or cloud service – all data sources are available directly in the Skype client via free-text search, whereby both advanced searches can be carried out and exclusion criteria defined. The original file is always accessed; data is not replicated. The permissions can be assigned based on Active Directory users and security groups. Applications are integrated without programming: via Drag & Drop, any data fields can be assigned in the XPhone Connect Directory and made available centrally for all Skype clients (Windows, MAC & mobile).

But not only company contacts are of relevance for everyday tasks. Whether you are looking for a hotel or a car hire company, XPhone permits access to the entire Telefonbuch Deutschland, thereby making more than 30 million official contact data items available in the Skype client. This data is simultaneously used as caller ID: for reliable identification even of callers who have not been previously stored in any company data base.

 
 

Features

  • Flexible free-text search (by first name / surname, department, company, phone number, extension etc.) in the Windows client, in the mobile app and on LDAP-enabled telephones 1, 2
  • Caller ID on the Windows Client
  • Search prefix for identifying parameters
  • Search prefixes for searching public and private contacts
  • Prioritisation of search results by data base
  • Proximity search
 
 

Administration

  • Plug & play start-up
  • Intuitive administration interface
  • Importing & exporting settings
  • No client installation
  • Permissions based on Active Directory user & security groups
 
 

Technology

  • Direct access to original data
  • High-performance index with cache for swift data search
  • Phone number index with multiple location capacity
  • Prioritisation of data bases
  • Automatic standardisation of phone numbers
 
 

Data base connection

  • Number of data sources: 10 (extensible)
  • Multiple allocation of data fields
  • Aggregation of data fields
  • Mapping wizard for easy linking of source data (Drag & Drop)
  • Pre-configured field links for various standard applications
  • Customised data fields
 
 
Kontaktsuche mit XPhone Connect im Skype for Business Client
 

1 - On LDAP-enabled phones, access to personal contacts is only possible when user authentication is supported by the device.
2 - Compatibility and functional scope are dependent on the LDAP phone used.

Skype for Business datasheet preview
 
 

Datasheet: XPhone Connect for Skype for Business

Find all essential information pertaining to the Skype for Business extension with XPhone Connect in the PDF datasheet.

 

Data sources supported (examples)

  • Active Directory / LDAP V2/V3
  • ODBC
  • XPhone Connect server users
  • Microsoft Outlook: public contacts
  • Microsoft Outlook: private contact folder 1
  • Microsoft Outlook: shared contact folder
  • IBM Notes: public contacts
  • IBM Notes: private contacts 1
  • Microsoft Dynamics CRM
  • Microsoft Dynamics NAV
  • Salesforce
  • SAP R3 / R6
  • DATEV pro
  • Das Telefonbuch Deutschland
  • The Swiss telephone book ETV
  • CSV / TXT
 
 
 
 
 

1 - On LDAP-enabled phones, access to personal contacts is only possible when user authentication is supported by the device.

Contact data integration:

  • Skype for Business 2016
  • Skype for Business 2015
  • Skype for Business for iOS, Android & Windows Phone

Application integration:

  • Skype for Business 2016
  • Skype for Business 2015
 
 
 
 

Webcast: XPhone Connect for Skype for Business

In the Webcast, we show you how to use XPhone Connect to make your Skype for Business client even more powerful. See for yourself how data sources can be connected to Skype in no time via Drag & Drop and how to use the Dashboard Designer to create individual dashboards for your organisation.

Skype for Business Dashboard
 
 
 
Skype for Business Integrationsgrafik
 
 

Request test licences

Discover XPhone Connect for Skype for Business. Benefit from additional functions and transform your Skype client into a Swiss Army Knife of application integration and a powerful contact search engine.

XPhone Connect for Skype for Business: Test it now:

  • No licence costs
  • 30-day trial
  • Full range of functions
 

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