Kreissparkasse Vulkaneifel: Optimum availability

"We would always choose XPhone again."

 
 

The company

Kreissparkasse Vulkaneifel has its head office in Daun, and 13 other branches in the region's various municipalities. With 220 employees, the bank is a major employer in the region.

The project

After having been in use for 20 years, the Kreissparkasse's network and telephone systems were outdated, and both needed upgrading. At the end of the upgrade, each branch had its own telephone system and numbers. 

In order to optimise the co-operation between the branches, the new system should have a company-wide presence management, intelligent voicemail system, CTI and fax functions, automatic call distribution and a central exchange workstation. The communication was also to be integrated in Notes.

Referenzkunde Kreissparkasse Vulkaneifel
 
 
"Unfortunately, our loss quote was huge. This meant our most important aim was to improve customer services and telephone availability. XPhone enabled us to reduce the number of lost calls by 20%."

Alwin Rauch, project manager Kreissparkasse Vulkaneifel

Products used

  • XPhone Unified Communications
  • XPhone Virtual Directory
  • Avaya Communication Manager



 
 
 

20 Prozent

niedrigere Verlustquote bei eingehenden Anrufen

600-800

Anrufe gehen pro Tag
bei der Sparkasse ein

13 Standorte

greifen dank XPhone auf einheitliche Kontaktdaten & Präsenzmanagement zu

 

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