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Bisnode: UC integration in Salesforce

"Thanks to XPhone, our customer communications are now much more efficient and more personal."


The project

The more relevant an application is to a company's success, the more important it is that it should be deeply integrated. For the Austrian credit agency Bisnode D&B, the CRM system Salesforce is the decisive instrument. 

In order to make its sales activities even more efficient, Salesforce was to be directly connected to its communications infrastructure. 

The challenge: As soon as the new telephone system had been installed, the decisive interface was disconnected by the manufacturer. However, the financial specialist refused to let the unfortunate timing put him off – and instead bridged the gap between IT and TC with XPhone Unified Communications.

Today, all callers are identified by the direct connection to the Salesforce API. Salesforce records on contact and company can be opened at a click directly in the client so that the department has all the relevant information on the caller available in a second.

Dejan Vladic, Senior Software Engineer bei Bisnode Österreich
"Thanks to XPhone, our central sales force is today deeply embedded in the communication in every respect. Not only has this made our customer communications far more efficient, but above all more personal than it used to be."

Dejan Vladic, Senior Software Engineer at Bisnode Austria

Products used

  • XPhone Unified Communications
  • XPhone Virtual Directory
  • Cisco Unified Communication Manager


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