With TELES and C4B, the phone becomes indispensable for companies

09.07.2013

TELES and C4B jointly create an integrated communications platform. With the application XPhone Unified Communications, the virtual telephone system by TELES turns into a central communications platform for users.

TELES and the Munich-based telecom specialist C4B Com For Business have created a communications solution which bridges the gap between Cloud telephony and locally operated applications. Thanks to this solution, the virtual telephone system IP Centrex by TELES and XPhone Unified Communications (UC) by C4B turn any internet-enabled end device into a fully fledged communications center.It allows users to quickly access all telephony functions, call journals and contacts in the office or home office, to receive and send faxes via computer. Customer data and information on the presence status and availability by phone are available at all times for all colleagues. Online meetings and video conferences can be set up spontaneously. At a glance: Users benefit from a seamless integration into business processes and ICT infrastructure. Any additional drivers are not required. Thus, full phone control is possible via computer – regardless of the end device or softphone used.

Oliver Olbrich, TELES Chief Operating Officer, said, "Employees of companies using an IP Centrex by TELES gain a unique level of convenience with the bundle of a hosted telephone system and XPhone by C4B. IP Centrex and XPhone UC reflect any work, communications and business processes and make established and powerful functionalities available to users of Cloud telephony services. Our customers therefore enjoy an extensive investment protection and great flexibility in the selection of end devices and the operating environment."


TELES and C4B close gap of conventional Cloud services

"One disadvantage of many Cloud services has been the lacking integration into local applications," noted Michael Schreier, Board of C4B. "Within the framework of cooperation of TELES with C4B, we have managed to link the virtual telephone system IP Centrex with locally operated applications such as Microsoft Outlook, enterprise resource planning systems (ERP) or customer databases (CRM)."

XPhone Unified Communications thus creates the connection between the virtual telephone system and the local IT infrastructure within the company so that business communication is interlocked via mobile and fixed network with local applications and integrated into the business processes. "The option that the installation of the software is completely parameterized is interesting for Carriers, meaning that a user can operate the Client by plug-and-play operation," explained Michael Schreier. "Those network operators relying on this platform will gain a real added value solution for customers and will clearly distinguish themselves from competitors," added Oliver Olbrich.


Greater convenience, less effort

The virtual telephone system IP Centrex is provided via internet on a central server platform and supplements or replaces PBXs at remote locations. In doing so, Carriers can hire a Client and branding enabled virtual telephone system on a hosted and constantly maintained platform.
Carriers gain time to promote sales of individual telephony solutions without taking care of the smooth operation and the maintenance of the system. Enterprise customers benefit from a flexible and highly available telephone system that adapts to their needs and is conveniently operated via internet. The capital-intensive purchase of a conventional system on site, costs for its maintenance and the oftentimes fixed determination of one end device manufacturer are omitted.


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