Hardware swap

STEP-BY-STEP INSTRUCTIONS ON HOW TO SWAP HARDWARE

 
 

1. Download and install software

Software download

Download the XPhone Connect software.

 

Software installation

Install the software on the new hardware. Follow the instructions in the installation wizard

 
 
 

2. Determine MAC address and/or hardware ID

Swapping the XPhone system hardware requires the MAC address and/or hardware ID of your current XPhone server and that of the future server.


XPhone Unified Communications, XPhone Virtual Directory, XPhone Essentials or Octopus Desk

Determine the MAC address (physical address) by opening the command line on your current system and entering the following command:

ipconfig /all

Please note the MAC address.


 

XPhone Connect

The hardware ID can be found in the administration interface of the XPhone Connect server at:

System settings > Licences > Licence management > Import licence package

Please note the hardware ID.

 
 
 

3. Move licences to new hardware

Licence code to hand

Moving your XPhone licences from one item of hardware to another requires a licence code for the licences already available which can be found in your licence certificate received by e-mail.


 

Open licence management

Open the licence management function. Do this by clicking the corresponding link to your product:

 

Select hardware swap

Click Next and enter your licence code and the security code shown before clicking Next.

 

Enter licence code

You will receive a message that your licences have already been called and you now have the possibility to call the licence again or implement a hardware swap.

 

The hardware swap can only be continued after confirmation that the licences are to be moved to new hardware.

Confirm by clicking the link in the e-mail.

 

Following confirmation, you can implement the hardware swap within 24 hours.

 

Enter new hardware ID or MAC address

Click Next and enter the new hardware ID or MAC address of the server to which the licences are to be moved. Then click Next again.



 

Register licences for new hardware

Finally, you will receive a summary of the licences to be moved to the new hardware.

If all the details are correct, please click Generate and deliver licence.

You will then receive an e-mail containing the corresponding licence (XML) file.

 

4. Activate licence

Open administration interface

XPhone Connect

Open the administration interface of your XPhone Connect server and open licence management:

System settings > Licences > Licence management > Import licence package

Load the saved licence file (.xml) on the XPhone server and click Import to install the licences.


XPhone Unified Communications, XPhone Virtual Directory, XPhone Essentials and Octopus Desk

Install the licence file by opening the administration interface of your XPhone server and opening licence management:

System settings > Licences > Licence management > Import licence package

Load the saved licence file (.xml) on the XPhone server and click Import to install the licences.

 

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