You've configured multiple Telephony-Gateways of different locations in the XPhone Server. Because they are connected, users can call internally and pick calls across locations. If this isn't being routed by the PBX automatically, you can configure this in the XPhone Server.
The OpenScape Business shows the alert "CSTA Overall Status: Partially Disabled" in the diagnosis, which causes the PBX node to go offline. To solve this, the parameter "ACSE_IgnoreStatusPartiallyDisabled" has to be set. Make sure you're using the most recent XPhone UC V4 or XPhone Connect version.
Which settings in the XPhone Server can be changed regarding number signalling, inbound calls and outbound calls?
If an employee from location A calls location B, only the internal extension is displayed in the XPhone Client. Since the phone numbers are included in the address book complete with dialling code and main phone number, name resolution does not work.
This article explains the necessary configuration of the telephony dialing parameters when using the E.164 numbering plan. For example, this configuration is necessary for Cisco Unified Communication Manager with E.164 configuration.
An application uses a TAPI line provided by the XPhone TAPI Service provider. The XPhone TAPI Service provider does not signal the phone numbers as expected, so no Popup windows are being created by the application or the numbers in the application cannot be called via the TAPI line.
Incoming Fax, that are printed directly via the UM server, are printed in the wrong size (generally smaller). Open in the web administration of the UM server the SETTINGS -> UM -> FAX -> GENERAL.
If you address a fax in Microsoft Outlook via the button "Fax To:" and select the contacts via the Global Address List, it may happen that the fax number is not transferred to the Outlook fax form.
By default, fax cover pages use the number that is displayed for the user in the "Fax" -> "Fax number" section of the XPhone Server. What must be configured so that the fax number from "Fax. Service" and not the fax number from the "Fax Number" field?
To use server-side rendering, please note the following instructions: Make sure you are using the latest XPhone Server version.
If a user (or test user) sends a fax via the Outlook Client, it is not delivered to the recipient. In the log file "Mail2Fax" the error "Sender of mail message is unifiy messaging server itself" is generated.
If the e-mail server fails, what should I do if fax messages are to be delivered to users via this e-mail server? The XPhone Server attempts to deliver fax messages for five days.
How can I activate the control characters of the XPhone Fax printer during installation? As of XPhone UC V4.4.x or higher, you can activate it via the setup.ini file of the "XPhone UC" setup in the "Setup32" or "Setup64" subdirectory.
If the PBX does not send the recipient number in a block for incoming faxes, the fax reception service may already evaluate the recipient number if it is not yet complete and therefore cannot find the user in the XPhone server.
How can the phone number conversion with regular expressions be activated for the called fax number (Called ID) via the tool XpDialingFilter?
Incoming fax message are delivered as a PDF, but the PDF does not have the correct A4 format. How can I force that?
How can the display of the fax formular for incoming fax messages sent to users of the Outlook client be deactivated? This is done directly on the XPhone server under UM > FAX > GENERAL in the "Advanced Settings"
An incoming fax or voicemail in the user's inbox shows an IP adress instead of the callnumber of the sending person in the header. Open the XCAPI configuration (expert mode: View -> expert mode) and navigate to the set controller -> Callnumberfilter settings -> tab "Callnumber from Network").
How can fax messages per user or fax number be archived in specified folders? Go to Systemsettings > UM > Fax > Printer and set a new printer there.
Incoming fax, that are shown in the XPhone Client, can't be opened. Incoming fax are delivered in the TIF format. On many operating systems is no application (Picture Viewer) for TIF documents set as standard. You can define these as following:
Incoming Fax messages are not received by the XPhone Server. It can be seen in the Fax2Mail logfile that the XPhone server evaluates incoming numbers immediately and does not wait for the PBX system to transfer the Fax number fully.
Can all in and outcoming Fax documents be automatically archived? Archivation of incoming fax messages: Open in the administrationsurface UM -> FAX -> GENERAL
After a (re)start of the XPhone Server service or the servermachine the UM services "SMTP shipping" (SMTPTransmitter), "Fax shipping" (Mail2Fax) and "SMS shipping" (Mail2SMS) won't start anymore.
What log files are needed for analysis if there is a problem with fax, voicemail or text messaging functions or the messages do not reach the recipient?
Incoming faxes are not accepted by the XPhone Server. There can be various reasons for this: the fax number is not assigned to any user in the XPhone Server
You can set specific values in the UM Settings in the XPhone Server web interface in order to achieve the desired behaviour. Navigate to "UM > Voicemail > General > Advanced Settings".
An incoming fax or voicemail in the user's inbox shows an IP adress instead of the callnumber of the sending person in the header. Open the XCAPI configuration (expert mode: View -> expert mode) and navigate to the set controller -> Callnumberfilter settings -> tab "Callnumber from Network").
What log files are needed for analysis if there is a problem with fax, voicemail or text messaging functions or the messages do not reach the recipient?
In which format must phone numbers be created in Active Directory or a text file in order to be created automatically in XPhone Server via the connector function? The connector first filters special characters such as round brackets, minus signs, slashes. The following formats are generally permitted:
The Microsoft Exchange Server allows a maximum of 32 concurrent sessions to access MAPI. When private and public Exchange Server adapters are connected, more than 32 sessions may be opened on the MAPI interface. If this is the case, the following message with source "MSExchangeIS " can be found in the Windows Event Viewer under Applications
What does the option "Only once when setting up a user" listed several times in Active Directory Connector Manager mean? If this option is set, the respective information is taken from the Active Directory in the XPhone Server when the user is first created.
The access to the connected private and/or public Outlook contact folders, which were integrated via the Virtual Directory as data source, is no longer possible after some time. In the Windows Event Viewer there is a MAPI error 8004011D or "MAPI_E_FAILONEPROVIDER" in the application log.
How can you access the Microsoft SQL 2008 Express database UCDATA08 or the instance called UCS08 of the XPhone Server or Virtual Directory Server, for example, to configure a backup?
The IIS error "HTTP Error 500.21 - Internal Server Error - Handler "PageHandlerFactory-Integrated" has a bad module "ManagedPipelineHandler" in its module list." appears if you try to open the administration frontend. This happens if the installation of ASP.Net encountered an error. You can fix this error the following way:
What does the option "Only once when setting up a user" listed several times in Active Directory Connector Manager mean? If this option is set, the respective information is taken from the Active Directory in the XPhone Server when the user is first created.
To use server-side rendering, please note the following instructions: Make sure you are using the latest XPhone Server version.
After a (re)start of the XPhone Server service or the servermachine the UM services "SMTP shipping" (SMTPTransmitter), "Fax shipping" (Mail2Fax) and "SMS shipping" (Mail2SMS) won't start anymore.
What log files are needed for analysis if there is a problem with fax, voicemail or text messaging functions or the messages do not reach the recipient?
In the source of a connector: Active Directory or text file, a data change occurs, e.g. the name or phone number is changed for a user. Yet this change is not applied to the user in the XPhone Server even though the connector has already run.
When trying to login to the XPhone Server administration interface a message appears: "Logon cancelled. User logged out." This message appears after too many failed login attempts.
In which format do the phone numbers need to have been entered into the source (Active Directory or text file), so that they can be created as lines in the XPhone server and automatically be assigned to the users?
How can you access the Microsoft SQL 2008 Express database UCDATA08 or the instance called UCS08 of the XPhone Server or Virtual Directory Server, for example, to configure a backup?
The XPhone Server administrator specifies the maximum number of team keys for users. The user sees the sum of all team members from all teams in which he is a member.
How can the display of the fax formular for incoming fax messages sent to users of the Outlook client be deactivated? This is done directly on the XPhone server under UM > FAX > GENERAL in the "Advanced Settings"