XPhone Unified Communications Knowledgebase
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Why does the OpenScape Business show "CSTA Overall Status: Partially Disabled" in the diagnosis?
The OpenScape Business shows the alert "CSTA Overall Status: Partially Disabled" in the diagnosis, which causes the PBX node to go offline. To solve this, the parameter "ACSE_IgnoreStatusPartiallyDisabled" has to be set. Make sure you're using the most recent XPhone UC V4 or XPhone Connect version.
Documentation for Dialling Parameter settings and the "Dialling Parameters Special Configuration" tool
Which settings in the XPhone Server can be changed regarding number signalling, inbound calls and outbound calls?
Why doesn't name resolution work between networked locations?
If an employee from location A calls location B, only the internal extension is displayed in the XPhone Client. Since the phone numbers are included in the address book complete with dialling code and main phone number, name resolution does not work.
How can I call internally and pick calls across locations?
You've configured multiple Telephony-Gateways of different locations in the XPhone Server. Because they are connected, users can call internally and pick calls across locations. If this isn't being routed by the PBX automatically, you can configure this in the XPhone Server.
Telephony configuration with a E.164 numbering plan
This article explains the necessary configuration of the telephony dialing parameters when using the E.164 numbering plan. For example, this configuration is necessary for Cisco Unified Communication Manager with E.164 configuration.
Why does the XPhone TAPI Service Provider signales phone numbers not as expected to a application?
An application uses a TAPI line provided by the XPhone TAPI Service provider. The XPhone TAPI Service provider does not signal the phone numbers as expected, so no Popup windows are being created by the application or the numbers in the application cannot be called via the TAPI line.
How can I activate the XPhone fax control characters in the setup?
How can the control characters of the "XPhone Fax" printer be activated while it is installing? From XPhone UC V4.4.x and newer on you can activate via the file setup.ini of the "XPhone UC" setup in the subfolder "Setup32" or "Setup64" manually.
How can I force the A4 format of incoming fax messages?
Incoming fax message are delivered as a PDF, but the PDF does not have the correct A4 format. How can I force that?
How can I deactivate the display of fax formulars in Microsoft Outlook?
How can the display of the fax formular for incoming fax messages sent to users of the Outlook client be deactivated? This is done directly on the XPhone server under UM > FAX > GENERAL in the "Advanced Settings"
Why are IP adresses instead of calling numbers shown in the header of fax or voicemails?
An incoming fax or voicemail in the user's inbox shows an IP adress instead of the callnumber of the sending person in the header. Open the XCAPI configuration (expert mode: View -> expert mode) and navigate to the set controller -> Callnumberfilter settings -> tab "Callnumber from Network").
How can fax messages be archived in user specific folders?
How can fax messages per user or fax number be archived in specified folders? Go to Systemsettings > UM > Fax > Printer and set a new printer there.
Why can't incoming fax be opened in the fax journal?
Incoming fax, that are shown in the XPhone Client, can't be opened. Incoming fax are delivered in the TIF format. On many operating systems is no application (Picture Viewer) for TIF documents set as standard. You can define these as following:
Warum werden ausgedruckte Faxe verkleinert dargestellt?
Incoming Fax, that are printed directly via the UM server, are printed in the wrong size (generally smaller). Open in the web administration of the UM server the SETTINGS -> UM -> FAX -> GENERAL.
Why are incoming Fax messages not received by the XPhone Server?
Incoming Fax messages are not received by the XPhone Server. It can be seen in the Fax2Mail logfile that the XPhone server evaluates incoming numbers immediately and does not wait for the PBX system to transfer the Fax number fully.
How can in and outcoming Fax be archived?
Can all in and outcoming Fax documents be automatically archived? Archivation of incoming fax messages: Open in the administrationsurface UM -> FAX -> GENERAL
What log files are needed when there is a problem with UM functions?
What log files are needed for analysis if there is a problem with fax, voicemail or text messaging functions or the messages do not reach the recipient?
Why are incoming faxes not accepted by the XPhone Server?
Incoming faxes are not accepted by the XPhone Server. There can be various reasons for this: the fax number is not assigned to any user in the XPhone Server
Why does the message "No internal message memory configured" appear on client startup?
On the XPhone Client, the message "No internal message memory is configured for the user" appears on startup. The light on the lower right edge of the XPhone client is red or yellow (when using CTI functions)
Why are fax or voicemail messages not being delivered to users?
Incoming fax or voicemail messages are accepted by the XPhone Server but not received by the user. In addition, no delivery confirmations are sent for fax or text messages.
Can short voicemail recordings be ignored?
You can set specific values in the UM Settings in the XPhone Server web interface in order to achieve the desired behaviour. Navigate to "UM > Voicemail > General > Advanced Settings".
Why are IP adresses instead of calling numbers shown in the header of fax or voicemails?
An incoming fax or voicemail in the user's inbox shows an IP adress instead of the callnumber of the sending person in the header. Open the XCAPI configuration (expert mode: View -> expert mode) and navigate to the set controller -> Callnumberfilter settings -> tab "Callnumber from Network").
What log files are needed when there is a problem with UM functions?
What log files are needed for analysis if there is a problem with fax, voicemail or text messaging functions or the messages do not reach the recipient?
Why does the message "No internal message memory configured" appear on client startup?
On the XPhone Client, the message "No internal message memory is configured for the user" appears on startup. The light on the lower right edge of the XPhone client is red or yellow (when using CTI functions)
Why are fax or voicemail messages not being delivered to users?
Incoming fax or voicemail messages are accepted by the XPhone Server but not received by the user. In addition, no delivery confirmations are sent for fax or text messages.
What format must telephone numbers in address books or databases have?
Do address books or databases linked to the XPhone Client or Virtual Directory have to contain phone numbers in canonical format, e.g. +49(89)123456? XPhone or the Virtual Directory accepts all common formats.
Incorrect search hits for database connection via Virtual Directory (primary key case sensitive)
Wrong search hits for database connection via Virtual Directory (primary key case sensitive). Wrong search hits are displayed for search hits from any XPhone Connect Directory data source. In the data source, there are primary keys with partially identical contents that differ only in upper and lower case.
[V4] How can I connect the Active Directory as an address book via LDAP?
The Active Directory (AD) can be connected to the CTI / UM Client as an address book. In the client click on Tools -> Address Books -> New Address Book. Assign a name of your choice.
How can I notify the administrator when a user is deleted by connectors?
After the third connector run, the Active Directory or text connector deletes all users that no longer fall within the filter criteria, for example, users are no longer members of the relevant security group in the Active Directory. What needs to be configured so that the administrator is notified by e-mail before users in the XPhone Server are deleted from the Text or Active Directory connector?
Why is the Virtual Directory Administration interface crashing?
As soon as you move the mouse pointer over the Virtual Directory administration interface, the Virtual Directory interface crashes. An exception error appears that refers to PresentationCore.dll.
Active Directory Connector / Text Connector: Format of phone numbers
In which format do phone numbers have to be created in the Active Directory or in a text file in order to be automatically created in the XPhone Server using the Connector function? The connector first filters special characters such as round brackets, minus signs and slashes. The following formats are generally permitted:
Will users, created by a connector, be deleted if they are no longer present in the source?
Will users, created by an AD- or Text-Connector, be deleted if they are no longer present in the source? Every connector has built-in security mechanisms. A user added by a connector gets deleted after the connector runs three times.
How do you set up access to the Microsoft SQL database?
How can you access the Microsoft SQL 2008 Express database UCDATA08 or the instance called UCS08 of the XPhone Server or Virtual Directory Server, for example, to configure a backup?
How can I notify the administrator when a user is deleted by connectors?
After the third connector run, the Active Directory or text connector deletes all users that no longer fall within the filter criteria, for example, users are no longer members of the relevant security group in the Active Directory. What needs to be configured so that the administrator is notified by e-mail before users in the XPhone Server are deleted from the Text or Active Directory connector?
Why do I get the IIS error 500.21 when I start the web-based administration frontend?
The IIS error "HTTP Error 500.21 - Internal Server Error - Handler "PageHandlerFactory-Integrated" has a bad module "ManagedPipelineHandler" in its module list." appears if you try to open the administration frontend. This happens if the installation of ASP.Net encountered an error. You can fix this error the following way:
Why can't I access the XPhone administration interface? (cryptographic algorithms)
While accessing the administration interface or in notifications from the Windows event screen the following alert appears: "This implementation is not part of the Windows Platform FIPS validated cryptographic algorithms."
Why do I get an runtime error when trying to run XPhone web applications?
While trying to access the sites XPhone Admin, UC Settings and XPhone Web a runtime error appears. Check the following points: 1. ASP.NET v2.xx needs to be authorized in the Internet Information Service (IIS) under WEB SERVICE EXTENSION.
Will users, created by a connector, be deleted if they are no longer present in the source?
Will users, created by an AD- or Text-Connector, be deleted if they are no longer present in the source? Every connector has built-in security mechanisms. A user added by a connector gets deleted after the connector runs three times.
Why can't I login on the XPhoneSettings site?
A user opens the XPhone Settings website on his workstation yet isn't offered a login window.
What log files are needed when there is a problem with UM functions?
What log files are needed for analysis if there is a problem with fax, voicemail or text messaging functions or the messages do not reach the recipient?
Why does the connector not apply any changes in the source data (Active Directory or csv file)?
In the source of a connector: Active Directory or text file, a data change occurs, e.g. the name or phone number is changed for a user. Yet this change is not applied to the user in the XPhone Server even though the connector has already run.
How can I determine the console name for dynamic line assignment?
In order to use the dynamic line assignment on e.g. a Citrix terminal server, the exact console name needs to be determined from the windows registry. How can I determine the console name of the client?
Why is a backup or restore of the SQL server database not possible?
When doing a backup or restore of the XPhone SQL database UCDATA08 service "SQL (UCS08)" an error message appears, stating that it's not possible because the database is still being accessed, even if the XPhone Server service itself is no longer running.
Why is the login to the XPhone administration interface no longer possible?
When trying to login to the XPhone Server administration interface a message appears: "Logon cancelled. User logged out." This message appears after too many failed login attempts.
Which format do phone numbers need to have for Connectors?
In which format do the phone numbers need to have been entered into the source (Active Directory or text file), so that they can be created as lines in the XPhone server and automatically be assigned to the users?
How do you set up access to the Microsoft SQL database?
How can you access the Microsoft SQL 2008 Express database UCDATA08 or the instance called UCS08 of the XPhone Server or Virtual Directory Server, for example, to configure a backup?
Why do I get an runtime error when trying to run XPhone web applications?
While trying to access the sites XPhone Admin, UC Settings and XPhone Web a runtime error appears. Check the following points: 1. ASP.NET v2.xx needs to be authorized in the Internet Information Service (IIS) under WEB SERVICE EXTENSION.
Why does the message "No internal message memory configured" appear on client startup?
On the XPhone Client, the message "No internal message memory is configured for the user" appears on startup. The light on the lower right edge of the XPhone client is red or yellow (when using CTI functions)
What format must telephone numbers in address books or databases have?
Do address books or databases linked to the XPhone Client or Virtual Directory have to contain phone numbers in canonical format, e.g. +49(89)123456? XPhone or the Virtual Directory accepts all common formats.
How can I deactivate the display of fax formulars in Microsoft Outlook?
How can the display of the fax formular for incoming fax messages sent to users of the Outlook client be deactivated? This is done directly on the XPhone server under UM > FAX > GENERAL in the "Advanced Settings"