XPhone Unified Communications Knowledgebase
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Documentation for Dialling Parameter settings and the "Dialling Parameters Special Configuration" tool
Which settings can be changed in the XPhone Server for the number signaling, inbound calls and outbound calls?
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Why is name resolution not working between networked locations?
If an employee from location A calls location B, only the internal extension is displayed in the XPhone Client. Since the phone numbers are included in the address book complete with dialling code and main phone number, name resolution does not work.
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How can I call internally and pick calls across locations?
You've configured multiple Telephony-Gateways of different locations in the XPhone Server. Because they are connected, users can call internally and pick calls across locations. If this isn't being routed by the PBX automatically, you can configure this in the XPhone Server.
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Telephony configuration with a E.164 numbering plan
This article explains the necessary configuration of the telephony dialing parameters when using the E.164 numbering plan. For example, this configuration is necessary for Cisco Unified Communication Manager with E.164 configuration.
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Why does the XPhone TAPI Service Provider signales phone numbers not as expected to a application?
An application uses a TAPI line provided by the XPhone TAPI Service provider. The XPhone TAPI Service provider does not signal the phone numbers as expected, so no Popup windows are being created by the application or the numbers in the application cannot be called via the TAPI line.
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Why does the message "No internal message memory configured" appear on client startup?
On the XPhone Client, the message "No internal message memory is configured for the user" appears on startup. The light on the lower right edge of the XPhone client is red or yellow (when using CTI functions)
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What log files are needed when there is a problem with UM functions?
What log files are needed for analysis if there is a problem with fax, voicemail or text messaging functions or the messages do not reach the recipient?
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Why are fax or voicemail messages not being delivered to users?
Incoming fax or voicemail messages are accepted by the XPhone Server but not received by the user. In addition, no delivery confirmations are sent for fax or text messages.
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Why are incoming faxes not accepted by the XPhone Server?
Incoming faxes are not accepted by the XPhone Server. There can be various reasons for this: the fax number is not assigned to any user in the XPhone Server
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Why does the message "No internal message memory configured" appear on client startup?
On the XPhone Client, the message "No internal message memory is configured for the user" appears on startup. The light on the lower right edge of the XPhone client is red or yellow (when using CTI functions)
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What log files are needed when there is a problem with UM functions?
What log files are needed for analysis if there is a problem with fax, voicemail or text messaging functions or the messages do not reach the recipient?
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Why are fax or voicemail messages not being delivered to users?
Incoming fax or voicemail messages are accepted by the XPhone Server but not received by the user. In addition, no delivery confirmations are sent for fax or text messages.
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How do you set up access to the Microsoft SQL database?
How can you access the Microsoft SQL 2008 Express database UCDATA08 or the instance called UCS08 of the XPhone Server or Virtual Directory Server, for example, to configure a backup?
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Which format do phone numbers need to have for Connectors?
In which format do the phone numbers need to have been entered into the source (Active Directory or text file), so that they can be created as lines in the XPhone server and automatically be assigned to the users?
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How do you set up access to the Microsoft SQL database?
How can you access the Microsoft SQL 2008 Express database UCDATA08 or the instance called UCS08 of the XPhone Server or Virtual Directory Server, for example, to configure a backup?
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Why does the connector not accept any changes to the source data (Active Directory or csv file)?
In the source of a connector: Active Directory or text file, a data change occurs, e.g. the name or phone number is changed for a user. Yet this change is not accepted into the XPhone Server even though the connector has already run.
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What log files are needed when there is a problem with UM functions?
What log files are needed for analysis if there is a problem with fax, voicemail or text messaging functions or the messages do not reach the recipient?
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Why does the message "No internal message memory configured" appear on client startup?
On the XPhone Client, the message "No internal message memory is configured for the user" appears on startup. The light on the lower right edge of the XPhone client is red or yellow (when using CTI functions)
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