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XPhone Unified Communications Knowledgebase
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Telefonie
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How can I call internally and pick calls across locations?
You've configured multiple Telephony-Gateways of different locations in the XPhone Server. Because they are connected, users can call internally and pick calls across locations. If this isn't being routed by the PBX automatically, you can configure this in the XPhone Server.
Why does the OpenScape Business show "CSTA Overall Status: Partially Disabled" in the diagnosis?
The OpenScape Business shows the alert "CSTA Overall Status: Partially Disabled" in the diagnosis, which causes the PBX node to go offline. To solve this, the parameter "ACSE_IgnoreStatusPartiallyDisabled" has to be set. Make sure you're using the most recent XPhone UC V4 or XPhone Connect version.
Documentation for Dialling Parameter settings and the "Dialling Parameters Special Configuration" tool
Which settings in the XPhone Server can be changed regarding number signalling, inbound calls and outbound calls?
Why doesn't name resolution work between networked locations?
If an employee from location A calls location B, only the internal extension is displayed in the XPhone Client. Since the phone numbers are included in the address book complete with dialling code and main phone number, name resolution does not work.
Telephony configuration with a E.164 numbering plan
This article explains the necessary configuration of the telephony dialing parameters when using the E.164 numbering plan. For example, this configuration is necessary for Cisco Unified Communication Manager with E.164 configuration.
Why does the XPhone TAPI Service Provider signales phone numbers not as expected to a application?
An application uses a TAPI line provided by the XPhone TAPI Service provider. The XPhone TAPI Service provider does not signal the phone numbers as expected, so no Popup windows are being created by the application or the numbers in the application cannot be called via the TAPI line.
Why are fax numbers not taken over when selected via the Global Address List?
If you address a fax in Microsoft Outlook via the button "Fax To:" and select the contacts via the Global Address List, it may happen that the fax number is not transferred to the Outlook fax form.
How can I transfer the master data fax number to the fax cover sheet?
By default, fax cover pages use the number that is displayed for the user in the "Fax" -> "Fax number" section of the XPhone Server. What must be configured so that the fax number from "Fax. Service" and not the fax number from the "Fax Number" field?
What has to be considered for serverside fax rendering?
To use server-side rendering, please note the following instructions: Make sure you are using the latest XPhone Server version.
Why is my fax not delivered to the recipient via Outlook?
If a user (or test user) sends a fax via the Outlook Client, it is not delivered to the recipient. In the log file "Mail2Fax" the error "Sender of mail message is unifiy messaging server itself" is generated.
What happens to faxes if the e-mail server fails for a long time?
If the e-mail server fails, what should I do if fax messages are to be delivered to users via this e-mail server? The XPhone Server attempts to deliver fax messages for five days.
How can I activate the XPhone Fax control characters in the setup?
How can I activate the control characters of the XPhone Fax printer during installation? As of XPhone UC V4.4.x or higher, you can activate it via the setup.ini file of the "XPhone UC" setup in the "Setup32" or "Setup64" subdirectory.
Why are fax recipients not fully evaluated?
If the PBX does not send the recipient number in a block for incoming faxes, the fax reception service may already evaluate the recipient number if it is not yet complete and therefore cannot find the user in the XPhone server.
How can the phone number conversion for called fax numbers be activated?
How can the phone number conversion with regular expressions be activated for the called fax number (Called ID) via the tool XpDialingFilter?
How can I force the A4 format of incoming fax messages?
Incoming fax message are delivered as a PDF, but the PDF does not have the correct A4 format. How can I force that?
How can I deactivate the display of fax formulars in Microsoft Outlook?
How can the display of the fax formular for incoming fax messages sent to users of the Outlook client be deactivated? This is done directly on the XPhone server under UM > FAX > GENERAL in the "Advanced Settings"
Why are IP adresses instead of calling numbers shown in the header of fax or voicemails?
An incoming fax or voicemail in the user's inbox shows an IP adress instead of the callnumber of the sending person in the header. Open the XCAPI configuration (expert mode: View -> expert mode) and navigate to the set controller -> Callnumberfilter settings -> tab "Callnumber from Network").
How can fax messages be archived in user specific folders?
How can fax messages per user or fax number be archived in specified folders? Go to Systemsettings > UM > Fax > Printer and set a new printer there.
Why can't incoming fax be opened in the fax journal?
Incoming fax, that are shown in the XPhone Client, can't be opened. Incoming fax are delivered in the TIF format. On many operating systems is no application (Picture Viewer) for TIF documents set as standard. You can define these as following:
Warum werden ausgedruckte Faxe verkleinert dargestellt?
Incoming Fax, that are printed directly via the UM server, are printed in the wrong size (generally smaller). Open in the web administration of the UM server the SETTINGS -> UM -> FAX -> GENERAL.
Why are incoming Fax messages not received by the XPhone Server?
Incoming Fax messages are not received by the XPhone Server. It can be seen in the Fax2Mail logfile that the XPhone server evaluates incoming numbers immediately and does not wait for the PBX system to transfer the Fax number fully.
How can in and outcoming Fax be archived?
Can all in and outcoming Fax documents be automatically archived? Archivation of incoming fax messages: Open in the administrationsurface UM -> FAX -> GENERAL
Why can't the XPhone UM sending services (SMTP, Fax, SMS) be accessed?
After a (re)start of the XPhone Server service or the servermachine the UM services "SMTP shipping" (SMTPTransmitter), "Fax shipping" (Mail2Fax) and "SMS shipping" (Mail2SMS) won't start anymore.
What log files are needed when there is a problem with UM functions?
What log files are needed for analysis if there is a problem with fax, voicemail or text messaging functions or the messages do not reach the recipient?
Why are incoming faxes not accepted by the XPhone Server?
Incoming faxes are not accepted by the XPhone Server. There can be various reasons for this: the fax number is not assigned to any user in the XPhone Server
Why does the message "No internal message memory configured" appear on client startup?
On the XPhone Client, the message "No internal message memory is configured for the user" appears on startup. The light on the lower right edge of the XPhone client is red or yellow (when using CTI functions)
Can short voicemail recordings be ignored?
You can set specific values in the UM Settings in the XPhone Server web interface in order to achieve the desired behaviour. Navigate to "UM > Voicemail > General > Advanced Settings".
Why are IP adresses instead of calling numbers shown in the header of fax or voicemails?
An incoming fax or voicemail in the user's inbox shows an IP adress instead of the callnumber of the sending person in the header. Open the XCAPI configuration (expert mode: View -> expert mode) and navigate to the set controller -> Callnumberfilter settings -> tab "Callnumber from Network").
What log files are needed when there is a problem with UM functions?
What log files are needed for analysis if there is a problem with fax, voicemail or text messaging functions or the messages do not reach the recipient?
Why does the message "No internal message memory configured" appear on client startup?
On the XPhone Client, the message "No internal message memory is configured for the user" appears on startup. The light on the lower right edge of the XPhone client is red or yellow (when using CTI functions)
Active Directory Connector / Text Connector: Format of phone numbers
In which format must phone numbers be created in Active Directory or a text file in order to be created automatically in XPhone Server via the connector function? The connector first filters special characters such as round brackets, minus signs, slashes. The following formats are generally permitted:
How can I notify the administrator when a user is deleted by connectors?
After the third connector run, the Active Directory or text connector deletes all users that no longer fall within the filter criteria, for example, users are no longer members of the relevant security group in the Active Directory. What needs to be configured so that the administrator is notified by e-mail before users in the XPhone Server are deleted from the Text or Active Directory connector?
How can I increase the session limit for simultaneous MAPI access?
The Microsoft Exchange Server allows a maximum of 32 concurrent sessions to access MAPI. When private and public Exchange Server adapters are connected, more than 32 sessions may be opened on the MAPI interface. If this is the case, the following message with source "MSExchangeIS " can be found in the Windows Event Viewer under Applications
What does the option listed in the AD connector manager called "Only once when setting up a user" mean?
What does the option "Only once when setting up a user" listed several times in Active Directory Connector Manager mean? If this option is set, the respective information is taken from the Active Directory in the XPhone Server when the user is first created.
Why is it no longer possible to access contact folders after some time?
The access to the connected private and/or public Outlook contact folders, which were integrated via the Virtual Directory as data source, is no longer possible after some time. In the Windows Event Viewer there is a MAPI error 8004011D or "MAPI_E_FAILONEPROVIDER" in the application log.
Why is the search in PostgreSQL case sensitive?
The search in a connected PostgreSQL database is case sensitive. This means that the database gives results only if you searched with the corresponding upper and lower case letters
What format must telephone numbers in address books or databases have?
Do address books or databases linked to the XPhone Client or Virtual Directory have to contain phone numbers in canonical format, e.g. +49(89)123456? XPhone or the Virtual Directory accepts all common formats.
[V4] How can I connect the Active Directory as an address book via LDAP?
The Active Directory (AD) can be connected to the CTI / UM Client as an address book. In the client click on Tools -> Address Books -> New Address Book. Assign a name of your choice.
Why is the Virtual Directory Administration interface crashing?
As soon as you move the mouse pointer over the Virtual Directory administration interface, the Virtual Directory interface crashes. An exception error appears that refers to PresentationCore.dll.
Will users, created by a connector, be deleted if they are no longer present in the source?
Will users, created by an AD- or Text-Connector, be deleted if they are no longer present in the source? Every connector has built-in security mechanisms. A user added by a connector gets deleted after the connector runs three times.
How do you set up access to the Microsoft SQL database?
How can you access the Microsoft SQL 2008 Express database UCDATA08 or the instance called UCS08 of the XPhone Server or Virtual Directory Server, for example, to configure a backup?
How can I notify the administrator when a user is deleted by connectors?
After the third connector run, the Active Directory or text connector deletes all users that no longer fall within the filter criteria, for example, users are no longer members of the relevant security group in the Active Directory. What needs to be configured so that the administrator is notified by e-mail before users in the XPhone Server are deleted from the Text or Active Directory connector?
Why do I get the IIS error 500.21 when I start the web-based administration frontend?
The IIS error "HTTP Error 500.21 - Internal Server Error - Handler "PageHandlerFactory-Integrated" has a bad module "ManagedPipelineHandler" in its module list." appears if you try to open the administration frontend. This happens if the installation of ASP.Net encountered an error. You can fix this error the following way:
What does the option listed in the AD connector manager called "Only once when setting up a user" mean?
What does the option "Only once when setting up a user" listed several times in Active Directory Connector Manager mean? If this option is set, the respective information is taken from the Active Directory in the XPhone Server when the user is first created.
What has to be considered for serverside fax rendering?
To use server-side rendering, please note the following instructions: Make sure you are using the latest XPhone Server version.
Why is the search in PostgreSQL case sensitive?
The search in a connected PostgreSQL database is case sensitive. This means that the database gives results only if you searched with the corresponding upper and lower case letters
Why can't the XPhone UM sending services (SMTP, Fax, SMS) be accessed?
After a (re)start of the XPhone Server service or the servermachine the UM services "SMTP shipping" (SMTPTransmitter), "Fax shipping" (Mail2Fax) and "SMS shipping" (Mail2SMS) won't start anymore.
Will users, created by a connector, be deleted if they are no longer present in the source?
Will users, created by an AD- or Text-Connector, be deleted if they are no longer present in the source? Every connector has built-in security mechanisms. A user added by a connector gets deleted after the connector runs three times.
What log files are needed when there is a problem with UM functions?
What log files are needed for analysis if there is a problem with fax, voicemail or text messaging functions or the messages do not reach the recipient?
Exchange Server 2010: Why can't I access Outlook Contactfolders, calendar synchronisation or voicemail query over MAPI?
One or more of the following functions ist not possible when using Microsoft Exchange Server 2010 with Client Access Server (CAS) role: a) The access on Outlook Contactfolders via the XPhone Connect Directory or XPhone Virtual Directory b) The calendar synchronisation serverside c) The voicemail query over MAPI
Why does the connector not apply any changes in the source data (Active Directory or csv file)?
In the source of a connector: Active Directory or text file, a data change occurs, e.g. the name or phone number is changed for a user. Yet this change is not applied to the user in the XPhone Server even though the connector has already run.
How can I determine the console name for dynamic line assignment?
In order to use the dynamic line assignment on e.g. a Citrix terminal server, the exact console name needs to be determined from the windows registry. How can I determine the console name of the client?
Why is the login to the XPhone administration interface no longer possible?
When trying to login to the XPhone Server administration interface a message appears: "Logon cancelled. User logged out." This message appears after too many failed login attempts.
Which format do phone numbers need to have for Connectors?
In which format do the phone numbers need to have been entered into the source (Active Directory or text file), so that they can be created as lines in the XPhone server and automatically be assigned to the users?
How do you set up access to the Microsoft SQL database?
How can you access the Microsoft SQL 2008 Express database UCDATA08 or the instance called UCS08 of the XPhone Server or Virtual Directory Server, for example, to configure a backup?
Can an employee add team keys at his workstation in XPhone Team?
The XPhone Server administrator specifies the maximum number of team keys for users. The user sees the sum of all team members from all teams in which he is a member.
Why does Outlook or the XPhone Client become very slow when making calls?
For incoming or outgoing calls, the XPhone application and Outlook becomes very sluggish and slow. Check whether the third-party application "Advanced Security for Outlook" has been installed as add-in for Outlook and deactivate it if necessary.
Why does the message "No internal message memory configured" appear on client startup?
On the XPhone Client, the message "No internal message memory is configured for the user" appears on startup. The light on the lower right edge of the XPhone client is red or yellow (when using CTI functions)
Why can't Outlook provide form script support?
When you start Microsoft Outlook 2010 or 2013 in a Terminal Server environment, the following message appears: "Outlook cannot provide form script support". The XPhone Client requires VB Script support for integration into Outlook 2010 or later.
Why does Outlook or the XPhone Client become very slow when making calls?
For incoming or outgoing calls, the XPhone application and Outlook becomes very sluggish and slow. Check whether the third-party application "Advanced Security for Outlook" has been installed as add-in for Outlook and deactivate it if necessary.
What format must telephone numbers in address books or databases have?
Do address books or databases linked to the XPhone Client or Virtual Directory have to contain phone numbers in canonical format, e.g. +49(89)123456? XPhone or the Virtual Directory accepts all common formats.
How can I deactivate the display of fax formulars in Microsoft Outlook?
How can the display of the fax formular for incoming fax messages sent to users of the Outlook client be deactivated? This is done directly on the XPhone server under UM > FAX > GENERAL in the "Advanced Settings"