Help us to improve our website!

We want to inspire you for our UCC solution! To do this, we use cookies to provide you with an optimal and personalised website experience. Clicking on "Accept all" allows us to process this data and share it with third-party providers in accordance with our privacy policy. Here you can also adjust the cookie settings at any time.
Technically necessary cookies
Statistics
Comfort
Accept all
Save selection

Why are Follow-Me calls not signaled?

 
 

Question:

Why are follow-me calls not signaled?


Problem:

An XPhone user activates Follow-Me and receives the call on his AnyDevice, but the call is not signaled in the Connect Client and is not journaled at the end of the call.


Possible solutions:

1. The "XccDiversionPattern" must be adjusted, see: https://www.c4b.com/en/knowledgebase/xcc/analyze-xcc-follow-me-problems.php

Explanation: If the Diversion header (see Wireshark Trace) is signaled with prefix or in an unsupported format, this can be corrected with a PhoneToDisplay dialing rule, but this "only" makes the AnyDevice calls themselves work again.

Since the signaling works on a different level, the adjustment of the XccDiversionPattern is required.


2. If the parameter "XccGatewayInPrefix" is used, see: https://www.c4b.com/en/knowledgebase/any-device/forward-on-follow-me-participant-call-is-rejected.php and the E.164 number is signaled with the prefix (+49...99123) in the To header (in the Wireshark trace), the parameter "XccToHeaderFormat" must be set with the value 1 in the Advanced settings of the SIP gateway.

Subscribe to our Newsletter

 
 
 
 
 
 
 

Thank you for subscribing. To confirm your subscription, please click the link in your registration email.

 
 

An error occured. Please try again.