Help us to improve our website!

We want to inspire you for our UCC solution! To do this, we use cookies to provide you with an optimal and personalised website experience. Clicking on "Accept all" allows us to process this data and share it with third-party providers in accordance with our privacy policy. Here you can also adjust the cookie settings at any time.
Technically necessary cookies
Statistics
Comfort
Accept all
Save selection

Why do I get an "audio device error" on an XPhone Softphone call?

 
 

Problem:

In XPhone Connect Client, the softphone is selected as the active device. If an attempt is now made to make a call, an "audio device error" appears. How can this be fixed?


Solution 1:

Open Windows Services and restart the Windows Audio service.

services

Solution 2:

Open the Control Panel and open the Sound Settings. Open the properties of your device and uncheck Applications in exclusive mode have priority and click Restore Defaults. Then restart the XPhone Connect Client.

control panel

Solution 3

Make sure that the microphone is enabled in the Windows "Microphone - Privacy Settings" and that the XPhone Connect Client is listed with the desktop apps.

privacysettings
microphone1
microphone2
 

Hint:

If the above steps do not help, you should also check whether an antivirus program is denying access to the microphone.

Subscribe to our Newsletter

 
 
 
 
 
 
 

Thank you for subscribing. To confirm your subscription, please click the link in your registration email.

 
 

An error occured. Please try again.