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What are the connection types for "Connect to representative or caller"?

 
 

Which possibilities are there to connect callers on the voicemail with the representative or caller via CAPI on the ISDN card?


In the UM Server you have to go to UM -> VOICEMAIL -> GENERAL -> ADVANCED SETTINGS section:


Edit the existing entry "CallTransfer".


The following values can be set:

0 = ECT (default setting)

1 = LineInterconnect

2 = CallDeflection


Explanation:


ECT

  • The caller does not hear a call tone during the connection.
  • If the party to be connected is busy or does not answer, the caller remains in the voicemail menu.
  • After connecting both channels are free


LineInterconnect

  • The caller hears the ringing tone when connecting (ringing at the other subscriber)
  • After connecting, both channels are occupied (if necessary, several B-channel licenses must be purchased here)
  • If the second party is busy or does not answer, the caller stays in the voicemail menu
  • IP-Capi can only do LineInterconnect


CallDeflection

  • The caller hears the ringing tone when connecting (ringing at the other subscriber)
  • If the second party does not answer, the call is terminated (the caller may have to call the voicemail again)
  • After connecting both channels are free

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