Why does name resolution not work between networked locations?

 
 

If an employee from location A calls location B, only the internal extension is displayed in the XPhone Client. Since the phone numbers are included in the address book complete with dialling code and main phone number, name resolution does not work.


You must create rules that add the full phone number to the extension. The prerequisite for this is that it is a unique telephone number plan, i.e. extensions must not be duplicated at multiple locations.


Example:  

Location Munich
089  
123456  
Extensions 100 to 399 


Location Hamburg  
040  
987654  
Extensions 400 to 699  


On the XPhone Server, go to the START menu -> Programs -> XPhone Server -> Tools and select "Special configuration of dialling parameters". Log on with the XPhone Server Admin ID.

Now select the Munich dialling parameter and add the following rule:


PhoneToDisplay 
Value1: ^([4-6]..)$ 
Value2: 040987654\1 

Save this setting.


Now select the Munich dialling parameter and add the following rule:


PhoneToDisplay 
Value1: ^([1-3]..)$ 
Value2: 089123456\1 

Now select the Hamburg dialling parameter and add the following rule:


Now internal calls are signalled complete with dialling code and main phone number in the call journal. If a Munich employee now calls a complete Hamburg number from the call journal, this must also be converted to an internal call via additional rules. This is not necessary if the PBX implements these calls internally.


Now select the Munich dialling parameter and add the following rule:


DisplayToDialable 
Value1: ^(040987654)(…)$ 
Value2: t\2 

Save this setting.


Now select the Munich dialling parameter and add the following rule:


DisplayToDialable 
Value1: ^(089123456)(…)$ 
Value2: t\2 


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