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Why does a CSTA error occur in the XPhone Client when dialing out?


A HiPath 3000 system with multi-device connection is in use.

For individual numbers dialed via the XPhone Client, an error message appears: "Errors occurred when dialing the number "001234567": UniversalFailure = operation: invalidCalledDeviceID".

Errors occurred while dialing the number "001234567": UniversalFailure = operation: invalidCalledDeviceID

This behavior usually occurs with multi-device connections. In HiPath Manager, enter the country code and area code for both "Incoming system call number" and "Outgoing system call number" under "Line/networking" -> "Directions".

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