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Why does a timeout error appear in online license management?

 
 

Question:

Why does a timeout error appear when I try to retrieve the licenses via the online license management?

zeitueberschreitung-lizenzabruf

Solution:

In order for the licenses to be retrieved via the online license management, it must first be added as a "trusted site". 

Proceed as follows:

1. search for "Internet Options" using Windows Search. 
2. open the "Security" tab 
3. click on "Trusted" and then also "Sites" (see screenshot)

vertrauenswürdige-seite

4. add the website https://*c4b.de (see screenshot) By setting the *, all pages starting with https:// and ending with c4b.de are considered trustworthy.
5. close the window "Trusted Sites" and then apply the settings in the window "Internet Options" / "Internet Properties".

vertrauenswuerdige-seite-hinzufügen

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