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Why are incoming faxes not accepted by the XPhone Server?


Incoming faxes are not accepted by the XPhone Server.  

Possible causes:

  • The fax number is not assigned to any user in the XPhone Server 
  • Under UM -> GATEWAY, the value entered in the "Maximum length of extension numbers" field is too small
  • In the area UM -> FAX -> GENERAL, all (virtual) fax subscribers have been entered in the "PBX Routing" area. No valid fax number may be entered here
  • No e-mail address has been entered for the user in the XPhone Server. This is only relevant if the fax document is delivered by e-mail, e.g. in Microsoft Office Outlook or IBM Lotus Notes 
  • The PBX incorrectly indicates the receiver number (called ID), e.g. with country code without preceding + or one too few preceding zeros. Check the receiver number indicated in the voicemail log and if necessary correct the phone number indicated by the PBX in the PBX configuration

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