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Why are incoming faxes not accepted by the XPhone Server?
Incoming faxes are not accepted by the XPhone Server.
Possible causes:
- The
fax number is not assigned to any user in the XPhone Server
- Under
UM -> GATEWAY, the value entered in the "Maximum length of extension
numbers" field is too small
- In
the area UM -> FAX -> GENERAL, all (virtual) fax subscribers have been
entered in the "PBX Routing" area. No valid fax number may be entered here
- No
e-mail address has been entered for the user in the XPhone Server. This is only
relevant if the fax document is delivered by e-mail, e.g. in Microsoft Office
Outlook or IBM Lotus Notes
- The
PBX incorrectly indicates the receiver number (called ID), e.g. with country
code without preceding + or one too few preceding zeros. Check the receiver
number indicated in the voicemail log and if necessary correct the phone number
indicated by the PBX in the PBX configuration