Help us to improve our website!

We want to inspire you for our UCC solution! To do this, we use cookies to provide you with an optimal and personalised website experience. Clicking on "Accept all" allows us to process this data and share it with third-party providers in accordance with our privacy policy. Here you can also adjust the cookie settings at any time.
Technically necessary cookies
Statistics
Comfort
Accept all
Save selection

Why are fax recipients not fully evaluated?

 
 

If the PBX does not send the recipient number in a block for incoming faxes, the fax reception service may already evaluate the recipient number if it is not yet complete and therefore cannot find the user in the XPhone server.

To avoid an early evaluation of the recipient number, you can activate a waiting time: 

In XPhone Server, under SYSTEM SETTINGS -> FAX -> GENERAL, add a new parameter called Fax2Mail\CapiForceInfoEvents to the ADVANCED SETTINGS, set this value to 1  


The default waiting time is 2 seconds. If you want to change this, set another parameter named Fax2Mail\CapiInfoEventsTimeout and set it to 3000 if you want to set three seconds instead of two seconds. 

Subscribe to our Newsletter

 
 
 
 
 
 
 

Thank you for subscribing. To confirm your subscription, please click the link in your registration email.

 
 

An error occured. Please try again.