When an external e-mail server is used, e.g. Microsoft Exchange or IBM Domino Server: incoming fax or voicemail messages are accepted by the XPhone Server but not received by the user. In addition, no delivery confirmations are sent for fax or text messages.
* On the server administration interface a sender address is entered under E-MAIL-GATEWAY in the area "SENDER IDENTIFICATION" which the external e-mail server does not accept, for example, because it contains spaces. Enter a valid e-mail format for sender identification. Also make sure that the e-mail address specified there does not belong to any of the XPhone Server users.
* Additionally, ensure that the e-mail server being used, e.g. Microsoft Exchange, accepts the messages and does not treat them as spam. Note that when Microsoft Exchange Servers are used a reception connector must be set up. For configuration information, refer to our connection documentation for Microsoft Exchange Servers
* Make sure the root domain is not entered as the "address domain" under UM> FAX> GENERAL, e.g. not "c4b.com," but rather "fax.c4b.com," or any other address space other than your main domain, e.g. "fax.com"