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How can a dashboard be displayed if no contact information can be obtained?
By default, the XPhone Connect client only searches for dashboards if an identified contact exists. In some cases, it is necessary for a dashboard to be displayed even if no contact data could be identified. This is the case, for example, when only the phone number of a call is to be passed to a business application.
This mode is set via an advanced setting in the configuration group of the users concerned (Server Administration: User Management > <Location/Configuration Group> > Connect Client > Advanced Settings).
Add the following parameters there.
Display of the dashboard during the call:
Name: Dashboard.ForceEmptySearch
Value: true
Display the dashboard in the toast:
Name: Dashboard.ForceEmptySearchToast
Value: true
You can find the appropriate section in our online documentation here: https://help.c4b.com/en/xphone-connect-8/admin/index.htm#8450.htm