The XPhone Connect client only searches in the default for dashboards if an identified contact exists. In some cases, it may be necessary to display a dashboard even if no contact data has been found. This could be possible if only the phone number of a call is to be transferred to a business application.
This mode is set via an advanced setting in the configuration group of the regarding users (Server Administration: User Administration > <Location/Configuration Group> > Connect Client > Advanced Settings):
Add a new parameter there:
The appropriate section in our online documentation is this: