Help us to improve our website!

We want to inspire you for our UCC solution! To do this, we use cookies to provide you with an optimal and personalised website experience. Clicking on "Accept all" allows us to process this data and share it with third-party providers in accordance with our privacy policy. Here you can also adjust the cookie settings at any time.
Technically necessary cookies
Statistics
Comfort
Accept all
Save selection

Why does AnyDevices Follow-Me switch off when changing?

 
 

This behavior was previously only observed when using an OpenScape 4000. When switching from AnyDevice, the Follow-Me jumps to off > on > off and remains switched off.


Here is a workaround:

 

  • Open the XPhone Connect Server administration interface and select a line (not the AnyDevice line) under Telephony > Lines where the above behavior occurs.
  • Open the "Diagnosis". Search there for the value "CSTAFlags".
  • Copy the numeric value immediately after the '=' into a pocket calculator (decimal)
  • Subsequently subtract '8589934592' (also decimal) from this value and save this new value as parameter "CSTAFlags" in the advanced settings of the CTI line.
  • Test the behavior again

 

If this setting helps, you can distribute the value for all lines:

 

  • Edit the PBX gateway under "Telephony > Gateways > Fixed Network".
  • Tab "Parameter sets for lines (extended settings)"
  • Edit the "Standard"
  • Now set the value "CSTAFlags" with the calculated value from above via "Add...".

 

Note that the value can only be traced in the line diagnostics; it is not stored in the extended settings of the lines.

Subscribe to our Newsletter

 
 
 
 
 
 
 

Thank you for subscribing. To confirm your subscription, please click the link in your registration email.

 
 

An error occured. Please try again.