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In the toast, the name of the TeamDesk group is displayed instead of the number of the caller

 
 

Problem:

In the toast, the name of the TeamDesk group is displayed instead of the number of the caller. Thus, the callers cannot be identified.


Solution:

Open the administration interface and navigate to Telephony > Gateways > SIP and then to the configuration of the SIP gateway where the hotline is configured.

Then click on the Advanced Settings tab and add the following parameter:


XccQueueNumberAsFromHeaderForCTI

Value: FALSE

(Be sure to note that this is case sensitive).


Important: XPhone Connect Server version 8.0.46 and Client version 8.0.46 or newer are required.

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