What could be the cause when the access to the Microsoft Exchange server is not possible, for example public and private Outlook contact folders cannot be added to the XPhone Connect Directory or Virtual Directory, calender synchronization between the XPhone and Exchange server does not work or you cannot access your Voicemail via MAPI?
The Windows password for the MAPI-account, which is used for the XPhone Connect Server service, was changed. What do I have to do now?
To connect AMIS to your XPhone Express Client you need the software TelControl. TelControl is the link between the XPhone Express client and AMIS. Once TelControl is installed, you can initiante outgoing calls from the AMIS software. Please contact C4B support to retrieve the software.
Incoming faxes are not accepted by the XPhone Server. There can be various reasons for this: the fax number is not assigned to any user in the XPhone Server
In the source of a connector: Active Directory or text file, a data change occurs, e.g. the name or phone number is changed for a user. Yet this change is not applied to the user in the XPhone Server even though the connector has already run.
In order to use the dynamic line assignment on e.g. a Citrix terminal server, the exact console name needs to be determined from the windows registry. How can I determine the console name of the client?
When doing a backup or restore of the XPhone SQL database UCDATA08 service "SQL (UCS08)" an error message appears, stating that it's not possible because the database is still being accessed, even if the XPhone Server service itself is no longer running.
When trying to login to the XPhone Server administration interface a message appears: "Logon cancelled. User logged out." This message appears after too many failed login attempts.
You created users in your XPhone Connect server with a Text-Connector, and now you want to continue to manage them with an AD-Connector. How can you achieve this?
This article explains the necessary configuration of the telephony dialing parameters when using the E.164 numbering plan. For example, this configuration is necessary for Cisco Unified Communication Manager with E.164 configuration.