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Why can't I create an AnyDevice line?
No AnyDevice line can be created via the AnyDevice / Softphone configuration. This could be because the dial parameter for the SIP trunk was edited by special values such as "flags", or no dial parameters were added to the SIP trunk for unique number identification.
How long will Analytics data be stored?
How long will the statistic data for XPhone Connect Analytics be stored and can be displayed for the Analytics Team leader?
How can I connect more than one Avaya IP Office via TAPI?
XPhone is able to manage any number of PBXs on an XPhone Connect Server. The restriction here is on the Avaya IP Office page. The IP Office TAPI Service Provider can only connect one (!) IP Office. As far as we know, it is not possible to install several "instances" of the TAPI Service Provider of the IP Office on one Windows server. For this reason, only one IP Office can be connected to an XPhone Connect Server by default. However, there is a workaround for this.
Why don't I get a journal entry for a Follow-Me call?
The user has activated an AnyDevice with Follow-Me function in his XPhone Connect Client. Although the AnyDevice is correctly called during an incoming call, no journal entry can be found in the XPhone Connect Client after the call.
How can I change the CLIP for AnyDevice and Softphone calls?
In the standard configuration, the main call number of the user is transmitted in the CLIP for AnyDevice or softphone calls. How can I configure the phone number to be transferred?
How can I customize the XPhone Client Setup for an MSI rollout?
How can I customize the XPhone Connect setup to roll it out later?
Why is the "New Meeting" button not visible in Outlook, but is displayed in the XPhone Connect Client?
The button "new meeting" to create a new dial-in conference isn't visible in the XPhone Outlook Addin. It is however possible to create a conference via the XPhone Connect client.
How can I activate the XPhone fax control characters in the setup?
How can the control characters of the "XPhone Fax" printer be activated while it is installing? From XPhone UC V4.4.x and newer on you can activate via the file setup.ini of the "XPhone UC" setup in the subfolder "Setup32" or "Setup64" manually.
Why does the OpenScape Business show "CSTA Overall Status: Partially Disabled" in the diagnosis?
The OpenScape Business shows the alert "CSTA Overall Status: Partially Disabled" in the diagnosis, which causes the PBX node to go offline. To solve this, the parameter "ACSE_IgnoreStatusPartiallyDisabled" has to be set. Make sure you're using the most recent XPhone UC V4 or XPhone Connect version.
Why can't I log in to the administration panelor the XPhone Connect Directory or why doesn't the Connect Client connect to the XPhone Server?
While logging in into the administration panel or the XPhone Connect Directory Administration the error message "The following error occured while setting up the connection: not connected." appears, The XPhone Connect Client is not able to connect to the XPhone Connect server, and a user login to the XPhone Server did not occur.