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How can I force the A4 format of incoming fax messages?
Incoming fax message are delivered as a PDF, but the PDF does not have the correct A4 format. How can I force that?
Why can't I make a call with XPhone (One Number) via the XPhone Connect Mobile App?
You can't use the One Number function via the XPhone Connect Mobile App. To use the One Number function outbound for the Mobile Integration of the XPhone Mobile App you need to meet the following requirements:
Documentation for Dialling Parameter settings and the "Dialling Parameters Special Configuration" tool
Which settings in the XPhone Server can be changed regarding number signalling, inbound calls and outbound calls?
Why doesn't name resolution work between networked locations?
If an employee from location A calls location B, only the internal extension is displayed in the XPhone Client. Since the phone numbers are included in the address book complete with dialling code and main phone number, name resolution does not work.
Why can't the XPhone Connect Client finy anything if I try to search for a name?
The XPhone Connect Client doesn't show any results when searching for a (first)name, even if the mappings are correct in the XPhone Connect Directory. This happens because the Service "SQL Full-text Filter Daemon Launch Service" doesn't start.
Why do I get the IIS error 500.21 when I start the web-based administration frontend?
The IIS error "HTTP Error 500.21 - Internal Server Error - Handler "PageHandlerFactory-Integrated" has a bad module "ManagedPipelineHandler" in its module list." appears if you try to open the administration frontend. This happens if the installation of ASP.Net encountered an error. You can fix this error the following way:
How can I deactivate the display of fax formulars in Microsoft Outlook?
How can the display of the fax formular for incoming fax messages sent to users of the Outlook client be deactivated? This is done directly on the XPhone server under UM > FAX > GENERAL in the "Advanced Settings"
Why are IP adresses instead of calling numbers shown in the header of fax or voicemails?
An incoming fax or voicemail in the user's inbox shows an IP adress instead of the callnumber of the sending person in the header. Open the XCAPI configuration (expert mode: View -> expert mode) and navigate to the set controller -> Callnumberfilter settings -> tab "Callnumber from Network").
How can fax messages be archived in user specific folders?
How can fax messages per user or fax number be archived in specified folders? Go to Systemsettings > UM > Fax > Printer and set a new printer there.
Why can't incoming fax be opened in the fax journal?
Incoming fax, that are shown in the XPhone Client, can't be opened. Incoming fax are delivered in the TIF format. On many operating systems is no application (Picture Viewer) for TIF documents set as standard. You can define these as following: