XPhone Connect for Cisco Jabber & IP Phones

XPhone Connect can not only be deployed as a stand-alone-solution. Thanks to the modularity and interoperability of the platform, XPhone Connect can also be deployed to enhance 3rd party solutions such as Cisco Jabber and Cisco IP Phones. 


The contact search engine for Cisco Jabber and Cisco IP Phones.

Contact data is the very foundation of any communication. However, most data is dispersed throughout the organisation and among various databases. With XPhone Connect you can access all your contact information directly in your Cisco Jabber client by means of a flexible free-text search while incoming callers are reliably identified.

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Flexible Search. Precise Results.

Almost any business accumulates a plethora of contact data over the years. The drawback: this data is stored in various databases, applications as well as ERP- and CRM-systems or is altogether stored in the cloud. With XPhone Connect you can link virtually any data source to your Cisco Jabber client or Cisco IP-Phone. The data is moreover used for caller identification: any incoming caller, whose information is stored in one of the connected databases, is reliably identified before the call is even answered.

Flexible Suche. Präzise Ergebnisse.

Whether you are searching for a name, company or telephone number: with XPhone Connect you can search all connected databases by means of a flexible free-text search directly in your Jabber client. Thanks to the powerful search index you get your search results in a split second. And best of all: these features are not only available in your Windows client, but also in the mobile app and Cisco IP Phones. Not enough data already? Then you may want to link directory services like public telephone books to your Jabber client.

Intuitive User Interface. Central Administration.

No programming skills required: frequently used data sources (Microsoft Dynamics, Outlook, IBM Notes, etc.) are preconfigured. Via drag and drop all other sources are added and data fields matched. The permission structure can be derived directly from Active Directory user and security groups. Like this, all features are instantly available in the users´ Jabber client without the need for additional local installations.

In a nutshell
Supported data sources
Supported Jabber Clients and Cisco IP Phones


  • Flexible free-text search (e.g. family/given name, department, company, number, extension, etc.) in the Windows client, iOS app and in Cisco IP Telephones1, 2
  • Caller identification in the Windows client
  • Search prefix to exclude search terms
  • Search prefix to either search public or private contacts
  • Search result prioritisation
  • Proximity search


  • Plug & Play setup
  • Intuitive administration interface
  • Import & export of settings
  • No installation of client components required
  • Permission structure can be derived from Active Directory user and security groups


  • Direct access to original data
  • High performance index with cache for fast search
  • Multi-site capable telephone number index
  • Database prioritisation
  • Phone number normalisation


  • Number of databases: 10 (expandable)
  • Multiple mapping of data fields
  • Aggregation of data fields
  • Mapping wizard for easy data field allocation (Drag & Drop)
  • Preconfigured mapping diagrams for data fields of frequently used data sources
  • Create & edit custom data fields
Search contacts with XPhone Connect directly in your Cisco Jabber client

1 - Accessing personal contacts via LDAP capable telephones is only possible if devices support user authentication.
2 - Compatibility and functionality may depend on utilised LDAP capable telephones.

Supported Data Sources (Examples)

  • Active Directory / LDAP
  • ODBC
  • XPhone Connect Server User
  • Microsoft Outlook: public contacts
  • Microsoft Outlook: private contact folder1
  • IBM Notes: public contacts
  • IBM Notes: private contacts1
  • Microsoft Dynamics CRM
  • Microsoft Dynamics NAV
  • Salesforce
  • SAP R3 / R6
  • Public telephone directories
  • CSV / TXT
Integrationsgrafik Cisco Jabber

1 - Accessing personal contacts via LDAP capable telephones is only possible if devices support user authentication.

Cisco Jabber

  • Windows client 11, 10.6.0
  • „Mac client 10.6.0
  • iOS-App 10.5.2

Cisco IP Phones

  • Cisco IP-Phones of the series1  79xx, 89xx, 99xx

1 - Accessing personal contacts via LDAP capable telephones is only possible if devices support user authentication.

Cisco IP Phone 7975
Cisco Jabber datasheet preview

Datasheet: XPhone Connect for Cisco Jabber

Find all essential information pertaining to the Cisco Jabber extension with XPhone Connect in the PDF datasheet.


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